• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

DVD Driver now only reads CDs?

B

Baberkins

New Member
Joined
Jul 28, 2010
Messages
2 (0.00/day)
Location
Louisville, KY
The DVD Drive on my laptop stopped reading DVDs and now only reads CDs. Someone mounted a driver on my laptop to play a game and that's when the issue started. I've tried to update the driver, uninstall and reinstall the driver, and the operating system has even been rebooted since then. I've tried the Microsoft Troubleshooting Services, (http://support.microsoft.com/gp/cd_dvd_drive_problems) and it says that it recognizes that there is a problem reading the DVD, but does not fix it. This is the only program so far that has even said that there is a problem. I would appreciate any help! Thank you!

Acer Aspire 4810TZ-4011
Windows Vista Home Premium 32-bit
 
C

copenhagen69

Joined
Jan 27, 2010
Messages
4,158 (0.80/day)
Location
USA
System Specs
System Name ASUS ROG Zephrus M15
Processor AMD Rhyzen 7 4800HS
Memory 16GB
Video Card(s) Geforce RTX 2060
Storage 1TB
which program did you use to mount the image?
 
CJCerny

CJCerny

Joined
Nov 25, 2008
Messages
926 (0.16/day)
Location
Akron, OH
System Specs
System Name Main Rig
Processor Athlon 5350
Motherboard AsRock mITX
Memory 4gb
Storage 120gb Kingston HyperX SSD
Display(s) Samsung Syncmaster 740N
Power Supply Corsair 430 watt
Why not just do a System Restore to a point before the suspect driver was installed?
 
B

Baberkins

New Member
Joined
Jul 28, 2010
Messages
2 (0.00/day)
Location
Louisville, KY
Daemon Tools was used to mount and I didn't use a restore point because the OS was rebooted before I had the chance, which cleared the restore points.
 
Hybrid_theory

Hybrid_theory

Joined
Mar 31, 2007
Messages
1,895 (0.30/day)
Location
ontario canada
System Specs
System Name home brew
Processor Intel Corei7 3770K OC @ 4.5Ghz
Motherboard ASUS P8Z77-V
Cooling Corsair H100
Memory 16GB DDR3 1600 GSKILL
Video Card(s) Powercolor Radeon 7970, MSI Radeon 7970
Storage Mushkin Chronos Deluxe 240gb. 2 TB Hdd.
Display(s) 3x24inch Dell Ultra IPS
Case CM storm trooper
Power Supply Antec Quattro OC ed. 1200w
Software Windows 7 Business x64
Benchmark Scores vantage: P43089
See if you can maybe find a firmware update for the dvd drive and run that.
 
JATownes

JATownes

The Lurker
Supporter
Joined
Nov 9, 2008
Messages
2,318 (0.41/day)
Location
Texas
System Specs
System Name Mr. Reliable
Processor Ryzen R9 5950x
Motherboard MSI Meg X570s Ace Max
Cooling D5 Pump, Singularity Top/Res, 2x360mm EK P rads, EK Magnitude/Alphacool Blocks
Memory 32Gb (4x8Gb) Corsair Dominator Platinum 3600Mhz @ 16/19/20/36 1.35v
Video Card(s) MSI 3080ti with Alphacool Block
Storage 2 x Corsair Force MP400 1TB Nvme; 2 x T-Force Cardea Z340; 2 x Mushkin Reactor 1TB
Display(s) Acer 32" Z321QU 2560x1440; LG 34GP83A-B 34" 3440x1440
Case Lian Li PC-011 Dynamic XL; Synology DS218j w/ 2 x 2TB WD Red
Audio Device(s) SteelSeries Arctis Pro+
Power Supply EVGA SuperNova 850G3
Mouse Razer Basilisk V2
Keyboard Das Keyboard 6; Razer Orbweaver Chroma
Software Windows 10 Pro
+1 to a firmware update. IIRC, Drivers for a DVD player/burner are for the most part universal and included with the OS, so I do not understand how DaemonTools could affect it.

Good Luck. And welcome to TPU :toast:

Edit: If firmware doesn't work try uninstalling the DVD Drive via the Device Manager and then reboot. Windows should find the right driver upon reboot.
 
techbuzz

techbuzz

Joined
Mar 30, 2007
Messages
536 (0.09/day)
Location
USA
Try to uninstall the optical drive in the Device Manager. Navigate to your optical drive in the device manager - right click - uninstall.

Once the optical drive is gone, right click on your computer name at the top and select, "Scan for hardware changes." This should reinstall your optical drive.

I would do this before performing a firmware update. Plus, firmware updates are sometimes hard to find.

Good luck.
 
You must log in or register to reply here.
Top