• We've upgraded our forums. Please post any issues/requests in this thread.

E mail problem

Joined
Oct 26, 2008
Messages
148 (0.04/day)
Likes
18
Location
Whittier so california
System Name Rubens
Processor Intel Core I5 3570K
Motherboard MSI Z77 Mpower
Cooling Air
Memory DDR3 8 Gigs
Video Card(s) 2 AMD Radeon HD 7850 Crossfire
Storage 3 Sony Hard drives
Display(s) LG 24"
Case ThermalTake X Series
Audio Device(s) Realtek onboard
Power Supply Antec 650
Software Windows 7
Benchmark Scores Not OCed yet 3.40
#1
Hello
This is a weird thing going on with my wife's e mail a little hard to explain.
We are with time.Warner/spectrum
I have asked at there sites and searched on lone put no real info.
Windows 10 e mail app is Windows live mail

Ok here we go
I set it all up ports and security and ports it is all working
DownLoads the required folders sends and recieves mail all is good.
It will be working for days even weeks and then all of a sudden the whole account is gone.
All folders emails saved and deleted all gone.
This have happened a few times now at least 4 or 5 times 2 times in the last month.

Is there a virus or malware or something that is doing this. ?
Every time it has happened I do change the password.
She has another account with verizon that still works and have np with.

Any suggestions or advise please
Thaks
Ruben
 
Joined
Oct 12, 2008
Messages
5,654 (1.69/day)
Likes
2,605
Location
στο άλφα έως ωμέγα
System Name Ha/AhHa/Dell
Processor QX9650 SLAWN C1/i7-980x/i7-6700K
Motherboard GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(modded FH bios)/Dell Foxconn 0XJ8C4 Z170
Cooling CNPS9900 LED/H60/ 3 pipe-center fan-air
Memory 8 Gig of G.Skill F2-8800CL5D/24 Gb Corsair Vengence/ 24Gb Samsung DDR4 2133
Video Card(s) Galaxy NVIDIA GeForce GTX 960/PowerColor R9 280/ASUS R9 380X Strix G1
Storage All have SSDs with HDDs for extra storage and backup/Dell-M.2 Samsung 850 EVO PCIe
Display(s) Asus 266H/Viewsonic 1080p/HP ZR24W
Case CM-690/CM-690 II adv/Dell 8900 series
Audio Device(s) All use on board (Realtek) w/2.1 speakers
Power Supply PC P&C 750/PC P&C Silencer 950/CM 700 Extreme
Mouse Logitech
Keyboard Logitech
Software Windows 10 Pro - 64 bit/Windows 10 Pro - 64bit/Windows 10 Pro - 64bit
#2
Does the system use any apps/software that do file cleaning, system cleaning, registry cleaning, or etc. cleaners, these could even be some security suites that perform this service.
If it does then, check and make sure they are not cleaning/removing/resetting the files/registry/etc. where you settings are stored.
You may need to direct them to exclude those files, registry entries, etc.
 
Joined
Oct 17, 2012
Messages
6,830 (3.63/day)
Likes
8,970
Location
Massachusetts
Processor i7 4790
Motherboard Asrock Z97 Extreme 4
Cooling Corsair H-110i GTX
Memory 16 Gb kingston Hyper X
Video Card(s) Nvidia Reference GTX 970 x2
Storage C:\Samsung 850EVO 500Gb & Samsung 850 evo 250Gb
Display(s) Dell Ultra Sharp Widescreen 24" 1200P
Case Phanteks Enthoo Pro M Acrylic
Audio Device(s) Realtech Edition X1789,Ver2.78
Power Supply EVGA 220-G2-0650-Y1
Mouse Logitech G502 spectrum
Keyboard AZIO MRGB Kaith Blue
Software Win 10 Professional 64 bit
Benchmark Scores Congrats USA!! on the Travel Ban.....
#3
I have charter spectrum and I've set up pop/imap because it's so terrible. All of it just gets forwarded automatically to my Gmail account which never has an issue. However I have never had deleted folders like you're experiencing.i wonder If it has something to do with Windows update if you're using a local client. Regardless I'd recommend that you set up forwarding options that way it won't matter if it deletes folders or emails because you won't be saving them on the Time Warner account
 
Joined
Oct 26, 2008
Messages
148 (0.04/day)
Likes
18
Location
Whittier so california
System Name Rubens
Processor Intel Core I5 3570K
Motherboard MSI Z77 Mpower
Cooling Air
Memory DDR3 8 Gigs
Video Card(s) 2 AMD Radeon HD 7850 Crossfire
Storage 3 Sony Hard drives
Display(s) LG 24"
Case ThermalTake X Series
Audio Device(s) Realtek onboard
Power Supply Antec 650
Software Windows 7
Benchmark Scores Not OCed yet 3.40
#4
Hello
We me/wife basicly have the same software
Win 10
Security and virus protection Norton
On my comp have not had any issue like this.

I will get on her comp and check her settings and see if there is something there.

If it can not be figured out my only option is to format and reinstall. I guess
I am not sure if it is one type of virus or males are what they would get out of delete this stuff.

Thank you for the advise
Ruben