Ok first off let me start by saying I pretty much value my own decisions. By that I mean I don't expect sympathy when I make bad decisions. You have seen me take on countless threads because people made piss poor decisions. Well I made one myself by buying Battlefront two years ago. I tried like hell to get a refund and kept getting "disconnected" from the chat. Well today in one last attempt I tried to get a refund on a game I only played 12 hours on in two years. Why? Because the servers were dead. DLC was also dead. The games a dud. Today I finally got my refund.......or so I thought. Here is where I thought EA were stand up guys...... Erick: Thanks for contacting EA Customer Experience, my name is Erick. How may I assist you today? you: I bought Battlefront a while back for 80 bucks. I have a grand total of 12 hours in it stretching over a year. The game NEVER has any players and just plain sucks honestly. I know its well past my refund period but honestly its just taking up space on my HD. Erick: i see dont worry i can refund that for you Erick: just give me the Invoice number and ill do it right away you: Where do I find that? Erick: in your email my friend.. if you bought the game in origin they will send you an invoice number. but if you you: hold on let me look Erick: arlight ill just be right here you: Order Number: 100XXXXXXXXX Erick: Thank you Erick: i was able to find the game you purchased would you like me to refund it now? you: yes please. Erick: alright Erick: Done! game refunded my friend would there be anything else that i can help you with you: Was it added back to my paypal or did I get EA credit? Erick: yes it will take 1-3 days for that to happen Erick: would there be anything else i can help you with you: paypal or EA credit? Erick: Paypal you: Awesome! Thank you. Erick: your welcome you: That's all I needed. Erick: thank you for contacting Ea, End the chat session by clicking on the end chat button. Have a Great Day! Erick: Cheers! Erick: End the chat session by clicking on the end chat button. Have a Great Day! Ok so next thing I know is I get an email saying something went wrong with my refund.....DAFAQ? Hello refused Themailman78, It seems we’ve hit a snag in our attempts to process your recent refund request. This is likely due to either an issue with your payment method, or an unexpected technical error on our end. Either way, we’d like to help you get your money back. Please contact Origin Help as soon as you have a moment, and one of our agents will make sure your request gets into the queue.You may also want to check with payment method to make sure all your contact information is up-to-date. Erick D. EA Help So contacted them again. Next I meet up with this joker named "Patrick John" which I swear this guy is a Nigerian Prince. Patrick John: Thanks for contacting EA Customer Experience, my name is Patrick. How may I assist you today? you: I just got a refund but it says there was an error. you: Order #: 100XXXXXXXXX you: I spoke to Erik Patrick John: Hi there, I would love to help you with that , Before we proceed may I have your first and last name, as well as the email linked to your origin account? you: XXXXXXXXXXX.com My name is XXXX XXXXXXX Patrick John: Nice to meet you XXXX, let me just check it for yu. Patrick John: you* you: no problem. Patrick John: let me just check it, and please stay on chat, Patrick John: So XXX, I'm sorry. but to be honest with you, I think there might be a confusion with you and the previous adviser. you: Excuse me? Patrick John: He made a mistake on refunding the game, it will automatically fail because this game was bought wayback 2015 and we cant refund that game which you have played already. you: 12 hours man. That's all I got out of it and I stopped playing because the servers were dead. you: What kind of circus are you guys running over there? Patrick John: I'm being honest with you, I talked to that agent , and he made a mistake. you: Dude read the transcript. I was pretty clear up front the situation. Patrick John: Yes, I did read it. and he did make a mistake so I apologize for that. what I will do is I will file a case that he mishandled your concern. you: Well I would rather have a refund on the broken game you sold me instead. If not I'm gonna post this conversation all over every tech enthusiast site I am a member of. Ill also never buy a EA game again which will suck but, I am 39 years old and sick of being screwed over by gaming publishers. Your call. you: I RARELY ask for refunds. I take my licks and even defend you guys but, this? This is unacceptable. Patrick John: I really understand where you are coming from, and I apologise for everything. you: Ok then I just want to be clear. I was sold a dud of a game. Promised a refund then I am denied the refund and your willing to compensate me by reprimanding bad behavior from a fellow co-worker? you: Seems legit. Patrick John: I see, so just to give you a heads up, the customer did tried to refund it, and it will take 5-10working days, however it failed, and its because the game was purchased wayback 2015, Patrick John: 2 years. you: And? Patrick John: and heres the link where you can see the refund faqs Patrick John: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee Patrick John: Check the Link. you: The game never had servers. I kept hoping it would get better with patches. Like I said I gave it TONS of chances. you: Fair enough. You just lost a paying customers and this will be all over every site I am a member of. you: I'm to old for crappy service. you: Good Day Sir. So as you can see I'm slightly pissed and want this to be a warning to anyone who buys an EA game in the future. They don't back their games and will screw you over if given a chance and then attempt to make it seem like they were on the up n' up. Well sadly I wont be buying anymore EA games. Also before you chime in and say "you waited two years" I didn't. I tried several times and I'm pissed because they admitted they made a mistake and then reneged on the agreement. Share this all over.