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Experiencing strange behavior (choppy audio + low fps) DPC Latency?

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Hello!


For the past couple of days I’ve been having some strange issues with my pc.
The first time I noticed that something was not right was when I was listening to a YouTube video. I left the video playing in the background and I pulled up the Steam window and I noticed the audio was getting choppy. I then reverted back to the video and it was all fine. I brought up the Steam window to see if it’s the culprit and the audio went bad again. (video)

Note: in the video I reproduced the problem using Steam's music player instead of YouTube

It appears that interaction with the window will cause this. I tried the same thing with Origin and I received the same result. I did not address the issue after the first encounter thinking that maybe some update will fix it.


The second time when it hit me, was after I just started a Dota 2 match to see that my fps was barely reaching 30 (usually it was around 60). Not only that but the audio was all choppy, the same way as the first time. What is even stranger is that if I bring up the menu, which is an overlay so the game still renders all, the fps and the audio get back to normal. (video) I have tested some other games and I figured only some are affected by this problem. For example GTA V gets affected (suffered a drop from 50-60 to 30-35) while Battlefield 4 doesn’t.

What I have tried: removed video drivers with DDU, installed most recent video driver, also tried the drivers that came on CD with the gpu, reinstalled steam, uninstalled audio drivers, messed with the settings in games and also with the Radeon Settings thingy, ran a scan with Malwarebytes Anti-Malware, temps are ok.

Note: the audio in the videos I uploaded sounds less choppy than it actually is.

I don’t know how to investigate this any further so I request your help.

Specs:
Mobo: AsRock 980DE3/U3S3
CPU: AMD FX-6300 @ 3.5 GHz / 4.1GHz turbo
GPU: Sapphire 7770 GHz OC @ 1100 MHz clock / 1250 MHz memory
Windows 10

Thanks in advance!
 
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Alright. I ran Dota 2 for about 3 minutes. Here's what I got from LatencyMon:

The Main tab

The Drivers tab

The CPUs tab

And the info from the Stats tab
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:02:52 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: RAZVAN-PC
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: ASRock, 980DE3/U3S3
CPU: AuthenticAMD AMD FX(tm)-6300 Six-Core Processor
Logical processors: 6
Processor groups: 1
RAM: 8174 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2643 MHz
Measured CPU speed: 22 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 26968.092313
Average measured interrupt to process latency (µs): 14.804779

Highest measured interrupt to DPC latency (µs): 26961.247868
Average measured interrupt to DPC latency (µs): 7.579695


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 33747.784336
Driver with highest ISR routine execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.420228
Driver with highest ISR total time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.466985

ISR count (execution time <250 µs): 83392
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 68
ISR count (execution time 1000-1999 µs): 51
ISR count (execution time 2000-3999 µs): 77
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 36247.716988
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total DPC routine time (%): 0.728451
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 1.603429

DPC count (execution time <250 µs): 799384
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 486
DPC count (execution time 1000-1999 µs): 102
DPC count (execution time 2000-3999 µs): 77
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: rundll32.exe

Total number of hard pagefaults 29401
Hard pagefault count of hardest hit process: 16342
Highest hard pagefault resolution time (µs): 3499103623151.0
Total time spent in hard pagefaults (%): 524728630.960052
Number of processes hit: 14


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 35.107849
CPU 0 ISR highest execution time (µs): 33348.480893
CPU 0 ISR total execution time (s): 2.065972
CPU 0 ISR count: 60202
CPU 0 DPC highest execution time (µs): 36247.716988
CPU 0 DPC total execution time (s): 12.398527
CPU 0 DPC count: 687429
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 11.197214
CPU 1 ISR highest execution time (µs): 33747.784336
CPU 1 ISR total execution time (s): 2.356847
CPU 1 ISR count: 18324
CPU 1 DPC highest execution time (µs): 34265.813848
CPU 1 DPC total execution time (s): 3.126186
CPU 1 DPC count: 44639
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 3.927578
CPU 2 ISR highest execution time (µs): 31532.259175
CPU 2 ISR total execution time (s): 0.374669
CPU 2 ISR count: 5234
CPU 2 DPC highest execution time (µs): 30518.333333
CPU 2 DPC total execution time (s): 0.406607
CPU 2 DPC count: 20565
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 2.789741
CPU 3 ISR highest execution time (µs): 16685.189936
CPU 3 ISR total execution time (s): 0.024774
CPU 3 ISR count: 165
CPU 3 DPC highest execution time (µs): 15603.047673
CPU 3 DPC total execution time (s): 0.195355
CPU 3 DPC count: 15417
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 2.647372
CPU 4 ISR highest execution time (µs): 18.922058
CPU 4 ISR total execution time (s): 0.000023
CPU 4 ISR count: 4
CPU 4 DPC highest execution time (µs): 3706.421869
CPU 4 DPC total execution time (s): 0.243215
CPU 4 DPC count: 19367
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 2.775233
CPU 5 ISR highest execution time (µs): 17.303443
CPU 5 ISR total execution time (s): 0.000051
CPU 5 ISR count: 24
CPU 5 DPC highest execution time (µs): 16704.063564
CPU 5 DPC total execution time (s): 0.187982
CPU 5 DPC count: 13243
_________________________________________________________________________________________________________


Edit:

I've ran the test again but this time I started recording after the game finished loading to exclude hangs during that time. The conclusion changed but the drivers with the biggest latency remain the same.

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

 
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Wow, that numbers is just too high.

Try to update your USB port driver, use AMD chipset driver to update USB filter driver.
If it's still not helping, unplug all non necessary USB devices and try to disable your USB port from Device Manager.

Oh one last thing, try to disable Cool n Quiet if you have it enabled.
 
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So... I'm a bit confused. Where should I get the chipset driver? AMD's site, AsRock's site or the cd that came with the motherboard?
Also, when I tried disabling the USB ports, some would not give me that option. Should I uninstall them?
 
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So... I'm a bit confused. Where should I get the chipset driver? AMD's site, AsRock's site or the cd that came with the motherboard?
Also, when I tried disabling the USB ports, some would not give me that option. Should I uninstall them?

Chipset driver from AMD website : http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows 10 - 64

No need to disable the driver then, just unplug any non essential USB devices (printer, flashdrive, external harddrive, etc.), try to run with bare minimum USB devices connected, only mouse and keyboard.

If these steps still does not improve your latency then the problem might not be the latency, something else is causing it.
 
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I have unplugged all the USB devices and disabled all the ports and plugged a PS/2 mouse and keyboard. I managed to get 40-45 fps in Dota (still 60 fps only with menu active). LatencyMon gave me this results:
 
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I had that same problem several weeks ago, for me it was a dying hdd, i had 2 hdds and a ssd, the hdd that died was my media drive not my main drive, even so it was the problem, after it died and i got it out of my pc everything started running fine again.
 
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Alright, so I did some testing with my HDDs (defrag + bad sector scan) and they seem to be okay.
I've also installed the AMD chipset drivers, plugged my USB devices back and it looks like my performance has not changed (still 40-45 in Dota), which is some form of progress I guess.
I ran two tests on Dota with LatencyMon, one during normal play and the other with the menu overlay open and the latency is way lower when the menu is open.

First test, normal play



Second test, with menu open

 
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Alright, so I did some testing with my HDDs (defrag + bad sector scan) and they seem to be okay.

Can you check the SMART data for each of your hard drive?

I run LatencyMon on my system out of curiosity, strangely I also get a high number but no FPS drop, stuttering, or audio issues at all.
 

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Just as a possible alternative, quit or minimise these programs and see what happens - right before i left AMD for my Nvidya 970 i saw oddness with blizzards battle.net launcher open in the background, as it had the possibility to play videos (much like steam) it was locking my GPU to low 3D clocks and causing FPS drops.

It's kind of a wild guess, but look into all thees running programs and see - it COULD be a video driver/video codec bug like i had.
 
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Here is the SMART data for each drive.



It seems that my old HDD has issues. Should I try unplugging it?
 
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It seems that my old HDD has issues. Should I try unplugging it?

Should not make a difference, though it does have 7 pending sectors, FWIW.
 
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I thought so. By the way I rarely use that drive. It just stores some files that I use from time to time.

Edit:
I ran an extended test with Western Digital Data LifeGuard Diagnostics and it passed. I don't think that old HDD is the issue.
 
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Okay, so it appears that the choppy audio is gone and now I am only confronting with low fps (about 15-20 lower than usual). I ran a test with LatencyMon while playing GTA V and these were the results.


 
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you should try plugging out the old hdd (500GB one) it looks exactly like my failing hdd, its a quick test also, so i shouldn't be a problem, from the looks of it it is out of free sectors to relocate, and that is going to create reading error even when its idle, i'm just talking from my experience.
 
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I think you need to also try @Mussels, @little cat, and @Onderon suggestions. Could be audio & video driver issue and also Steam issue.
-What Crimson driver version are you in? Have you tried rollback to older driver?
-Try to play game with disabled onboard audio.
-Try to unplug the old HDD and play games to really check the possibility whether it's the problem or not.

And I saw your video recording here, for me GPU & CPU clocks and temperatures seems normal, only GPU usage seems a little bit high.
 
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Scratch my last post. The audio choppiness is still there but it's less noticeable.
I will try those.
 
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Software Windows 10 64bit
So, I pulled out the old HDD and it did not help and neither did disabling the audio drivers.

I currently have the 16.7.3 Crimson drivers. I tried rolling back to 16.3.2 and also the drivers that came on the cd with the GPU, 13.1 i believe, but no success.

About closing the Steam window when playing, yes, I did that too. It doesn't seem to affect it in any way. If you were talking about ending the process, well, if I do that then I wouldn't be able to run Dota since in needs Steam. Sorry for bringing up Dota so much but it's one of the few games that I know what fps I had before the issue arised and it's one of the few ways of telling if the problem is still present, even more now that the audio choppiness is less noticeable.
 
Joined
Jul 21, 2016
Messages
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Processor AMD FX-6300 @ 3.5 GHz / 4.1 GHz turbo
Motherboard AsRock 980DE3/U3S3
Cooling Deepcool GAMMAXX 300
Memory 2 x Zeppelin 4GB DDR3 1600MHz
Video Card(s) Sapphire Radeon RX 480 Nitro+ OC 8GB
Storage HDD WD Blue 500GB / HDD WD Blue 1TB / SSD HyperX FURY 120GB
Display(s) LG W2043S
Case Zalman Z3 Plus
Power Supply Zalman ZM600-LX 600W
Mouse A4Tech F7
Keyboard Trust Silverline
Software Windows 10 64bit
And I saw your video recording here, for me GPU & CPU clocks and temperatures seems normal, only GPU usage seems a little bit high.

Yes, I have also made a thread there so that maybe a dev could point out to what's causing the issue. However that forum doesn't seem very alive.
 
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