Customersteve
Initial Question/Comment: Order Verification
09:30:42 SystemSystem
Julie has joined this session!
09:30:42 SystemSystem
Connected with Julie
09:30:42 SystemSystem
Hello my name is Julie. How may I help you today?
09:31:13 Customersteve
i had chatted with another rep on monday about this item...
http://www.newegg.com/Product/Product.aspx?Item=N82E16820227393
09:31:58 Customersteve
i had ordered 2 but you only had enough in stock to send me one. the person said that you would be
able to honor the promo code i have when i place an order for the second one today
09:32:52 AgentJulie
Let me look into this for you. One moment please . . .
09:32:56 Customersteve
ok
09:37:42 AgentJulie
Thank you for your patience.
09:37:52 AgentJulie
Do you have the name of the agent that offered you this?
09:38:12 Customersteve
no i dont. i should have saved the chat.
09:39:22 Customersteve
as much stuff as i order from you guys i would think you could do something.
09:41:17 AgentJulie
One moment please.
09:44:23 AgentJulie
Thank you for your patience.
09:45:15 AgentJulie
Unfortunately this promo can not be honored.
09:45:19 Customersteve
your kidding? thats just great.
09:45:40 Customersteve
every time i order something from you guys i get screwed on the price
09:45:43 Customersteve
and now this
09:46:13 AgentJulie
We apologize for any inconvenience.
09:46:26 AgentJulie
That promo was already honored on order # 75200613.
09:46:48 AgentJulie
Please also note it is one item per promo.
09:47:03 Customersteve
yes but in the fine print it clearly says i can use it every 48 hours
09:48:08 Customersteve
maybe i'll just box up all the stuff i've bought from newegg and send it all back for a refund and
buy stuff somewhere else.
09:50:33 AgentJulie
Oh, yes, i see where it says that.
09:50:49 AgentJulie
You are more than welcome to send any items you no longer want back to us.
09:51:01 AgentJulie
I can set up an RMA for you if you'd like.
09:51:29 Customersteve
im just tired of getting screwed on the prices. i order an item and by the time i get it the price
has dropped $10 - $20
09:51:56 Customersteve
and i've chatted with you guys. you wont do anything about it.
09:54:54 AgentJulie
I understand your frustration. Since our website is on real time price and availability may change
daily. That is why we do not offer any type of price protection and/or guarantee any prices or
availability.
09:55:39 AgentJulie
Do you have any other questions, or is there anything else I can assist you with today?
09:55:57 Customersteve
unless you can help me save some money then no
So that's where you have been. Congratz man 
