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gpu warranty?

phobias23

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#1
Guys a friend of mine received a few days ago a new msi gtx560 ti HAWK, but the card didnt worked well , temps on load rise til 81c in Furmark. He tested the in my rig and the same problem. the highest temps for that card in all most reviews is 65c.
so he went rogue !! and applied some new artic paste and voila! :mad:
same problem...
So hes considering in sending it back , but my question is?
Warranty covers that kind of temps problems?
and if he took off the cooler/heatsink of the gpu and applied new paste will be that a problem?
he bought it in amazon...
all your knowledge is welcome... thanx
 
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#2
run fan full speed via software and take off case door
 

phobias23

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#3
run fan full speed via software and take off case door
ok, but thats not the solution, MSI and all reviews of that card sais that it never goes higher than 65c in stress. i have the msi tfIII gtx570 oc/pe and never reaches 60c:confused:
 
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#4
Cuba is hot , it's summer. I would advice don't stress with furmark. That's dangerous software.

Try normal games to stress.
 

phobias23

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#5
Cuba is hot , it's summer. I would advice don't stress with furmark. That's dangerous software.

Try normal games to stress.
is very hot here, but the card reaches 81c in less than 30 seconds
thats why he tested the card in my case,
 
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#6
Room temps ?

My 7970 on stock cooler get up to 70c in a ac cooled room on my bench rack

580's I have go up to 80c's

But where did he get it from local store or online ?
 
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#7
if your room is over 80-90f then those temps are normal
80c isn't gonna break it
how ever if your room is 65-70f then you might have a defective heatpipe
 

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#8
guys, sorry being annoying, the fact is that the card is a MSI Twin Frozr III, it cant reach even 70C.
and the question that i made earlier, what about warranty....
thanx
 
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#9

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#10
guys, sorry being annoying, the fact is that the card is a MSI Twin Frozr III, it cant reach even 70C.
and the question that i made earlier, what about warranty....
thanx
Do you have afterburner installed? What is your default voltage? I've seen some cases where some GPUs run with more voltage than they need and higher than other deafults for the same model card.
 
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#11
and the question that i made earlier, what about warranty....
All you can do is ask. If it came from Amazon, they may take it back depending on how long ago it was purchased. If not, then MSI may be gracious enough to take it.

If no returns are possible, then next step would be to take the cooler off, clean well and re-apply paste. Not uncommon to have OEM cooling hardware not applied properly. Be sure to replace or make sure thermal pads are still intact.
 
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#12
guys, sorry being annoying, the fact is that the card is a MSI Twin Frozr III, it cant reach even 70C.
and the question that i made earlier, what about warranty....
thanx

It all depends if they notice it has been tampered with... just my opinion.

I believe your questions are best referred to the manufacturer, all you will get here are best guess answers.
Here are some exclusions they list from here > http://www.msi.com/service/warranty/

Warranty Exclusions
The following circumstances excluded from warranty coverage
Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
Internal or external consumable items of the product itself such as battery, earphone, etc.
Accessories or packing material such as boxes, user manual ,etc
Edit:

If you have something like a guarantee of the temps from the manufacturer or some other documentation from MSI , then you may have a better chance at an exchange or repair under the warranty.
 
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#13
It all depends if they notice it has been tampered with... just my opinion.

I believe your questions are best referred to the manufacturer, all you will get here are best guess answers.
Here are some exclusions they list from here > http://www.msi.com/service/warranty/

Edit:

If you have something like a guarantee of the temps from the manufacturer or some other documentation from MSI , then you may have a better chance at an exchange or repair under the warranty.
Good post... they really have thier arse covered!
 
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#14
I have a Twin Frozr II and it will happily go to over 70 in gaming if I forget to turn up fan speed. That said, I wouldn't be surprised if it hit 80 while Furmark'ing.

Do NOT use Furmark to gauge the heat of your card, play a game instead. Furmark is meant to gauge stability of your card under heavy load, not heat.
Find the most graphics intensive game you've got (BF3 is mine) and test on that. Record maximum temps with card at "auto" fan speed and then do a run with card at 65% fan speed (The speed I set my fan to when BF3'ing) and report temps.

Report back with these results and if it turns out your card is no good, then we can talk about how to make it look like you haven't changed TIM (even though it's slightly dishonest, it's not completely deceitful).
 

phobias23

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#15
Do you have afterburner installed? What is your default voltage? I've seen some cases where some GPUs run with more voltage than they need and higher than other deafults for the same model card.
i wiil ask him..to check it out.
 

phobias23

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#16
I have a Twin Frozr II and it will happily go to over 70 in gaming if I forget to turn up fan speed. That said, I wouldn't be surprised if it hit 80 while Furmark'ing.

Do NOT use Furmark to gauge the heat of your card, play a game instead. Furmark is meant to gauge stability of your card under heavy load, not heat.
Find the most graphics intensive game you've got (BF3 is mine) and test on that. Record maximum temps with card at "auto" fan speed and then do a run with card at 65% fan speed (The speed I set my fan to when BF3'ing) and report temps.

Report back with these results and if it turns out your card is no good, then we can talk about how to make it look like you haven't changed TIM (even though it's slightly dishonest, it's not completely deceitful).
my friend is a little :cry::mad: thats why im the one asking for help..:p
he coudnt wait for more tests and applied the paste, dont think that was a bad idea but
he went crazy.....lets see what happens with the warranty in this case.
 
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#17
my friend is a little :cry::mad: thats why im the one asking for help..:p
he coudnt wait for more tests and applied the paste, dont think that was a bad idea but
he went crazy.....lets see what happens with the warranty in this case.
Not sure if this was said before, but make sure not to mention re-applying thermal paste, they'll tell you the warrantee doesn't cover modifications (at all).

And if he went and put too much on and it's a different color than the stock paste, they might take notice, I'm not sure if they'd take the card apart when testing it, but they might.
 
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#18
normally they do not even inspect the cards just make sure you don't tell them ;) the air temps are whats killing you there is nothing you can do just run the dam card and if it melts it melts