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H220 Swiftech pump making odd noise

Discussion in 'Overclocking & Cooling' started by bpgt64, May 22, 2013.

  1. bpgt64

    bpgt64

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    Update** Swiftech has offered advanced replacement after seening the video, so I am all set. Aside from this bump in the road, this has been the BEST cooling solution I have had yet.

    Debating returning it, it still cool's like a champ..but I am worried the pumps going to die.
     
    Last edited: May 24, 2013
    dave18505 says thanks.
  2. silkstone

    silkstone

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    If it's making a noise then it probably means the bearings are dying.

    [Edit] Depending on the kind of noise, that is.
     
  3. MT Alex

    MT Alex

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    I'd email them about it, maybe post a video of the noise. Swiftech is usually really good about customer support. Even if it's not going to break, if it is too loud I'd want one that performs as specs say it should.

    Are you using the PWM or is it running full bore? From the vids I've seen it should still be pretty darn quiet at the highest RPM.
     
    springs113 says thanks.
  4. RCoon

    RCoon Gaming Moderator Staff Member

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    You are probably the 7 thousand'th person to complain about this problem. It's a massive problem with those in the EU, and forums are filled with pump noise problems. Return it.
     
  5. bpgt64

    bpgt64

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    Started the RMA process, I am just scared of returning it(and not getting one back), other than the noise it's performing a solid 10C idle/15-20C 50% load better than my Thermaltake Water 2.0 Performer.
     
  6. bpgt64

    bpgt64

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  7. MT Alex

    MT Alex

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    Dang, that is super bad. Hope you get a new one soon.
     
  8. XL-R8R

    XL-R8R

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    Yep... RMA that thing.

    It certainly isn't healthy sounding no matter what way you look at things lol
     
  9. Animalpak

    Animalpak

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    similar annoying shits that can happens with AIO cooler...

    trow it away and spare money for a complete watercooling setup where PUMP RES AND RAD are separate
     
  10. Ryleh

    Ryleh

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    I just got my Apogee Drive II back from RMA for pump noise. All I did was call Swiftech HQ in California, get transfered to Brian, and demonstrated the pump noise over the phone. Included some photos of my setup too. From there he facilitated most of the RMA. Everything went pretty smoothly.

    Let me know if you have any questions.
     
  11. m1dg3t

    m1dg3t

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    They should replace that unit for sure. Swiftech RMA is really good for US customers, a bit trickier for Canucks. I have no idea how it is for off continent customers :eek:
     
  12. Norton

    Norton WCG-TPU Team Captain

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    I just bought one of those. Hoping mine doesn't sound like that!!! :twitch:

    I guess I'll test it before it gets installed....
     
    Crunching for Team TPU
  13. sneekypeet

    sneekypeet Unpaid Babysitter Staff Member

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    mine has never sounded like that. Funny thing is, the pump in the video almost sounds "empty" but he states the temperatures are good. I will PM Gabe and see if he wont stop by and help explain this.
     
    10 Year Member at TPU
  14. BramSLI1 New Member

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    Noisy H220 Pump

    We took care of this customer's RMA and his replacement is getting shipped out today. In listening to the video though it does sound like air trapped in the pump. It can be difficult to remove air from these pumps at times. This is true for most water cooling solutions. Bleeding the air out of a pump can sometimes be very tricky business. I've experienced this with a Laing D5 even. Either way though, we have taken care of this customer's issue and sent him a replacement unit.
     
    RealNeil, Ryleh, MT Alex and 3 others say thanks.
  15. Sasqui

    Sasqui

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    It sounds like a loose plastic part on the housing or impeller.
     
    10 Year Member at TPU Crunching for Team TPU
  16. BramSLI1 New Member

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    Issue with H220 pump noise

    No, I doubt it. I'm not saying that this isn't the case, but from my experience with these kits so far, I'd have to say that it's doubtful. I've been able to help many customers with similar sounding noises resolve the issue simply by removing the trapped air pocket from their pump. Air can make some very troubling noises.
     
  17. theonedub

    theonedub habe fidem

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    Solid support. Can you give an ETA on the rest of the lineup, specifically the 280 version?
     
    Crunching for Team TPU
  18. BramSLI1 New Member

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    I would say in the next couple of months or so. I can't be any more specific than that at this point in time. Thank you for your patience. On a side note, Sidewinder computers still has stock of our H220 kits for those that are still trying to find them.
     
    theonedub says thanks.
  19. OneMoar

    OneMoar There is Always Moar

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    sounds exactly: bad bearing or 'nub' or broken blade on the impeller
    does not sound like air trapped at all
    1. it takes a second for the pump to spin up and the noise gets progressively `smoother` as the rpm climbs up also sounds like something is dragging the impeller down either a broken blade or a unbalanced shaft

    2. its a sealed system out of the box so unless somebody has gone a modded it THERE SHOULD NOT BE ANY AIR IN IT nor should the customer be responsible for having to bleed it(unless they have gone and modified it )
     
  20. BramSLI1 New Member

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    As I stated previously, it could be an issue with pump mechanics, but in my experience thus far that's extremely unlikely. As you may not be aware these kits are able to be filled and therefore during our filling process there is the possibility that a small amount of air can still be left in the kit. This isn't usually an issue because it should be caught in the integrated reservoir. However, there is the possibility that it could have gotten pulled into the pump. It will also depend on whether or not the noise was present from the beginning or if it developed over time. If it developed over time, which the case in most instances, then it's most likely going to be trapped air in the pump that's causing the noise. If it were a mechanical issue then it would likely have presented itself immediately.
     
    Last edited: May 24, 2013
  21. bpgt64

    bpgt64

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    In anycase, I did what Swiftech asked me to do in terms of trouble-shooting trapped air. And it was not resolved after many attempts at such. There helping me out with advanced replacement so new unit should arrive today or next week.
     
  22. Janus67

    Janus67

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    Sorry to necro an old thread, my H220 started doing the same thing (have had it for a total of 8 days, brand new from microcenter, bought it the day that we found out H220 were going to be pulled from the market).

    my setup:
    [​IMG]


    Sent an email to Brian asking for tips in getting it working. If I have to take anything apart I will just return it. Not worth the time/money over just going back to my Phanteks cooler.
     
  23. sauria

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    Thanks, did you get a new one? Does it stand up okay on it's own outside case on your branch?
     
    10 Year Member at TPU
  24. Janus67

    Janus67

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    I returned it and went back to my Phanteks

    I didn't have any issues with the place it was sitting though.
     
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  25. sauria

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    Thank you.
     
    10 Year Member at TPU

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