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Hacker Keeps resetting my Live email password.

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#1
I don't know how this guy is managing it but he keeps resetting my password in live.

I had a backup email trough gmail and he changed that too

so then my gmail had a back email to aol and so I reset my gmail then I was able to reset my live.

Next morning he reset my live again! I manged to get it back by using gmail again to reset it which oddly enough he didn't reset my gmail password this time.

I have now since used a an extremmmmmleeey long password generated at random for live to see if that keeps him out.

The scary thing is I have a totally unrelated other gmail account. Guess what I find in the deleted folder of my live account. A reset password email for my STEAM CONFIRMED TOTALLY UNRELATED TO OTHER EMAILS EMAIL ACCOUNT! It was all in dutch too with link (I didn't click on the links though). How did he figure that one out? Thankfully my secure steam gmail account hasn't had its password reseted yet.

How is this guy doing this? My password were strong. I suppose i'll see if he gets in now with this new pass.

Keep in mind this is a fresh reformat and my Firewall from my router is on.

I've done scans anyway and everything is clean.

EDIT: I'd also like to add I had a password reset email from steam in my gmail account. But I did not have my password reset for either my gmail or steam.
 
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Kreij

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#3
Only the Dutch can spot true Dutch and then we're still not sure.

Keylogger?
 
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#4
Like anyone actually knows what Dutch looks or sounds like.

How about trojan?
Exactly? If you mean how did I know it was Dutch? I googled a bit of the email and google recommend to translate a page from Dutch. So then I went to google translator and translated the whole thing.

What about trojans?
 
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#5
it seems to be rife at the moment, had my email account hacked earlier in the week, luckily MS froze it and let me reset the p/w.

My steam reset also goes to that account, but luckily, no steam reset email was issued. I changed that p/w too to be safe.

bad news to hear though.
 
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#6

Kreij

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#7
How what? Did you nuke your system after your Steam account got hacked?
 
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#8
How what? Did you nuke your system after your Steam account got hacked?
Yeah.

Is it like spoofing or something? Does he have some sort if LIve ID and my IP and is now free to do what he wants?
 

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#9
they could be skipping the password entirely and just using the reset functions. find out what it takes to reset - things like date of birth, secret question and answer, that kind of thing.

change them so he cant know what they are. run a proper antivirus (kaspersky 30 day trial is my suggestion) and see if it finds something your AV missed.


and then finally, stop using hotmail. my live account is on a yahoo i never used for anything, and its never been hacked.
 
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#10
they could be skipping the password entirely and just using the reset functions. find out what it takes to reset - things like date of birth, secret question and answer, that kind of thing.

change them so he cant know what they are. run a proper antivirus (kaspersky 30 day trial is my suggestion) and see if it finds something your AV missed.


and then finally, stop using hotmail. my live account is on a yahoo i never used for anything, and its never been hacked.
Alright?

What do you mean your live is on a yahoo? You access your live email from a yahoo account?

live doesn't ask for anything when you rest your pass other than the old pass.
 

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#11
Alright?

What do you mean your live is on a yahoo? You access your live email from a yahoo account?
my live account is tied to a yahoo email. not a hotmail one. they dont have to be tied together. i have to use *******@yahoo.com to sign into everything that uses live accounts (MSN, etc)
 
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#12
my live account is tied to a yahoo email. not a hotmail one. they dont have to be tied together.
I was willing to just close my live but if I access it within 267 days the counter resets. I have to not login for 267 and well... I'm sure he will. So its either i login to check to see he hasn't changed the password or he logins. Either way it not getting removed.
 

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#13
I don't use a web based free e-mail account to tie to anything.
Do you have an e-mail account through your ISP that is inaccessable via a browser?
I don't even use an e-mail account through my ISP, for that matter.
 
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#14
I don't use a web based free e-mail account to tie to anything.
Do you have an e-mail account through your ISP that is inaccessable via a browser?
I don't even use an e-mail account through my ISP, for that matter.
No, not that I'm aware of.
 

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#15
Normally when you sign up for internet service, the ISP allows you to create at least one e-mail address in their domain. You may want to look into it.
 
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#16
I think he is trying hard to get to my Steam account again. Like I added in my first post I had a password reset for steam email.

And last time he did it I had several password reset emails in my live before (I suppose) he got it to work.

Now I don't even feel like my gmail is safe. I have it set up for Phone SMS and 2 step verification. Although I think he is having a hard time with my gmail.

HOW IS HE DOING IT!
 

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#17
How do you know it's a "he"? Upset your girlfriend lately or something?

Here is what I would do, and it's a giant PITA, but it's worth it.

Get a secure e-mail account that NO ONE KNOWS (not even your mother).
Contact every organization that you deal with, VIA telephone, and have them create you a new account with a new name and password (tied to your new e-mail address) and transfer any existing details there, then have them delete the original accounts.

Don't give this e-mail address out to anyone you don't explicitly trust. Ever.
Use some crap e-mail service for basic communications and nothing else.

Best wishes on clearing this up.
 
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#18
How do you know it's a "he"? Upset your girlfriend lately or something?

Here is what I would do, and it's a giant PITA, but it's worth it.

Get a secure e-mail account that NO ONE KNOWS (not even your mother).
Contact every organization that you deal with, VIA telephone, and have them create you a new account with a new name and password (tied to your new e-mail address) and transfer any existing details there, then have them delete the original accounts.

Don't give this e-mail address out to anyone you don't explicitly trust. Ever.
Use some crap e-mail service for basic communications and nothing else.

Best wishes on clearing this up.
Thats my second gmail email. That why I don't know how he figured out about it already and why I even got a reset pass for that gmail account (Dutch) in my live account when there is no connection between the two at all.

If he/she is dutch then I guess I can anticipate attacks at night, although last steam hijack was done in the afternoon.
 

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#19
what antivirus do you use?
 
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#20

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#21
If he/she is dutch then I guess I can anticipate attacks at night, although last steam hijack was done in the afternoon.
Since it's perhaps someone Dutch, it could be me or Banjo, but we would not do something like that for little or no apparent gain.

Remember, this is a public forum and you are telling everyone exactly what you are doing to resolve the problem. Both members and guests.
 
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#22
Since it's perhaps someone Dutch, it could be me or Banjo, but we would not do something like that for little or no apparent gain.

Remember, this is a public forum and you are telling everyone exactly what you are doing to resolve the problem. Both members and guests.
I'm aware. Its not like I know when he/she is going to attack. All I can do is wait and hope I'm near a computer to catch it before things escalate.


I hope these new passwords are enough to stop him. I can't even remember them.
 

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#24
do you mean malware bytes free version that you load to scan?
 
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#25
do you mean malware bytes free version that you load to scan?
Yes.


This is a good read about passwords:

http://www.baekdal.com/tips/password-security-usability

He was criticized for it by some big names in computer tech and responded to it:

http://www.baekdal.com/tips/usable-security-reply-to-security-now/

He seems like he's pretty knowledgeable about passwords and stuff, I suggest giving it a try.

Also my previous passwords should have taken him 219 years to brute force and now these even new ones are far more complex. IDK how he manged to change em. I just reformatted so it can't be a virus or anything like that.

Time will tell... Thanks for the help TPU. If some master TPU hacker is on and knows whats going on in detail please feel free to share :)