I do NOT work for Newegg. I just want to give an example of why I rarely buy anywhere else. This was an online chat with a newegg rep. Oh, and I just bought OCZ Platinum Rev.2 DDR800 to replace the bad sticks. Hope I have better luck. Thank you for contacting Newegg. My name is Tyrone. How may I assist you today? Tyrone: Hi! Thanks for contacting us. How can I help you today? Paul Gow: Hello Paul Gow: I just completed an RMA for memory I recently purchased.This set of memory will not work correctly with my computer. Both sticks fail memtest at stock speeds when tested individually. I am going to order a different set of memory. I have been a loyal customer, purchasing nearly all of my computer parts from you, and I have never RMA'd anything. I would really appreciate it if you would give me a one time courtesy, and wave the restocking fee due to my loyalty, and that I am ording another set of memory from you to replace this one. I'm hoping this is possible. Paul Gow: My RMA # is ......... Tyrone: Okay restocking fee removed. Tyrone: I waived the restocking fee. Paul Gow: thank you Tyrone: Anything else I can help with today? Tyrone: Your welcome. Paul Gow: You guys are great. Paul Gow: Nope. Thats it. I ordered a set of OCZ's that I hope to have better luck with Tyrone: Okay, hopefully things work out well this time. Paul Gow: Have a great night. Tyrone: You too. Tyrone: Thanks so much once again for shopping with Newegg.