those have to be some pretty special cases, no? you had to sign a contract allowing them this beforehand, yes? luckily for me i am the one who would be doing the monitoring ... we've had a few situations where we had to monitor email for a few days, but all in all it's not a problem. there are only 7-8 employees on my network at a time though. I can access anyone remotely, however it's only ever used for maintenance.