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I am stuck trying to figure this one out, please help

Kyrgov

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#1
I am working on an older system that was built in 2012. Originally Windows 8, later upgraded to Windows 10. This PC has a strange issue I have not encountered before. While gaming and only while gaming the system will randomly freeze. Sometimes with screeching audio, sometimes not. However, when this occurs you have to do a hard reboot as the system is completely unresponsive. This where the weird part starts. Upon rebooting you no longer have use of the video card, the display shows nothing. I have to unplug and remove the card from the sytem. Plug into the onboard video and boot the system. At this point it boots just fine. Once I get to the logon screen I then shutdown the system, reinstall the card and boot again. Of course it now boots just fine. When this first occured we thought the video card had died because the system would boot with no display after the intial sytem freeze. So we bought a new card and it just kept happening. This is when I figured out the process to get it to work because I couldn't believe both cards were bad. The issue is recent and so it only occured in Windows 10. I bring this up because I was wondering if Windows 10 has had an upgrade that may have caused some compatability issues with the MB bios which was last updated in 2013. I was also thinking it might be an issue with the PCI-E slot or maybe the PSU. What do you guys think?

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#2
Happened with me couple weeks ago , the PC used to freeze sometimes while gaming and when i hit the reset button the PC just goes black forever , tried to remove my GPU and put another GPU in and it posted fine i was like WTF is my 750 TI dead , in the end it turned out that it's a bad CPU OC.

But since you have a Z68 & a 2500K i assume that your CPU is OCed , try lowering the frequency a little bit.
 
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#3
I am working on an older system that was built in 2012. Originally Windows 8, later upgraded to Windows 10. This PC has a strange issue I have not encountered before. While gaming and only while gaming the system will randomly freeze. Sometimes with screeching audio, sometimes not. However, when this occurs you have to do a hard reboot as the system is completely unresponsive. This where the weird part starts. Upon rebooting you no longer have use of the video card, the display shows nothing. I have to unplug and remove the card from the sytem. Plug into the onboard video and boot the system. At this point it boots just fine. Once I get to the logon screen I then shutdown the system, reinstall the card and boot again. Of course it now boots just fine. When this first occured we thought the video card had died because the system would boot with no display after the intial sytem freeze. So we bought a new card and it just kept happening. This is when I figured out the process to get it to work because I couldn't believe both cards were bad. The issue is recent and so it only occured in Windows 10. I bring this up because I was wondering if Windows 10 has had an upgrade that may have caused some compatability issues with the MB bios which was last updated in 2013. I was also thinking it might be an issue with the PCI-E slot or maybe the PSU. What do you guys think?

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A system hang is almost never a PSU problem, because PSU/power delivery problems cause shutdowns/device removed errors or instant power off.

I would first look towards any overclocks applied, either increase volts or lower frequency. You need to eliminate that first, then look at other software (mostly third party stuff and soundcard related) and after that, start switching hardware out to isolate the issue. When it comes to hardware, main culprits are storage and cabling. Cables can die, and storage does wear out (too many bad sectors, read access problems, are all going to cause this type of system hang).
 
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#4
I have to unplug and remove the card from the sytem. Plug into the onboard video and boot the system.
You should not have to remove the card. Instead, do a "cold" shutdown. That is, power off and unplug the power from the wall. And I would try a different monitor at this point too since that quickly eliminates it from the equation.

I agree that system hangs are not normally PSU problems, but I would not eliminate the PSU until I tried a known good spare since EVERYTHING inside the case depends on good clean stable power. Since you have already replaced the graphics card, I think ensuring good power before anything else is important here.

For sure I also agree about overclocks. Reset all clocks until this is resolved.

You might try one stick of RAM at a time.

Some people always want to blame Windows 10 and Windows Updates but if an update caused this, it is likely 1000s (millions?) of users would be complaining.
 

Kyrgov

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#5
A system hang is almost never a PSU problem, because PSU/power delivery problems cause shutdowns/device removed errors or instant power off.

I would first look towards any overclocks applied, either increase volts or lower frequency. You need to eliminate that first, then look at other software (mostly third party stuff and soundcard related) and after that, start switching hardware out to isolate the issue. When it comes to hardware, main culprits are storage and cabling. Cables can die, and storage does wear out (too many bad sectors, read access problems, are all going to cause this type of system hang).
Speaking of drives. I am not sure how long SSD last, but could that be the problem? It is 7 years old now. Also, the CPU is not overclocked, so that's easy to rule out. There is no soundcard, using onboard. The GPU is new and did not fix the problem. I suggested the PSU as it is 7 years old now too.
 

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#6
At the age of the hardware, just about any component could have failed

Based on your testing done so far, PSU and SSD could well be culprits - the SSD is more likely of the two with the 'screeching' freezes, i've mostly had those from faulty OC's and dying SSDs
 
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#7
Don't dismiss cabling. I've experienced a flat SATA cable death and they tend to come with specific BSOD error codes (that even mention cabling as a possible cause). Be sure to check your BSOD codes when/if you run into one. And the hang was exactly as you describe, lockup, screeching sound, needed a hard reset.

Its also cheaper to replace a cable ;)
 

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#8
Agreeing with Vayra, family member i live with had ~5 min boot times, serious lag issues, all sorts of weirdness... one bad sata cable caused it.

Definitely do a minimum boot with as few devices and cables as possible.
 
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#9
windows 10 does not support 2nd gen lintel cpu's but that is mostly (actually 100%) the igpu support.
windows 7 drivers will give you full usability of the igpu. (but that will not be he issue)

I know people have said a psu wont cause system hangs, but it can Although its usually because it simply cannot power the hard drives properly.
Provided you have eliminated issues like faulty sata cables I would use occt to stress test the psu and watch the 12v rail Under load it could be dropping down quite low. 11.8v isnt an issue really but much lower than that and it could be your issue.
If it is the issue things like underclocking your gpu can help stability untill you can replace it.
you should also check the other rails, but the 12v rail is usually the one that will cause you issues, its also worth mentioning the psu could be just fine as a psu but it may just not have the amperage required on the rails.
i have seen many 750w+ psus with rediculously low amperage on the 12v rail, as a rule of thumb 30a 12v is probably the low point for a decent psu (also good mfr) 42a if you want to do reasonably serious oc work. and 28a for a "It will work i guess" stock psu. they do come with 60+A on the 12v rail these days, but you still get the ridiculously low amperage psu's
 
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#10
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#11
all the info is already in the post.
 

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#12
windows 10 does not support 2nd gen lintel cpu's but that is mostly (actually 100%) the igpu support.
Funny that my laptop C2D is running win 10 guess i shall have to tell it to stop because its not capable

"Any Idea on how i should do that mr expert"
 
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#13
Last edited:
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#14
some peole dont understand "supported" vs "will work any way"
Huh? It seems some people don't understand there is a difference between:

"Does this processor support Windows 10?"
and
"Does Windows 10 support this processor?"

They are not necessarily the same because it is not just up to the processor alone.

My "first" generation Core i3-330M Toshiba A505 is running W10 just fine - even though the latest drivers provided by Toshiba are for W8.1. Therefore, Windows 10 is supporting it. And since W10 is running just fine on that Toshiba, that clearly means the processor is supporting W10, along with the HM55 Express Chipset.

If there was an official Intel list that said, this processor will not run W10, and it "ran anyway", then your comment might make sense.

Just because some list does not include a specific processor, that does not put it in the "will work any way" category - whatever that means. :rolleyes:
 

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#15
Heck I had Win 10 64 Pro running a AMD Turion X2 laptop issue free until the power brick packed up. All drivers installed by Windows everything worked and was even faster than Win 7.
 
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#16
i had this exact motherboard and hardware at one point. it ended up being the power supply. system would lock up, screeching audio and had to completely reset the cmos before it would reboot. this was on windows 7 tho. it also happened to be one of the most buggy boards ive owned. how old is the power supply?
 

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#17
Thread cleansed of some useless bickering. Carry on please.
 
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#18
test one by one, the easiest is the ram, using 1 ram then test it out, could be from VGA card or psu
i don't think that it caused by win 10, yes win 10 is newer and you gonna got bunch of updates then, the problem looks like from hardware
so test it from RAM, VGA, PSU
 

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#20
Its been a Week since OP was here, let it get cold and die.
his last login was ~2 days ago, so he may be viewing posts. Could be another person who asked for help and went silent, too.
 
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#22
Windows 10 needs more then 8 GB of memory.....
 
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#23
Thank you guys for all your help. I have narrowed it down to the ssd or the psu. So I am going to change both of them since they are both 7 years old along with new sata cables.
Let us know how it turns out, please.
 
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#24
Windows 10 needs more then 8 GB of memory.....
Huh? No it doesn't. I can game, mine crypto and run WCG all at the same time on my W10 machine with 8GB RAM. I also have another W10 machine running a Plex server and WCG with a whole two gigabytes of RAM without issue.
 
Joined
Mar 26, 2014
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Location
Washington, USA
System Name Volt
Processor i7-4790k
Motherboard Gigabyte GA-Z97X Gaming 5
Cooling NZXT Kraken X60
Memory G.Skill Ripjaws 4x8GB
Video Card(s) MSI GTX1080 Ti Gaming X
Storage 250GB SSD / 2x1TB + 2x2TB HDD
Display(s) 3x AOC 2425W + ViewSonic VA2855Smh
Case Nanoxia Deep Silence 6
Audio Device(s) LucidSound LS30
Power Supply Rosewill Fortress 750w
Mouse Logitech G602
Keyboard G.Skill KM780 RGB (Brown switches)
Software Windows 10 Professional
Benchmark Scores Technical term is PEBCAK issue, which stands for Problem Exists Between Chair And Keyboard
#25
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