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Is ASUS still doing business in the US...lol

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#1
I wonder what's going on over at Asus US.

I have been trying to update my BIOS on one of my machines and for 4 days now I can't seem to do it.

I have tried to use ASUS AII Suite to do a direct "Upgrade BIOS via internet", no go, the server will not answer or connect.
I sits there blinking dots to me for hours on end.
I have called ASUS direct via phone to support staff, only to spend hours talking to level 1 techs that should be passing hamburgers out at Mc Donalds.
Not only can they NOT speak English good, they speak like they are from a Mex ghetto. Slang used like rappers. Jive??/ talking...
So I asked to speak to a level 2 tech, same thing only rude.
So I downloaded the BIOS and put it on a FAT formatted 2GB flashdrive.
No good, system says BIOS is corrupt.
Tried again and again and again.
4 DAYS now... no help at all from ASUS.
Except the level 2 hamburger pusher tech or supervisor, as he told me, did say I could just BUY the BIOS from Asus Estore for about $10.00
Then I heard the level 1 tech laughing in the background.
Funny, the EStore has been down for days now. Something about a site update.
Update for the past 4 business days?
Come on, somethings wrong here. What's wrong with ASUS or is it just me?


I can't believe this all.
 
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#2
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#3
Thanks but I've been there...done that

Thanks but I've been there...done that...50x's already.
But I appreciate your trying to help.

I really think there is a problem at ASUS lately (in the USA).
For maybe the past week.
I even tried to Direct Chat online with them... no good.
:toast:
 
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#4
Download the bios (from the MB product page), then use ASUSUpdate. That's what I do.
 
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#5
Download the bios (from the MB product page), then use ASUSUpdate. That's what I do.
+1

Format a thumb drive, place BIOS ROM in it, plug into USB port, go into BIOS slelect ASUS EZFlash 2
 

brandonwh64

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#6
Download the bios (from the MB product page), then use ASUSUpdate. That's what I do.
This^^

The asus updater allows opening a bios from a file so all you have to do is download the bios from their website then using the updater.
 
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#7
I had some recent dealings with them also that wasn't as good as it could have been concerning a rma. But I think they may have fixed the board though. As far as I know it hasn't went up in flames yet. They could do better with communication.
 
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#8
U have heard going directly through ASUS can be a real pain with RMA over in the US.
I have not heard anything about ASUS RMA here.
 
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#9
Thanks anyway

Download the bios (from the MB product page), then use ASUSUpdate. That's what I do.
So I downloaded the BIOS and put it on a FAT formatted 2GB flashdrive.
No good, system says BIOS is corrupt.
Tried again and again and again.

:toast:
 
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#10
maybye somone called Jesús instead of Asus
 
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#11
Cheech and Chong

maybye somone called Jesús instead of Asus
Actually your right, the first person I spoke with was named Jesús, his ???"supervisors"??? name was similar (wrote it down here somewhere).
It was such a pleasue speaking with these two clowns...not.
I was thinking maybe Asus got hacked or something...there is no way they would hire these two.
They spoke like Cheech and Chong after using the bong.

Not to sound racist or anything like THAT, but I don't know how else to put it.
And I loved Cheech and Chong back in the day...but I don't want or need them when I'm working with pcs.

Anyhow, I am pretty frustrated now, I want the latest BIOS and I don't know what to do next.
I will try again today with another phone call.
 
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#12
Asus tech support is by far the worst I've ever dealt with. I've never seen anyone say anything good about it. Generally the best option is just to fill out the RMA form and not have to deal with anyone.

What motherboard is it?
 
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#13
P8Z68 Deluxe/Gen3

Asus tech support is by far the worst I've ever dealt with. I've never seen anyone say anything good about it. Generally the best option is just to fill out the RMA form and not have to deal with anyone.

What motherboard is it?
P8Z68 Deluxe/Gen3
Bios I have is 1st. Release 0301
I want to upgrade to 3304

I d/l'ed the zip file 3 or 4 times already (filesize zipped is 15989) and it's always corrupt after extracting it.

I don't want to RMA the board as I just did that, this is an RMA'ed board, got it last month.
That's a big hassle, cost too much money to ship and lose 2 weeks time with shipping just to have Asus flash BIOS for me.

I asked the tech to ship me a copy of 3304 on a flash drive. I was told "that will not happen".
I offered to PAY them to do that.
I was told I HAVE to buy it from their E-Store.
Well, I would be happy to do that IF I have to, but what E-Store...there is none.
Lol
:cool:
 
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#14
Try 3202 first?
 
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#15
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#16
So I downloaded the BIOS and put it on a FAT formatted 2GB flashdrive.
No good, system says BIOS is corrupt.
Tried again and again and again.

:toast:
ASUSUpdate is the program that lets you update your bios through windows. It should be on your MB drivers CD. If not, you can get it here.
 
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#17
I have tried to use ASUS AII Suite which is on the original CD packaged with the mobo

ASUSUpdate is the program that lets you update your bios through windows. It should be on your MB drivers CD. If not, you can get it here.
Thanks, I really appreciate the help and the link, but I'll pass.
I don't want to play with something so important as a BIOS.ROM file from a source other than the OEM...Asus.
I don't know or trust Softpedia or any other secondary source for that kind of file, I trust the OEM. (well...I did...lol, now I'm not sure)

I have tried to use ASUS AII Suite ver 1.02.03 which is on the original CD packaged with the motherboard.
It will not let me update.

I have tried DIRECT UPDATE BIOS from INTERNET via ASUS AII Suite ver 1.02.03
They offer 3 different sites...I tried them all, more than once.

  1. ftp.asus.com.tw

  1. dlsvr2.asus.com

  1. dlrsvr3.com
Connecting to server, Please wait.... (for hours)

I have tried DOWNLOAD FILE from INTERNET via ASUS AII Suite ver 1.02.03 FILE and INSTALL via FLASHDRIVE
File is always corrupt and will not load...some redundancy error

I have tried CALLING THEM via their TECH SUPPORT @ U.S. 812-282-2787
This is where the frustration came in!

I have tried BUYING THE BIOS from ASUS E-STORE (estore.asus.com)
This is where I'm hung up... I can't connect to such a place as
I get this...

Dear ASUS Valued Customer –
We are currently performing routine maintenance on the site to better serve you. We apologize for any inconvenience and look forward to serving you in the future.

If any questions, comments, or feedback please email us at estore@asus.com.

Thank you!

(for the past 5 business days...)

I'm almost ready to give up and torch the machine.
:wtf:
 
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#18
Thanks, I really appreciate the help and the link, but I'll pass.
ASUSUpdate is an ASUS program. It's on your ASUS MB driver CD. If not, you can use the previous link or get it from ASUS' website. I'm not talking about the BIOS, I'm talking about the BIOS UPDATING PROGRAM. Get the actual BIOS from ASUS' website as well.
 
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#19
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#20
So I downloaded the BIOS and put it on a FAT formatted 2GB flashdrive.
No good, system says BIOS is corrupt.
Tried again and again and again.

:toast:
Are you certain the bios you are selecting is for your board? I know that sounds like a stupid question, but for example I have a P67 MIVE and on their website I could NOT install the newest bios to support IB... Turns out I needed the proper revision of the board (B3) to do so. I doubt thats it but.... what the hell.:toast:

Also, try a different browser. I know at EVGA, at least a while ago, I couldnt use Chrome...

maybye somone called Jesús instead of Asus
Dude, Jesus would fix it... come on. :slap: :laugh: :D
 
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#21
Ah...I see said the blind man.

ASUSUpdate is an ASUS program. It's on your ASUS MB driver CD. If not, you can use the previous link or get it from ASUS' website. I'm not talking about the BIOS, I'm talking about the BIOS UPDATING PROGRAM. Get the actual BIOS from ASUS' website as well.
Ah...I see said the blind man.
I'll give it a try then and let you know.
:toast:
 
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#22
Are you certain the bios you are selecting is for your board? I know that sounds like a stupid question, but for example I have a P67 MIVE and on their website I could NOT install the newest bios to support IB... Turns out I needed the proper revision of the board (B3) to do so. I doubt thats it but.... what the hell.:toast:

Also, try a different browser. I know at EVGA, at least a while ago, I couldnt use Chrome...

:D
Yes, I did get the right version for my board but thanks for the reminder. That didn't sound stupid at all, makes sense.
Thanks
 
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Storage Intel® Solid-State Drive 730 Series SSDSC2BP240G4R5 2.5" 240GB SATA 6Gb/s MLC
Display(s) SAMSUNG 24HD Model # 2494 Sync Master
Case CM HAF 922
Audio Device(s) onboard
Power Supply CORSAIR Gold AX850 Full Modular
Software Windows 10
#23
Last edited:

Kreij

Senior Monkey Moderator
Staff member
Joined
Feb 6, 2007
Messages
13,817 (3.48/day)
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Location
Cheeseland (Wisconsin, USA)
Processor Intel Core 2 Quad QX9650 Extreme @ 3.0 GHz
Motherboard Asus Rampage Formula
Cooling ZeroTherm Nirvana NV120 Premium
Memory 8GB (4 x 2GB) Corsair Dominator PC2-8500
Video Card(s) 2 x Sapphire Radeon HD6970
Storage 2 x Seagate Barracuda 320GB in RAID 0
Display(s) Dell 3007WFP 30" LCD (2560 x 1600)
Case Thermaltake Armor w/ 250mm Side Fan
Audio Device(s) SupremeFX 8ch Audio
Power Supply Thermaltake Toughpower 750W Modular
Software Win8 Pro x64 / Cat 12.10
#24
@ Raw, please use the edit function or the multi-quote function instead of triple posting. Thanks
 

STCNE

New Member
Joined
Sep 1, 2010
Messages
236 (0.09/day)
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41
Location
Connecticut USA
System Name Lycanthropy
Processor i5 2500K
Motherboard ECS p67-h2a2
Memory 8GB Muskin Radioactive Series
Video Card(s) MSI R7770
Case Lancool K62
Audio Device(s) Ultra-Fi Dac41, Vintage Sherwood amp, STAX SR-5 Headphones
Power Supply XFX 850W
Software Win 7 64-Bit(Tried Win8 and never going back)
Benchmark Scores Reboots in 35 seconds flat, with a standard HDD. I'm a bit of an OCD tweaker. Using less than 100GB
#25
Good luck with them. They may as well be using people from a 'mex ghetto'. Over a year ago I tried to get a replacement for my Maximus III board and the CS had the nerve to try and extort over $100 in 'repair fees' for something that was covered under warranty. I told them that I wasn't going to pay and they said that they had to repair the board anyway, but they'd be 'doing it by hand'. I got the board back with bent pins and a nearly ripped off socket cover.

I brought it up on their facebook as well as with the BBB, and I sent the board back and forth with them about 4 times over a year(they ignored my emails for months on end) so it wasn't just one person doing this. I put out a lot of notice and they scammed the BBB system to get rid of my bad rating(sent an email pretending like they were going to help, I replied politely and never heard back, the BBB is pretty much automated so there was never a check up on the situation)


Gigabyte pulls similar BS minus the whole extortion part. They kept sending me my broken board back insisting that it was a new board(that just so happened to have thermal paste splotches around the CPU bracket like the old one, it was my fault and not something that would affect the board) and when I called them out after sending the board back and forth a few times they said they couldn't send me a brand new board because they were out of boxes.