Is it NVMe SSD or the Controller not working. Need assistance!

The N · Jul 20, 2019

Hello,

I was playing Shadow of tomb Raider today and PC suddenly got rebooted. This repeated for 2 more times. I thought it is PSU, but surprisingly, my PCIe M.2 NVMe 256GB SSD drives making an issue. Now, the SSD is not recognizing in Disk Management, hence nothing in My Computer. I went into Device Manager for driver updation, but the NVMe Storage Controller displaying Yellow Exclamation Mark The screenshot of Device manager is attached and BIOS displaying message No SATA /PCIe NVMe controller is present is displaying in PCIe configuration options. Which urged me to test the SSD on other M.2 Slots. I pull out the GPU and tried it on other 2 slots, however, nothing changed.

My question is, is it really SSD or the controller that is making an issue? please let me know.

PC Specs:

Gigabyte Z370X Gaming 5
Intel Core i5 8600K 3.6 GHz (OC 4.5GHz)
Adata XPG D41 8GB*4 DDR4 3000 MHz CL16 RAM Kit
Sapphire RX 580 8GB GPU
Samsung 850 EVO 250GB SSD
Adata XPG SX8000 NVMe M.2 SSD (Subjected NVMe SSD)
SilverStone ST 650W Platinum PSU
Scythe Mugen 5 Rev. B CPU Cooler

FreedomEclipse · Jul 20, 2019

The only way we can be 100% sure is testing a working SSD in the same slot or testing that duff ssd in another pc

That way we rule out that its not just the board but the ssd or the other way round

agent_x007 · Jul 20, 2019

Looks like NVMe died on you there, otherwise it would work on other slot.
At least that's what "I/O adapter error occured" suggests to me (damaged controller, or memory chips).
Can you check SMART on drive ?

aQi · Jul 20, 2019

If the other SSD is running fine then the onboard controller is good. You have already changed the m2 slot. Its the nvme drive that is of fault.

The N · Jul 21, 2019

FreedomEclipse said:
The only way we can be 100% sure is testing a working SSD in the same slot or testing that duff ssd in another pc

That way we rule out that its not just the board but the ssd or the other way round

Well, I don't have another PC. Ask a friend and he'll be available on Monday, so only then I can check it.

agent_x007 said:
Looks like NVMe died on you there, otherwise it would work on other slot.
At least that's what "I/O adapter error occured" suggests to me (damaged controller, or memory chips).
Can you check SMART on drive ?

Can't. As the drive is not recognized anywhere on PC.

Aqeel Shahzad said:
If the other SSD is running fine then the onboard controller is good. You have already changed the m2 slot. Its the nvme drive that is of fault.

My board got 3x M.2 slots, but yes, it does not work on any of them. Most probably is the stick on fault. I hope not the motherboard.

There is another observation that when I plugged in the SSD and turn ON the PC, it takes about 131 seconds (above 2 minutes) to boot, while without it pretty normal i.e. 10 seconds. Not to mention the PC stuck long on motherboard logo.

Mussels · Jul 21, 2019

sounds like you managed to kill an NVME drive, pretty rare to see happen

TheMadDutchDude · Jul 21, 2019

Those ADATA drives seem to fail like that. It comes with no warning and they just die. You’re not the first, and definitely won’t be the last.

Solaris17 · Jul 21, 2019

I destroyed the stock plextor drive in my laptop after a few months, same kinda events here.

er557 · Jul 21, 2019

that is strange and kinda alarming

Zareek · Jul 21, 2019

Test the drive on your friend's rig to be sure, that should make the RMA process smoother.

The N · Jul 21, 2019

Zareek said:
Test the drive on your friend's rig to be sure, that should make the RMA process smoother.

I will test the drive on friend's PC just to confirm 100% that it is M2 drive and not the controller. Unfortunately, it does not carry any sort of warranty.

It's a great disappointment, I might be very unlucky, but this thing really pushing me back spending on these drives because by it's doom, I lost some data in it. Maybe it;s a lot better to get hands on Samsung one as they have better repute.

Flaky · Jul 21, 2019

The N said:
(...) that it is M2 drive and not the controller.

The drive controller and drive itself and integrated into one thing in case of NVMe, as each NVMe is a completely separate PCIe device. This is different from SATA.

Zareek · Jul 21, 2019

The N said:
I will test the drive on friend's PC just to confirm 100% that it is M2 drive and not the controller. Unfortunately, it does not carry any sort of warranty.

It's a great disappointment, I might be very unlucky, but this thing really pushing me back spending on these drives because by it's doom, I lost some data in it. Maybe it;s a lot better to get hands on Samsung one as they have better repute.

That is too bad... Pretty much if you want to sell a product in the US you need to offer some sort of a warranty. For SSDs that typically ranges from 3 to 5 years. Samsung drives are built to last in my experience and their performance is always extremely competitive. You will pay a price premium over the more generic brands like ADATA.

System Name	The N Machinima
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System Name	The N Machinima
Processor	Core i5 2500 (2nd Gen)
Motherboard	MSI P67A GD65 B3
Cooling	CM V6 GT
Memory	Corsair dominator 2x2GB 1600mhz
Video Card(s)	Gigabyte GTX 760 windforce 3x
Storage	Seagate 500GB/WD 500GB HDDs
Display(s)	Samsung 22 Inch 1080p
Case	CM 690 PLUS
Audio Device(s)	Onboard
Power Supply	Corsair GS 800
Software	Windows 7 x64
Benchmark Scores	http://i.imgur.com/0O79u7Z.jpg

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Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
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Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
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Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

Is it NVMe SSD or the Controller not working. Need assistance!

The N

FreedomEclipse

~Technological Technocrat~

agent_x007

aQi

The N

Mussels

Freshwater Moderator

TheMadDutchDude

Solaris17

Super Dainty Moderator

er557

Zareek

The N

Flaky

Zareek

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Storage	1x 500GB 980 Pro \| 1x 1TB 980 Pro \| 1x 8TB Corsair MP400
Display(s)	Odyssey OLED G9 G95SC
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Audio Device(s)	Moondrop S8's on Schiit Hel 2e
Power Supply	Bequiet! Power Pro 12 1500w
Mouse	Lamzu Atlantis mini (White)
Keyboard	Monsgeek M3 Lavender, Akko Crystal Blues
VR HMD	Quest 3
Software	Windows 11
Benchmark Scores	I dont have time for that.

System Name	future xeon II
Processor	DUAL SOCKET xeon e5 2686 v3 , 36c/72t, hacked all cores @3.5ghz, TDP limit hacked
Motherboard	asrock rack ep2c612 ws
Cooling	case fans,liquid corsair h100iv2 x2
Memory	96 gb ddr4 2133mhz gskill+corsair
Video Card(s)	2x 1080 sc acx3 SLI, @STOCK
Storage	Hp ex950 2tb nvme+ adata xpg sx8200 pro 1tb nvme+ sata ssd's+ spinners
Display(s)	philips 40" bdm4065uc 4k @60
Case	silverstone temjin tj07-b
Audio Device(s)	sb Z
Power Supply	corsair hx1200i
Mouse	corsair m95 16 buttons
Keyboard	microsoft internet keyboard pro
Software	windows 10 x64 1903 ,enterprise
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