Is my graphics card broken?

Pipps · Oct 27, 2011

UPDATE: Please see here.

I have a Sapphire HD 4830.

When I boot into XP all is initially fine and I am able to see the desktop.

However, when I click on the start bar and navigate a few steps, I receive an immediate white screen of death and a total irrecoverable lock-up.

I am confused about what this could mean and I would be grateful for any suggestions on the best course of action to test and repair the problem.

Does this sort of issue suggest that the graphics card is irretrievably broken?

Jetster · Oct 28, 2011

you need to take it and try it in another comp. If you cant do that try an reinstall windows or a Linux Live disk. Rule out heat, connections, software problems driver problems power supply

bigtye · Oct 29, 2011

As suggested above, you need to rule out a whole bunch of issues. If you cant get another pc to try your card in and see if it replicates the problem, can you put another card in your computer and see if that still gets the same issue.

Have you checked all the connections?

Has anything else changed in the system, new software/hardware install etc?

Does this happen every time you run xp?

What temps are on the card?

Memtest?

It is a matter of elminating possible things wrong, and never deny your pc the right to have more than one thing wrong with it!

lyndonguitar · Oct 29, 2011

Try it on another PC. if it doesnt work. then IT IS THE CARD.

If you cant do that. Try If you have onboard video.(built it video card). remove your video card and run from the onboard.

If it works. then it can be the video card is broken or the driver is all messed up
Reinstall all drivers. clean them out and reinstall. if it works the Its just the driver. If it doesnt then its probably the video card.

If you still cant do that or you dont have onboard video. Try a complete reinstall and reformat.
install proper drivers and if it works. Then good.

If it doesnt. It can be anything from the PSU, Board, Graphics card, and other parts. thats when you really need to try the video card in another PC or try your PC using another GPU.

Pipps · Oct 29, 2011

Thanks for all the great advice. Here's what's happened...

I got both PCs on the desk and benched them. The HD4830 is running fine in the new Gigabyte mobo, but refuses to cooperate with the higher spec Asus mobo.

However, my second new Gigabyte graphics card works fine in both mobos!

What could this mean?

Frick · Oct 29, 2011

What is the new card? Could it be the power supply perhaps?

Pipps · Oct 29, 2011

The first card is a Sapphire HD4830. It requires the special six pin power connect from the PSU.

The new card is an Gigabyte HD5450. It draws its power directly from the PCI slot on the mobo.

Does this info help?

Frick · Oct 29, 2011

Pipps said:
The first card is a Sapphire HD4830. It requires the special six pin power connect from the PSU.

The new card is an Gigabyte HD5450. It draws its power directly from the PCI slot on the mobo.

Does this info help?

What PSU is in the other computer you tested the card in? Because the HD4830 draws a lot more power than the HD5450.

Looks like it's the power supply.

Pipps · Oct 29, 2011

The power supply in the problematic PC setup is a Silverstone SST-ST30NF - a reported max 300 watts and passive!

In the successful setup, it's a Nexus Value 430 - 430 watts and with a noisy fan.

I am trying to get the HD4830 to work in a silent HTPC setup. What do you think?

Jetster · Oct 29, 2011

So are you overclocking it in the ASUS or is not work at stock

The 4830 is not the best HTPC card .. Pulls a lot of power

And does the silverstone have a 6 pin for PCI-e or are you using an adapter?

Pipps · Oct 29, 2011

Jetster said:
So are you overclocking it in the ASUS or is not work at stock

Well, err, only a 100% overclock... :eek:

But I needed this, in order to run GTA IV in high graphics. I am also overclocking the Intel E5300 CPU in that same HTPC setup by around 90% too. Worked beautifully with the Nexus 430 PSU for years.

Jetster said:
The 4830 is not the best HTPC card .. Pulls a lot of power

Noted. Thank you :cry:

Pipps · Oct 29, 2011

Jetster said:
And does the silverstone have a 6 pin for PCI-e or are you using an adapter?

The Silverstone passive PSU does have the proper 6-pin adapter.

Pipps · Oct 29, 2011

Is there a PSU which can handle similar graphics to the HD4830 but which draws less power?

Jetster · Oct 29, 2011

Pipps said:
Is there a PSU which can handle similar graphics to the HD4830 but which draws less power?

No

HD4830 Requirements

450 Watt or greater power supply with 75 Watt 6-pin PCI Express power connector recommended (550 Watt and two 6-pin connectors for ATI CrossFireX technology in dual mode)

You don't have an HTPC that's a gaming machine. Give it the power it craves

qubit · Oct 29, 2011

Pipps said:
The power supply in the problematic PC setup is a Silverstone SST-ST30NF - a reported max 300 watts and passive!

In the successful setup, it's a Nexus Value 430 - 430 watts and with a noisy fan.

I am trying to get the HD4830 to work in a silent HTPC setup. What do you think?

Yup, it's that 300W PSU alright. No one uses something so weak nowadays. While a decent brand, it's just not designed for the load you're putting on it. The fact it works with the 5450 is a good demonstration of the problem.

Fit a more powerful PSU, 500W minimum and you'll be fine.

xBruce88x · Oct 29, 2011

to make things even worse that PSU only has 18A for the 12v, def not enough if your overclocking AND want to run a 4830... I'll see if i can find you a psu with the same form factor...

btw is this your case?
Antec Sonata III 500 Black 0.8mm cold rolled steel...

If you can afford it, Silverstone makes a 500W model of what you have.

SILVERSTONE Nightjar ST50NF 500W ATX12V v2.3 / EPS...

Pipps · Oct 30, 2011

The Silverstone 500w passive retails at £150 in the UK - an exorbitant amount for a PSU!

It would seem to be the ideal solution though. Thank you.

qubit · Oct 30, 2011

Pipps said:
The Silverstone 500w passive retails at £150 in the UK - an exorbitant amount for a PSU!

It would seem to be the ideal solution though. Thank you.

That is indeed ridiculous and you shouldn't buy it at that price.

The Corsair HX850W PSU I have is excellent, delivers more power and costs somewhat less. While it has a fan, it's very quiet indeed. You don't have to get something as high end as that though and can go down in price with a lower power PSU. Also, my PSU is an older model now and better versions are available from Corsair and other companies. What you're after is a quality brand that has really high efficiency and is designed for quietness. The good news is that you don't have to break the bank to get this. Just check out reviews from reputable sites to help you decide what to get.

Pipps · Nov 10, 2011

I have decided to reduce the system's power consumption first.

I have bought an HD5670. It is marketed as a low-power GOU, and draws its supply directly from the PCI-E connection. It reportedly draws less than 75W at full load.

With an overclockeded Asus P5Q-E mobo and overclocked Intel E5200, is this likely to be within the abilities of a 300W Silverstone passive PSU to drive?

Jetster · Nov 10, 2011

Depends how much you overclock. Stock it will be fine

de.das.dude · Nov 10, 2011

could be that the card is overheating. looks like its overheating to me.

Completely Bonkers · Nov 10, 2011

+qubit recommendation

I would recommend a "silent" but NOT a "passive" PSU. A decent "silent" is really silent at the desktop and fans would only come on under intensive 3D gaming... which isnt a problem IMO... since the games have sound and noise.

But for desktop use and video is should still be silent.

"Passive" PSU are great for PCs that do NOT use 3D intensive applications/games. They struggle in 3D and get very hot, so hot that their temperatures cause heat radiation issues requiring you to fan the inside of the case which is against the whole point. Passive PSUs are suitable for 2D workstations only IMO.

TC-man · Nov 10, 2011

Hi,

Get yourself a Seasonic X-560 which is probably the best if you want a (semi-)passive cooled PSU; You can get it for a much lower price (around £112) than the mentioned Silverstone fanless PSU. The Seasonic however does have a fan, but at low load (under 20% load) it's shut off for silent operation (e.g. when watching a movie, using MS Office, email etc.), even when the fan is working it's really quiet, this PSU is probably more quiet than your HD4830's cooling fan. It's really better than the Silverstone Nightjar fanless PSUs, especially when you look at the price and efficiency.

Some reviews:
http://www.hardwaresecrets.com/article/Seasonic-X-Series-560-W-Power-Supply-Review/1118
http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=202
http://www.anandtech.com/show/4217/seasonic-xseries-560w/1

If you really want a true fanless PSU then the choice would be Seasonic's X-460FL, somewhat more expensive than the "semi-fanless" X-560. Techpowerup even reviewed it not long ago, it gets a 9.4 out of 10.

Pipps · Nov 15, 2011

TC Man, thank you for the great advice. However, things have taken a different turn.

Good news - the passive XFC HD5670 GPU runs happily with the passive Silverstone 330W. So no need for a pricey PSU upgrade.

If only it ran Fifa 12 smoothly on high graphics... it's so jerky.

Would a 10% GPU overclock and a decent CPU overclock help here?

Tatty_Two · Nov 15, 2011

Pipps said:
TC Man, thank you for the great advice. However, things have taken a different turn.

Good news - the passive XFC HD5670 GPU runs happily with the passive Silverstone 330W. So no need for a pricey PSU upgrade.

If only it ran Fifa 12 smoothly on high graphics... it's so jerky.

Would a 10% GPU overclock and a decent CPU overclock help here?

You are playing at fairly low res but yes of course, a 10% overclock on both will give you a couple of FPS but it won't be a substantial improvement which is why i think some have suggested you upgrade the PSU, at least that way you have headroom, a commodity you are short of currently. You could just go for an Antec 430W "Green" Earthwatts Bronze 80+ certified unit which would help, they are about 50 quid from E Buyer.

System Name	Silent Performance
Processor	Intel Dual Core E5300 2.6Ghz
Motherboard	Asus PQ5-E
Cooling	Thermalright HR-01 + HR-03 plus two Scythe 120mms
Memory	4GB DDR2 667
Video Card(s)	Radeon HD4830
Storage	2 x 500GB (WD)
Display(s)	Samsung SM923NW 19"
Case	Antec Sonata III
Power Supply	Nexus Value 430W
Software	XP SP3 / Ubuntu

System Name	Juliette // HTPC
Processor	Intel i7 9700K // AMD Ryzen 5 5600G
Motherboard	ASUS Prime Z390X-A // ASRock B550 ITX-AC
Cooling	Noctua NH-U12 Black // Stock
Memory	Corsair DDR4 3600 32gb //G.SKILL Trident Z Royal Series 16GB (2 x 8GB) 3600
Video Card(s)	ASUS RTX4070 OC// GTX 1650
Storage	Samsung 970 EVO NVMe 1Tb, Intel 665p Series M.2 2280 1TB // Samsung 1Tb SSD
Display(s)	ASUS VP348QGL 34" Quad HD 3440 x 1440 // 55" LG 4K SK8000 Series
Case	Seasonic SYNCRO Q7// Silverstone Granada GD05
Audio Device(s)	Focusrite Scarlett 4i4 // HDMI to Samsung HW-R650 sound bar
Power Supply	Seasonic SYNCRO 750 W // CORSAIR Vengeance 650M
Mouse	Cooler Master MM710 53G
Keyboard	Logitech 920-009300 G512 SE
Software	Windows 10 Pro // Windows 10 Pro

System Name	ibuiltit
Processor	E8500 stock for now
Motherboard	Gigabyte EP45 DS4
Cooling	CPU- Xigmatek Red Scorpion, 1x23cm fan, 3x12cm fan
Memory	4gb Corsair Dominator 8500
Video Card(s)	Asus 5850 1gb
Storage	Samsung 750gb F1, 500bg F1 for backup
Display(s)	Samsung 226BW
Case	Thermaltake Armour+
Audio Device(s)	on board
Power Supply	Corsair 750 TX
Software	xp 32 bit SP3, Win 7 64 bit

System Name	X6 \| Lyndon-ROG
Processor	Intel Core i7-8700k \| Intel Core i7 6700HQ
Motherboard	Gigabyte Z370 Aorus Gaming 5 \| Asus ROG-GL552VX
Cooling	Deepcool Captain 240EX
Memory	16GB Corsair Vengeance LED \| 8 GB
Video Card(s)	NVIDIA GTX 1080 8 GB GDDR5X \| NVIDIA GeForce GTX 950M 4GB
Storage	SSDs: 500GB, HDDs: 2TB, 2TB, 3TB \| SSD: 250GB, HDD: 1TB
Display(s)	Samsung 49" CHG90 3840x1080@144Hz, Panasonic 32" HDTV, \| 15.6"1080p
Case	Cougar Panzer Max
Audio Device(s)	HyperX Cloud II \| Corsair Gaming H1500 7.1 \| ROCCAT Kave 5.1 \| Edifier M3200
Power Supply	EVGA 750GQ
Mouse	Logitech G403 \| Razer Deathadder Chroma \| Logitech G302 \| Mad Catz Cyborg R.A.T. 5
Keyboard	Corsair Vengeance K70 Cherry MX Red
Software	Windows 10

System Name	Silent Performance
Processor	Intel Dual Core E5300 2.6Ghz
Motherboard	Asus PQ5-E
Cooling	Thermalright HR-01 + HR-03 plus two Scythe 120mms
Memory	4GB DDR2 667
Video Card(s)	Radeon HD4830
Storage	2 x 500GB (WD)
Display(s)	Samsung SM923NW 19"
Case	Antec Sonata III
Power Supply	Nexus Value 430W
Software	XP SP3 / Ubuntu

Is my graphics card broken?

Pipps

Jetster

bigtye

New Member

lyndonguitar

I play games

Pipps

Frick

Fishfaced Nincompoop

Pipps

Frick

Fishfaced Nincompoop

Pipps

Jetster

Pipps

Pipps

Pipps

Jetster

qubit

Overclocked quantum bit

xBruce88x

Pipps

qubit

Overclocked quantum bit

Pipps

Jetster

de.das.dude

Pro Indian Modder

Completely Bonkers

New Member

TC-man

Pipps

Tatty_Two

Gone Fishing

System Name	Black MC in Tokyo
Processor	Ryzen 5 5600
Motherboard	Asrock B450M-HDV
Cooling	Be Quiet! Pure Rock 2
Memory	2 x 16GB Kingston Fury 3400mhz
Video Card(s)	XFX 6950XT Speedster MERC 319
Storage	Kingston A400 240GB \| WD Black SN750 2TB \|WD Blue 1TB x 2 \| Toshiba P300 2TB \| Seagate Expansion 8TB
Display(s)	Samsung U32J590U 4K + BenQ GL2450HT 1080p
Case	Fractal Design Define R4
Audio Device(s)	Line6 UX1 + some headphones, Nektar SE61 keyboard
Power Supply	Corsair RM850x v3
Mouse	Logitech G602
Keyboard	Cherry MX Board 1.0 TKL Brown
VR HMD	Acer Mixed Reality Headset
Software	Windows 10 Pro
Benchmark Scores	Rimworld 4K ready!

System Name	Quantumville™
Processor	Intel Core i7-2700K @ 4GHz
Motherboard	Asus P8Z68-V PRO/GEN3
Cooling	Noctua NH-D14
Memory	16GB (2 x 8GB Corsair Vengeance Black DDR3 PC3-12800 C9 1600MHz)
Video Card(s)	MSI RTX 2080 SUPER Gaming X Trio
Storage	Samsung 850 Pro 256GB \| WD Black 4TB \| WD Blue 6TB
Display(s)	ASUS ROG Strix XG27UQR (4K, 144Hz, G-SYNC compatible) \| Asus MG28UQ (4K, 60Hz, FreeSync compatible)
Case	Cooler Master HAF 922
Audio Device(s)	Creative Sound Blaster X-Fi Fatal1ty PCIe
Power Supply	Corsair AX1600i
Mouse	Microsoft Intellimouse Pro - Black Shadow
Keyboard	Yes
Software	Windows 10 Pro 64-bit

System Name	Old Gateway / Steam Deck OLED LE
Processor	i5 4440 3.1ghz / Jupiter 4c 8t
Motherboard	Gateway / Valve
Cooling	Eh it doesn't thermal throttle
Memory	2x 8GB JEDEC 1600mhz DDR3 / 16gb DDR5 6400
Video Card(s)	RX 560D 4GB / Navi II 8CU
Storage	240gb 2.5 SSD / 1TB nvme
Display(s)	Dell @ 1280*1024 75hz / 800p OLED
Case	Gateway / Valve LE
Audio Device(s)	Gateway Diamond Audio EMC2.0-USB 5375U ($15 a long ass time ago), Valve
Power Supply	380w oem / 65w valve USB-C
Mouse	Purple Walmart special, 1600dpi. Black desk mat
Keyboard	SteelSeries Apex 100 / virtual
VR HMD	Lmao
Software	Windows 10 / Steam OS
Benchmark Scores	It can run Crysis (Original), Doom 2016, and Halo MCC. SD LE 45fps

System Name	Monke \| Work Thinkpad\| Old Monke
Processor	Ryzen 5600X \| Ryzen 5500U \| FX8320
Motherboard	ASRock B550 Extreme4 \| ? \| Asrock 990FX Extreme 4
Cooling	240mm Rad \| Not needed \| hyper 212 EVO
Memory	2x16GB DDR4 3600 Corsair RGB \| 16 GB DDR4 3600 \| 16GB DDR3 1600
Video Card(s)	Sapphire Pulse RX6700XT 12GB \| Vega 8 \| Sapphire Pulse RX580 8GB
Storage	Samsung 980 nvme (Primary) \| some samsung SSD
Display(s)	Dell 2723DS \| Some 14" 1080p 98%sRGB IPS \| Dell 2240L
Case	Ant Esports Tempered case \| Thinkpad \| Antec
Audio Device(s)	Logitech Z333 \| Jabra corpo stuff
Power Supply	Corsair RM750e \| not needed \| Corsair GS 600
Mouse	Logitech G400 \| nipple
Keyboard	Logitech G213 \| stock kb is awesome \| Logitech K230
VR HMD	;_;
Software	Windows 10 Professional x3
Benchmark Scores	There are no marks on my bench

Processor	Mysterious Engineering Prototype
Motherboard	Intel 865
Cooling	Custom block made in workshop
Memory	Corsair XMS 2GB
Video Card(s)	FireGL X3-256
Display(s)	1600x1200 SyncMaster x 2 = 3200x1200
Software	Windows 2003

Processor	Core i5 4690K @ 3.5 GHz \\ C2Q Q6600 @ 3.4 GHz
Motherboard	Gigabyte GA-Z97X-Gaming 3 SLI \\ Asus P5K Deluxe
Cooling	Thermaltake Water 3.0 Performer \\ Xigmatek Dark Knight
Memory	Crucial Ballistix Sport 2x 4GB \\ Corsair XMS2 2x 2 GB
Video Card(s)	GIGABYTE GTX 970 G1 Gaming v1.1 (Hynix) \\ Sapphire HD 6850
Storage	Kingston SV200, 3 TB Seagate 7200.14 \\ 2x 320 GB WD Blue
Display(s)	LG 24MP56HQ
Case	Corsair Carbide 200R Windowed \\ CM 690
Audio Device(s)	Realtek ALC1150 \\ Audigy 2 ZS
Power Supply	Adata HM850 \\ Corsair HX520
Mouse	Logitech G602, SteelSeries Sensei Raw Frostblue, Corsair M65
Keyboard	Logitech Media Keyboard Elite
Software	Windows 10 Pro x64 \\ Windows 7 Ultimate x64

Processor	Rocket Lake Core i5 11600K @ 5 Ghz with PL tweaks
Motherboard	MSI MAG Z490 TOMAHAWK
Cooling	Thermalright Peerless Assassin 120SE + 4 Phanteks 140mm case fans
Memory	32GB (4 x 8GB SR) Patriot Viper Steel 4133Mhz DDR4 @ 3600Mhz CL14@1.45v Gear 1
Video Card(s)	Asus Dual RTX 4070 OC
Storage	WD Blue SN550 1TB M.2 NVME//Crucial MX500 500GB SSD (OS)
Display(s)	AOC Q2781PQ 27 inch Ultra Slim 2560 x 1440 IPS
Case	Phanteks Enthoo Pro M Windowed - Gunmetal
Audio Device(s)	Onboard Realtek ALC1200/SPDIF to Sony AVR @ 5.1
Power Supply	Seasonic CORE GM650w Gold Semi modular
Mouse	Coolermaster Storm Octane wired
Keyboard	Element Gaming Carbon Mk2 Tournament Mech
Software	Win 10 Home x64