Haha believe me I've been a royal pain in there ass. They just billed me $15 for my bill and said they are done the 1st of the 2 part upgrade. I have all the emails and even gave them my speed test.net password to log in and see the results and times the issue is going on.
I've covered my ass and they know it. The company is a Co-op and I do own a small part of the company and threatened to pull all my Equity out and never come back.... that got there attention. From what they claim after the upgrade there will be more then enough Bandwidth to supply the city im in to never cause any further issues.
They have ran fiber optics through every part of town and they seem to be more interested in hooking up the new developments around town as we are growing like mad with south Americans migrating up here to work in a hog plant. They offer 300MB speeds but not in my area, the line is on the pole but it just needs to be connected to the house
Common Westman get your shit together already