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Issues with Ethernet on Asus ROG Maximus XI Hero Wifi

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Motherboard ASUS Maximus XI Hero (Wi-Fi)
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TPU Community, I need your help. I'm currently experiencing an issue on my PC that has an Asus ROG Maximus XI Hero Wifi at it's core. So for a few days now, I've been having a problem where at random intervals, I will lose ethernet connectivity for a few seconds, and then the machine seems to sort itself out. I've had a look in the event log in Windows and am seeing a number of alerts displaying the following message:

"The description for Event ID 27 from source e1dexpress cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Intel(R) Ethernet Connection (7) I219-V

The message resource is present but the message was not found in the message table"

Now, I've uninstalled the NIC from Windows and re-installed it using the latest available drivers on Asus' website, but the issue still appears to be occurring. I've also run a sfc /scannow a couple of times, a dism /restore health and a chkdsk /f /r, but no joy. It's so weird that this problem has just come out of nowhere as I've made no changes to my system, it's just been ticking along since I built it back in Christmas with no issues until this. I was wondering if anyone has any advice/suggestions for me?
 
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Benchmark Scores Faster than yours... I'd bet on it. :)
Sure... disable it and get an pcie NIC. If that solves the problem, you know the onboard nic is dead....then RMA the board.
 

newtekie1

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Had a similar thing happening to the onboard intel nic on my x79 board. Not much you can do other than trying to eliminate software being the issue.
 
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Before spending money on new hardware, swap Ethernet cables. Those are cheap, low tech, very fragile, but critical network devices. Factory made cables rarely see any quality assurance testing before leaving the factory (that's why I always make and test my own). And they are often easily damaged if yanked or tripped over.

Try a different port on your router too.

Any other computers there? If so, try connecting it to the same router Ethernet port using the same cable. If it's connection remains stable, then since the motherboard is less than 1 year old, RMA it.

Have you tried connecting with the board's wifi adapter?
 
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Benchmark Scores Are in the benchmark section
Hi,
Reports of asus z490 XII formula issues too with Intel NIC
I haven't noticed it on apex though.
 
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Have seen this numerous times with Asus boards .... what I do is ... If you are using ethernet, disable Wifi ... if you are using Wifi, disable ethernet
 
Joined
Jul 28, 2016
Messages
156 (0.06/day)
Location
Sydney, Australia
System Name Main Gaming Rig
Processor Intel Core i7 9700K @ 5.0Ghz
Motherboard ASUS Maximus XI Hero (Wi-Fi)
Cooling NZXT Kraken X52 Rev2 in Pull Config & 3 Fractal Design Dynamic X2 GP-14 fans
Memory 2 x Corsair Vengeance RGB CMW32GX4M2C3200C16 32GB (2x16GB) DDR4
Video Card(s) Asus Strix GTX 1080Ti ROG-STRIX-GTX1080TI-O11G-GAMING
Storage 2 x 1TB Samsung 970 Evo Plus nVme SSD's & Seagate Barracuda 2TB ST2000DM001
Display(s) Asus ROG PG279Q 27" 16:9 2560x1440 144/165Hz & Asus PB278Q 27” 16:9 2560x1440
Case Fractal Design Define R6 Tempered Glass USB-C
Audio Device(s) Onboard
Power Supply SeaSonic PRIME Ultra Titanium 1000 W 80+ Titanium
Mouse Razer DeathAdder Chroma
Keyboard Razer Blackwidow Chroma v2
Software Windows 10 Pro 64 Bit

Try the latest drivers from Intel's website. The ones on the ASUS site are old.
lol yeah, that should have been the first thing I should have checked for. I was trying to do this after a night of drinking a bit and wasn't thinking the clearest, I just panicked haha. I've whacked on the newest drivers and will see how it goes.
 
Joined
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Messages
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Location
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System Name Ghetto Rigs z490|x99|Acer 17 Nitro 7840hs/ 5600c40-2x16/ 4060/ 1tb acer stock m.2/ 4tb sn850x
Processor 10900k w/Optimus Foundation | 5930k w/Black Noctua D15
Motherboard z490 Maximus XII Apex | x99 Sabertooth
Cooling oCool D5 res-combo/280 GTX/ Optimus Foundation/ gpu water block | Blk D15
Memory Trident-Z Royal 4000c16 2x16gb | Trident-Z 3200c14 4x8gb
Video Card(s) Titan Xp-water | evga 980ti gaming-w/ air
Storage 970evo+500gb & sn850x 4tb | 860 pro 256gb | Acer m.2 1tb/ sn850x 4tb| Many2.5" sata's ssd 3.5hdd's
Display(s) 1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
Case D450 | Cherry Entertainment center on Test bench
Audio Device(s) Built in Realtek x2 with 2-Insignia 2.0 sound bars & 1-LG sound bar
Power Supply EVGA 1000P2 with APC AX1500 | 850P2 with CyberPower-GX1325U
Mouse Redragon 901 Perdition x3
Keyboard G710+x3
Software Win-7 pro x3 and win-10 & 11pro x3
Benchmark Scores Are in the benchmark section
Arent those different NICs... one is 2.5 GbE, the other GbE
Hi,
One is Intel
I had the board briefly and switched to apex.
 
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Benchmark Scores Faster than yours... I'd bet on it. :)
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