- Joined
- Aug 26, 2012
- Messages
- 378 (0.09/day)
System Name | Project Evolv mATX V2 |
---|---|
Processor | 5800X3D |
Motherboard | ASRock B550M Steel Legend |
Cooling | AK400 Zero Dark Plus |
Memory | 32gb (4x8) G.SKILL 3200 C14 / 1T running at 3400 |
Video Card(s) | Sapphire 6800XT Nitro |
Storage | Samsung 980 pro NVMe 2TB |
Display(s) | Dual Samsung 27" G50A's |
Case | Phanteks Enthoo Evolv mATX in Silver |
Audio Device(s) | To many to list - generally a modified E-MU 0404 combined with a Project Ember for my desktop use |
Power Supply | Seasonic Prime Titanium 750W |
Software | Win 11 |
XFX has a love hate relationship it seems with many, mainly from silent revisions of cards. They have even ticked me off royally from this... However I cannot question their customer service! My current card, an R7970 Ghz edition has been working flawless. However over the last few days, one of the fans developed a low RPM grinding noise that is really annoying.
Long story short, logged into the XFX site as I have registered all of my cards from them. Filled out a ticket describing the problem and asked if I could do an advanced RMA for just a fan and I would replace it.
Within 3 minutes, I kid you not, I had a response telling me that they are shipping an entire heatsink assembly with fans and apologized for the issue. They then said that if I was not comphy doing the install, to send mine in and they would fix it right up. I live eat and sleep hardware so replacement is not an issue for me. Anyways THANKS XFX! Now that was some pretty awesome support!!
Perfect time to change the TIM when changing out the heatsink-fan assemblies so while a fail, it is a win at the same time
Long story short, logged into the XFX site as I have registered all of my cards from them. Filled out a ticket describing the problem and asked if I could do an advanced RMA for just a fan and I would replace it.
Within 3 minutes, I kid you not, I had a response telling me that they are shipping an entire heatsink assembly with fans and apologized for the issue. They then said that if I was not comphy doing the install, to send mine in and they would fix it right up. I live eat and sleep hardware so replacement is not an issue for me. Anyways THANKS XFX! Now that was some pretty awesome support!!
Perfect time to change the TIM when changing out the heatsink-fan assemblies so while a fail, it is a win at the same time