Kernel Power error on certain games.

[DrManhattan]

Shortly after receving my PC I was having constant issues of it shutting down mid game. When it shuts down I will have to turn off the PSU and turn it back on before I could start up the PC, and sometimes when it boots back up I'll have lost a DP port from the GPU. I contacted the company i purchased it from and sent it back to get tested, where they found no issues with it. Below is the component list for my PC:

Ryzen 7 7800X3D

Seasonic G12 850W 80+ Gold

Gigabyte B650 Aorus Elite AX AM5

Deepcool LS720 Liquid 360mm

Trident Z5 Neo RGB DDR5 32GB 6000MHZ

Kingston Fury Renegade 2TB M.2 PCIe 4.0 7300mb/s

Gigabyte Radeon RX 7900 XTX

Windows 11

I don't have any dmp files in the minidump, but I do have DMP files under LiveKernelReports. There are two different folders; AMD_WATCHDOG and WATCHDOG. I know nothing about DMP files or any of this stuff specifically, so if somebody can help me figure out whats going on so I can fix this I would be very greatful. Thank you!

 

[Solaris17]

AMD_WATCHDOG is the primary culprit here. It is triggered which is then triggering a general kernel fault it looks like. Since this is a full AMD system it’s going to be harder to diag.

However issues like this are generally going to stem from drivers that can poke the kernel (IE anything with hardware access)

it should go without saying you should disable any OCs etc, but after that it’s going to be clean installing chipset drivers and GPU drivers. I would also look at your mobo support page to see if there are any firmware updates bios or otherwise and finally any AMD drivers listed on that support page you can go look up on AMDs actual site since they are generally always out dated on the OEMs site.

 

[DrManhattan]

AMD_WATCHDOG is the primary culprit here. It is triggered which is then triggering a general kernel fault it looks like. Since this is a full AMD system it’s going to be harder to diag.

However issues like this are generally going to stem from drivers that can poke the kernel (IE anything with hardware access)

it should go without saying you should disable any OCs etc, but after that it’s going to be clean installing chipset drivers and GPU drivers. I would also look at your mobo support page to see if there are any firmware updates bios or otherwise and finally any AMD drivers listed on that support page you can go look up on AMDs actual site since they are generally always out dated on the OEMs site.

Thank you for the reply. Whenever I get on I make sure OCs aren't enabled and that Adrenaline is in default mode. Also, I did update the drivers to the newest 24.8.1 but then the company I bought the PC from said not to do this, so I removed drivers and reinstalled the previous ones. I've also ran stress tests using OCBASE/OCCT. I can check my mobo later to see if there are updates for it, but idk anything about updating things in the bios unfortunately.

 

[Solaris17]

I mean unless they made the PCB themselves and this is a laptop I would absolutely not listen to that advice.

but then the company I bought the PC from said not to do this

 

[eidairaman1]

It was sent to you in a non working condition? Id send it back

 

[DrManhattan]

It was sent to you in a non working condition? Id send it back

I did send it back, and they tested it and said they didn't find any issues with it outside of corrupted files on a game. But unless it's a hardware issue they won't do anything else about it. I can reinstall the newest update but it was having the same issue with that update as well.

 

[QuietBob]

Does the shutdown happen in every game? Try playing with a 60 fps cap in lowest detail (for minimum GPU load) to see if the issue persists.

Did the shop even try to replicate the problem with a particular title?

 

[wNotyarD]

As you said your 7900XTX presents some issues when there's a shutdown, have you verified if its power connectors are well seated? And how are its PCIE power cables to the PSU? One cable for each connector or a daisy-chained cable is in use?

 

[RJARRRPCGP]

Shortly after receving my PC I was having constant issues of it shutting down mid game.

That error is because Windows wasn't shut down properly. And if it literally powers off, check the CPU cooling!

 

[ShrimpBrime]

Shortly after receving my PC I was having constant issues of it shutting down mid game. When it shuts down I will have to turn off the PSU and turn it back on before I could start up the PC, and sometimes when it boots back up I'll have lost a DP port from the GPU.

I don't have any dmp files in the minidump, but I do have DMP files under LiveKernelReports. There are two different folders; AMD_WATCHDOG and WATCHDOG.

I'd try and put the GPU into one of the lower slots and test it. Could be slot power issue. May not be the best solution, but at least some form of testing approached I think would be helpful.

Maybe inspect the PCI-E cables, makes sure they are plugged in. If the PSU is modular, try a different PCI-E port on the PSU.

And if you have any settings altered in the bios, perhaps try setting all defaults and testing and if it goes good, turn DOCP/XMP back on.

just ideas, hope you get it sorted!

 

[DrManhattan]

Does the shutdown happen in every game? Try playing with a 60 fps cap in lowest detail (for minimum GPU load) to see if the issue persists.

Did the shop even try to replicate the problem with a particular title?

It doesn't happen in every game. Right now I can run apex at the highest settings for hours with no issues, but I can't make it through a single match of deadlock.

As you said your 7900XTX presents some issues when there's a shutdown, have you verified if its power connectors are well seated? And how are its PCIE power cables to the PSU? One cable for each connector or a daisy-chained cable is in use?

I haven't checked any of the connections but I can. I'll just have to figure out where I'm look and what to look for.

 

[wNotyarD]

I haven't checked any of the connections but I can. I'll just have to figure out where I'm look and what to look for.

Assuming your card isn't the Aorus Elite model, check what cables are connected in the two red marked sockets. Irrelevant of your Seasonic G12 being a GC or a GM model, it should have enough PCIE 8-pin plugs/cables for you to be able to not use a pigtailed cable (a cable with two connectors).

 

[DAPUNISHER]

Deadlock is still not nearly ready for primetime. It being unstable would not be surprising in the least. What other games expose the issue?

 

[DrManhattan]

Assuming your card isn't the Aorus Elite model, check what cables are connected in the two red marked sockets. Irrelevant of your Seasonic G12 being a GC or a GM model, it should have enough PCIE 8-pin plugs/cables for you to be able to not use a pigtailed cable (a cable with two connectors).
View attachment 362168

This is what it looks like.

 

[DrManhattan]

Deadlock is still not nearly ready for primetime. It being unstable would not be surprising in the least. What other games expose the issue?

Prior to me sending it back, I was having issues with apex legends, elden ring, armored core 6. I've ran armored core and apex with no problems, but deadlock is the newest one giving me issues. I was having issues with black myth wukong but it wasn't the same issue. The game would freeze and shut down during the intro scene, which was a common problem.

 

[wNotyarD]

This is what it looks like.

Hmm... doesn't look like a pigtailed cable and as far as I know those leds are there to light up in case of a connection failure. Thank you for verifying it, though.

 

[Princess Garnet]

I don't have any dmp files in the minidump, but I do have DMP files under LiveKernelReports. There are two different folders; AMD_WATCHDOG and WATCHDOG. I know nothing about DMP files or any of this stuff specifically, so if somebody can help me figure out whats going on so I can fix this I would be very greatful. Thank you!

If you're willing, get WinDbg and analyze these files? Alternatively, you could upload them somewhere and link to them so someone else can look at them.

 

[DrManhattan]

Dropbox

www.dropbox.com

This should be the link to drop box for the DMP files.

 

[eidairaman1]

I did send it back, and they tested it and said they didn't find any issues with it outside of corrupted files on a game. But unless it's a hardware issue they won't do anything else about it. I can reinstall the newest update but it was having the same issue with that update as well.

Have your domicile checked, then return it

 

[Mister300]

This is what it looks like.

I did every swap of HW possible and software uninstalls it came down to the Cablemod custom PCI-E 6 pin cable breaking contact upon thermal expansion, when I used the supplied EVGA cable it solved the random boot and shutdown issues. Find another cable and try it. I do custom PC builds for a living. The reboots and issues were totally random even occurred when making a new boot SSD or when gaming. See my pic the white cables to the GPU were the issue.

Mine would as crash in BIOS or idle desktop, I figured it out after seeing a customer touch his six pin PCI cable and it caused his build to reboot also. Cable mod are nice aesthetically but are flimsy in their lightweight design. The ATX pins wobble inside the Cablemod male connector resulting in a broken connection which will cause the GPU to lose power and reboot the PC. Have not had a 41 error or power reboot error in 2 yrs since replacing .

 

[DrManhattan]

I did every swap of HW possible and software uninstalls it came down to the Cablemod custom PCI-E 6 pin cable breaking contact upon thermal expansion, when I used the supplied EVGA cable it solved the random boot and shutdown issues. Find another cable and try it. I do custom PC builds for a living. The reboots and issues were totally random even occurred when making a new boot SSD or when gaming. See my pic the white cables to the GPU were the issue.

Mine would as crash in BIOS or idle desktop, I figured it out after seeing a customer touch his six pin PCI cable and it caused his build to reboot also. Cable mod are nice aesthetically but are flimsy in their lightweight design. The ATX pins wobble inside the Cablemod male connector resulting in a broken connection which will cause the GPU to lose power and reboot the PC. Have not had a 41 error or power reboot error in 2 yrs since replacing .

But mine never shuts down when idle, only on certain games. And I can leave it on for prolonged periods of time or even on sleep then hop on and run apex for 3-4 hours with no problems.

 

[Mister300]

Mine was also very random swapping cables is the first troubleshooting tip I recommend. Make sure to check with PSU maker before swapping set some cables are diff in their pin assignments. Mine would go weeks then start the kernel 41 error /reboot stuff.

 

[wNotyarD]

Mine was also very random swapping cables is the first troubleshooting tip I recommend. Make sure to check with PSU maker before swapping set some cables are diff in their pin assignments. Mine would go weeks then start the kernel 41 error /reboot stuff.

His Seasonic at best is semi-modular (G12 GM), at worst it's fixed (G12 GC). I don't think there's much to swap here.

 

[DrManhattan]

I just had an update for my bios. I was able to run a full match on deadlock with no issues, so I'll see if that is what makes the difference.

 

[DAPUNISHER]

I don't know what S.I. you bought that PC from, but it'd be my last biz with them. Not updating your bios when you sent it back is both lazy and bad support.