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L4D1/2 issues, possibly steam

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#1
Over the last few weeks my girlfriend and I have been trying to play l4d1/2 together online (we're doing the long distance thing have been for last 2 years of university), anyway she's been having issues with the games, intermittently it freezes and the screen sort of shakes and then she will lose connection.

I'm having trouble diagnosing the problem I think it has something to do with her network/network speed, but i am unsure. She's playing it on a lappy, a dell studio 15, with a p8400 @ 2.26ghz with a ati mobility 3450, not an optimal gaming machine I know but its been getting the job done until lately. Tried knocking back the settings, I was thinking maybe a video driver update? (I don't believe it has been updated since the initial purchase) but she loses connection so that doesn't appear to be the problem. She's had the game since last Christmas but has just started having problems as of late. Any help would be greatly appreciated
 

sneekypeet

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#2
is she wired or wireless?
 
Joined
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Location
Canada
System Name The (Modified) Futureshop Deal/The Machine
Processor Q6600 @ 2.4 (stock, see mobo)/ I5 3570k @ 4.3
Motherboard Generic Foxconn/ Asus P8z77-v lk
Cooling stock/ Antec Kuhler 620
Memory 4Gb@800/ 16gb Mushkin Enhanced Blackline Frostbyte@1600
Video Card(s) Sapphire 4850/ Gigabyte 7950
Storage Hitachi 500GB, WD Blue 500gb/ Kingston Hyperx 3K 120gb, WD green 2tb
Display(s) Acer 24" 1920x1080/ Benq VA 24" 1920x1080 and HP 24" 1920x1200
Case Acer/ Antec 302
Audio Device(s) On Board for both
Power Supply 500w OCZ Modxstream-pro/ Antec Truepower new 750w
Software W7 Home Premium 64bit for both
#3
wired connection
 
Joined
Jan 2, 2009
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Location
Canada
System Name The (Modified) Futureshop Deal/The Machine
Processor Q6600 @ 2.4 (stock, see mobo)/ I5 3570k @ 4.3
Motherboard Generic Foxconn/ Asus P8z77-v lk
Cooling stock/ Antec Kuhler 620
Memory 4Gb@800/ 16gb Mushkin Enhanced Blackline Frostbyte@1600
Video Card(s) Sapphire 4850/ Gigabyte 7950
Storage Hitachi 500GB, WD Blue 500gb/ Kingston Hyperx 3K 120gb, WD green 2tb
Display(s) Acer 24" 1920x1080/ Benq VA 24" 1920x1080 and HP 24" 1920x1200
Case Acer/ Antec 302
Audio Device(s) On Board for both
Power Supply 500w OCZ Modxstream-pro/ Antec Truepower new 750w
Software W7 Home Premium 64bit for both
#4
bump ?
 

Bo$$

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#5
dunno, my ion netbook never has problems, update, check steam cache files, update ethernet drivers
 
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#6
It could only be either Steam is playing up or something is wrong with her network connection, but if the problem is becoming too frequent then it is probably her internet connection I would imagine.

Don't be alarmed when the screen in the game starts shaking and suddenly blacking out only to find the game has been disconnected and everyone is back in the lobby as that is what happens when you are disconnected in the middle of the game.