Laptop case splitting open in front

ironcladmerc · Sep 19, 2021

I have an XPG Xenia 15 laptop, it's about a year old, and today I just noticed it is splitting open at the front of the laptop. It won't go back down either. I don't know when this started happening, it could have been like that for a while, not sure, I just noticed it now.

What should I do ? I tried contacting ADATA support, but they are not reachable, and I can't even create an account with their website because the confirmation email never comes through.

Any idea what could be the issue? Is it just something that happens with the case after a while?

I've attached a picture of it.

Ferd · Sep 19, 2021

Time for a new battery

MIRTAZAPINE · Sep 19, 2021

Battery is bloating maybe. Might be good to disconnect it or bring it to service center.

silentbogo · Sep 19, 2021

+1 on checking the battery. Could be quite dangerous. Either take it apart and disconnect the battery if it's buldging, or take it to a nearest workshop for a replacement.
We've had quite a few similar issues with Dell E5550 laptops at work. One of them even popped while in-use in a car. Thankfully no smoke or fire - just a blown seal on one of the cells.

Bill_Bright · Sep 19, 2021

ironcladmerc said:
it's about a year old

You need to be precise here. Is it more than a year and out of warranty? Or less than a year and still under warranty?

If less than a year, DO NOT TAKE IT APART!

DeathtoGnomes · Sep 19, 2021

New, it has a 2 year limited warranty. Get it replaced.

Used, well... :shadedshu:

Deleted member 24505 · Sep 19, 2021

That's some serious bloat on that battery, i would stop using it straight away. If it bursts it will ruin the expensive laptop.

ironcladmerc · Sep 19, 2021

silentbogo said:
+1 on checking the battery. Could be quite dangerous. Either take it apart and disconnect the battery if it's buldging, or take it to a nearest workshop for a replacement.
We've had quite a few similar issues with Dell E5550 laptops at work. One of them even popped while in-use in a car. Thankfully no smoke or fire - just a blown seal on one of the cells.

I tried to open it up. Unfortunately 2 of the 10 screws you need to remove will not budge and now are probably stripped due to the extreme effort required to attempt to remove them. I have shut it down. I guess I need to find a repair shop somewhere. One already turned down my request saying "we don't have the parts".

It's still under warranty but I can't get warranty support for it anyway because ADATA is not contactable. Their website requires me to create an account, and the email confirmation never gets sent, so I can't create an account to be able to submit a warranty request. Pretty poor customer service.

elghinnarisa · Sep 20, 2021

ironcladmerc said:
I tried to open it up. Unfortunately 2 of the 10 screws you need to remove will not budge and now are probably stripped due to the extreme effort required to attempt to remove them. I have shut it down. I guess I need to find a repair shop somewhere. One already turned down my request saying "we don't have the parts".

It's still under warranty but I can't get warranty support for it anyway because ADATA is not contactable. Their website requires me to create an account, and the email confirmation never gets sent, so I can't create an account to be able to submit a warranty request. Pretty poor customer service.

ADATA Consumer

Discover ADATA’s DRAM modules, solid state drives, USB flash drives, memory cards, external storage products, power banks, and more.

corp.adata.com

ironcladmerc · Sep 20, 2021

elghinnarisa said:
ADATA Consumer

Discover ADATA’s DRAM modules, solid state drives, USB flash drives, memory cards, external storage products, power banks, and more.

corp.adata.com

hopefully they will reply. There seems to be no laptop repair companies in all of Toronto that will even try looking at the issue.

claes · Sep 20, 2021

Not to be rude but just to be sure, did you check your junk mail? :oops:

ironcladmerc · Sep 20, 2021

claes said:
Not to be rude but just to be sure, did you check your junk mail?

Yes, I checked, nothing there. That contact page also says that due to covid "EMS" has been suspended, not sure what that means

elghinnarisa · Sep 20, 2021

ironcladmerc said:
Yes, I checked, nothing there. That contact page also says that due to covid "EMS" has been suspended, not sure what that means

Express Mail Service, well either that or Emergency Medical Service but I kinda doubt they provide the latter.

Jose Jeswin · Sep 20, 2021

that's battery bloat...

System Name	Fat NCASE
Processor	Ryzen R9 3900X
Motherboard	ASUS TUF GAMING B550M ZAKU (WIFI) Edition
Cooling	Scythe Fuma with 3 SCYTHE Wondersnail 2400RPM + Arctic MX2
Memory	Corsair Vengeance 128GB @3200Mhz Cl16 (32GB X 4)
Video Card(s)	Palit RTX 3060 StormX ITX 12GB
Storage	MX500 4TB SATA + Toshiba MG08 16TB HDD
Display(s)	LG 27UL500 4K monitor
Case	Jonsbo W2 black
Audio Device(s)	Onboard realtek 1200 & Soundblaster G3 usb
Power Supply	ASUS ROG STRIX 850W Gundam Edition
Mouse	Elecom wireless mouse :)
Keyboard	RK100 Royal Kludge
Software	Windows 10 HOME
Benchmark Scores	Don't know any benchmark. It runs good enough for me.

System Name	WS#1337
Processor	Ryzen 7 3800X
Motherboard	ASUS X570-PLUS TUF Gaming
Cooling	Xigmatek Scylla 240mm AIO
Memory	4x8GB Samsung DDR4 ECC UDIMM
Video Card(s)	Inno3D RTX 3070 Ti iChill
Storage	ADATA Legend 2TB + ADATA SX8200 Pro 1TB
Display(s)	Samsung U24E590D (4K/UHD)
Case	ghetto CM Cosmos RC-1000
Audio Device(s)	ALC1220
Power Supply	SeaSonic SSR-550FX (80+ GOLD)
Mouse	Logitech G603
Keyboard	Modecom Volcano Blade (Kailh choc LP)
VR HMD	Google dreamview headset(aka fancy cardboard)
Software	Windows 11, Ubuntu 20.04 LTS

System Name	Brightworks Systems BWS-6 E-IV
Processor	Intel Core i5-6600 @ 3.9GHz
Motherboard	Gigabyte GA-Z170-HD3 Rev 1.0
Cooling	Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory	32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s)	EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage	Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s)	Samsung S24E650BW LED x 2
Case	Fractal Design Define R4
Power Supply	EVGA Supernova 550W G2 Gold
Mouse	Logitech M190
Keyboard	Microsoft Wireless Comfort 5050
Software	W10 Pro 64-bit

System Name	Dumbass
Processor	AMD Ryzen 7800X3D
Motherboard	ASUS TUF gaming B650
Cooling	Artic Liquid Freezer 2 - 420mm
Memory	G.Skill Sniper 32gb DDR5 6000
Video Card(s)	GreenTeam 4070 ti super 16gb
Storage	Samsung EVO 500gb & 1Tb, 2tb HDD, 500gb WD Black
Display(s)	1x Nixeus NX_EDG27, 2x Dell S2440L (16:9)
Case	Phanteks Enthoo Primo w/8 140mm SP Fans
Audio Device(s)	onboard (realtek?) - SPKRS:Logitech Z623 200w 2.1
Power Supply	Corsair HX1000i
Mouse	Steeseries Esports Wireless
Keyboard	Corsair K100
Software	windows 10 H
Benchmark Scores	https://i.imgur.com/aoz3vWY.jpg?2

System Name	Dusty
Processor	5900x
Motherboard	MSI B550 Tomahawk
Cooling	Noctua NH-D15
Memory	Corsair Vengence LPX 32GB
Video Card(s)	MSI RTX 3070 Gaming X
Storage	yes
Case	Fractal Design Define R6
Power Supply	EVGA SuperNOVA 750w
VR HMD	Oculus CV1

Laptop case splitting open in front

ironcladmerc

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Attachments

Ferd

MIRTAZAPINE

silentbogo

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Bill_Bright

DeathtoGnomes

Deleted member 24505

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ironcladmerc

New Member

elghinnarisa

ADATA Consumer

ironcladmerc

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ADATA Consumer

claes

ironcladmerc

New Member

elghinnarisa

Jose Jeswin

System Name	boomer--->zoomer not your typical millenial build
Processor	i5-760 @ 3.8ghz + turbo ~goes wayyyyyyyyy fast cuz turboooooz~
Motherboard	P55-GD80 ~best motherboard ever designed~
Cooling	NH-D15 ~double stack thot twerk all day~
Memory	16GB Crucial Ballistix LP ~memory gone AWOL~
Video Card(s)	MSI GTX 970 ~~GOLDEN EDITION~~ RAWRRRRRR
Storage	500GB Samsung 850 Evo (OS X, *nix), 128GB Samsung 840 Pro (W10 Pro), 1TB SpinPoint F3 ~best in class
Display(s)	ASUS VW246H ~best 24" you've seen FULL HD 1O80PP SLAPS~
Case	FT02-W ~the W stands for white but it's brushed aluminum except for the disgusting ODD bays; cries
Audio Device(s)	A LOT
Power Supply	850W EVGA SuperNova G2 ~hot fire like champagne~
Mouse	CM Spawn ~cmcz R c00l seth mcfarlane darawss~
Keyboard	CM QF Rapid - Browns ~fastrrr kees for fstr teens~
Software	integrated into the chassis
Benchmark Scores	9999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999

System Name	Blackbelt 2
Processor	AMD FX 8350
Motherboard	ASUS M5A99FX PRO R 2.0
Cooling	Cooler Master Hyper TX3 evo
Memory	8GB Corsair Value Select DDR3
Video Card(s)	ASUS R7260X DC2OC 2GB
Storage	INTEL 530 series SSD 120 GB, Seagate Barracuda 1 TB 7200 RPM
Display(s)	DELL ST 2240L
Case	Cooler Master Elite 311
Power Supply	CORSAIR VS Series 550W
Software	Windows 7 Ultimate 64 Bit
Benchmark Scores	3DMark 11 6532