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Latest AMD Catalyst drivers 14.12 break photo thumbnails / AM1 System (Fix now included!)

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I noticed an odd thing tonight. I was trying to view photos in thumbnail form and when viewing in large or extra large thumbnails, photos would disappear one at a time (turning black) or some looking like static. I troubleshooted for a few hours looking for whatever I could find... and nothing on it. So I ran a full windows roll back to a few weeks ago prior to the 14.12 driver package and the issue was resolved 100%

So one at a time, I re-installed all current windows updates and drivers looking for what could have caused the issue and nothing. Once I got to the 14.12 update - instantly broke all large and extra large thumbnails again.

I have uploaded a file of what I am seeing (or not seeing) with thumbnails. The pictures initially show up when the PC is rebooted... but then when I open the file containing the photos... one by one they turn black or go static looking as shown. It also affects windows photo viewer. I can however, still open the photos in gimp or adobe, just the preview is broken. Very irritating.

Tried to go to the AMD support forum - but links are broken wooo!

Anyone else or just me?

Fix has been found:

The workaround is "Rename amf-wic-jpeg-decoder32.dll and amf-wic-jpeg-decoder64.dll (directory: C:\Program Files\Common Files\ATI Technologies\Multimedia)

Simply cut and paste / search for these two files on your PC
amf-wic-jpeg-decoder32.dll
amf-wic-jpeg-decoder64.dll
 

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Keith

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I'm having the same issue on my AMD A8 APU system running the 14.12 OMEGA drivers. My thumbnails are showing up the same as in your example. Did you ever find a fix?
 

OneMoar

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clear the thumbnail cache
 
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Im getting white boxes in some of my pictures in windows picture viewer in the top left, if I progress forwards it continues, but if I go backwards it fixes them, no real damage to the photos. Perhaps its begin painted before the data is fully available.
 
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Hey guys, sorry did not see the replies!
- Kieth, never found a fix but glad the issue is confirmed and I am not loosing my mind. I never found a resolution other than the roll back windows prior to the 14.12 which fixes things 100%
- OneMoar, tried that as one of my first fix attempts - does not fix or change anything
- Steevo, that one is interesting. Have you tried an older driver set and see if the problem goes away? Try clearing your thumbnail cache as OneMoar suggested since your issue is slightly different?

The issue never damaged or ruined any photos, just makes it impossible to browse or edit photos.
 

OneMoar

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my thumbnails are fine
I doubt its a driver issue sounds more like broke image cache
just because a system restore ""fixed"" the issue doesn't mean its video driver related there are 50 things that can cause this
 
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As stated, I can install the driver and it causes it. Roll back the driver and it resolves it with zero other changes or installs. On a side note, just tried it on an A4-6300 system I have and it broke the very next reset after 14.12. Now gotta roll that system back ugh... So far the 3 noted systems with this issue all seem to be APU systems. Hrm.... Hopefully if anyone else has this experience, they will find this post via a search or it will be miraculously resolved in the next package.
 

Keith

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clear the thumbnail cache
I deleted the thumbnail cache as suggested (C:\Users\User-Name\AppData\Local\Microsoft\Windows\Explorer), but the thumbnails look corrupted when recreated. Uninstalled AMD 14.12 driver and went down to Microsoft standard-vga driver. Reboot. Copied pictures folder to another temp folder to recreate the thumbnail photo cache and problem is solved, my thumbnails are working again. Re-install AMD 14.12 Omega drivers, reboot, and most thumbnails go black or look corrupted again. I have AMD 14.12 drivers on two others systems with discrete AMD graphics cards and have no thumbnail issues. This is only happening on my AMD A8-7600 APU system. Maybe its an APU issue with the new drivers?
 
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Hey Keith - Bingo per my findings above. So far looks APU related. Same experience was having going back and forth with the driver.

So far:
- 5350 Am1
- A8 7600
- A4 6300
 

Keith

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I filled out the support feedback form on the AMD website. I'll let you know if anything comes from it. Maybe if enough people with the same issue report it, they will work on it. This is the response so far...

"Thank you for taking the time to provide us your feedback on the AMD Catalyst Drivers.
Your feedback is extremely important to us and we review all submissions received.
This mailbox is not monitored. Should you have an issue that requires a technical response, please contact AMD Customer Care

Regards,
AMD Global Customer Care"

I guess for now I'm going to install the 14.9 drivers.
 
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Right on - that is what I am running currently without issue / 14.301.1001-140915a-176154C / catalyst version 14.9
 

benwlson

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I am having the same problems. Some images still work, but the majority of my thumbnails are either all black or black with static. If I open the files in windows photo viewer, sometimes they open, but usually just end up all black. Photos open just fine in all other programs.

Has anyone found a solution yet?
 
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Only fix I know of so far is to get rid of the new drivers / roll back and install last version listed above
 

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Download pirifrom ccleaner. Free. Then tick all options for the cleaning process and run the cleaner. Should delete old.corrupt cache. This will also remove all your windows viewing settings
 
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Download pirifrom ccleaner. Free. Then tick all options for the cleaning process and run the cleaner. Should delete old.corrupt cache. This will also remove all your windows viewing settings
Seems that APU systems with drivers > 14.2 will create corrupted thumbnails after that anyways ... my guess is AMD optimized too much their heterogeneous memory architecture code in the drivers
 

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My (desktop/file explorer) started this after the latest "Microsoft Patch Tuesday'. So, something triggered it, because I had been using this driver since it came out with no problems.

I tried fixing mine by running CCleaner; however, it still occurred on folder icons and a few thumbnails of certain pictures.
Then, I ran Windows Repair(All-in-One) checking numbers 12 - repair icons, 14 - remove temp files, and 23 - repair file associations.
So, after that, I ran Privazeer and rebooted, it was fixed after that... what was fixed... I dunno, but, no more corruption.
 

pepezoomba

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Thank god I found this post! I was thinking my new laptop had busted ... mine is a HP with AMD A8 6410 APU. The same problem: black thumbnails most of the time, and can only see the first photo in the gallery. i will try to uninstall driver update. thank you.

edit: i tried 95Viper solution first, and it fixed the thumbnails problem, but i still can't open photos in photogalery. when i open the first photo inside a folder, and try to see the others with cursor keys, all of them appear black. Sorry for my english, hope you understood the problem.
 
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Has anyone tried the recently released drivers to see if the issue is still present? And that is why I made the post - wanted others with the same issue to find it as I knew I was not the only one!
 

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Amd doesnt launch monthly any longer
 

pepezoomba

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So I uninstalled all the AMD Catalyst software , and so far , so good . Are there any drawbacks to not have this software?
 

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Crippled system. Your best bet is to use the drivers from HP.
 
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I know is not the solution but why don't you go back to an older driver? 14.9 is the best performing driver for AM1, at least for me. Apart from that I'd contact AMD and report the issue.
 
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OH the platform had a JPEG acceleration... I guess that thing is borked somehow... it could be anything...
 

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I have an issue with broken images in youtube and other web pages using Firefox... wth is up with that?
 
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