Posting this one up here, to make a long standing dispute i've had with logitech australia public. Rather than post every single email, i'll just post a summary of whats happened with a few screenshots, because most of it is just repeated automated replies and me giving my personal details over and over. How it began: My logitech G700 had an issue with the left click double clicking, which meant click and drag, and RTS gaming was impossible. Noticing i only had about a month left on warranty, i thought i'd fix it myself. I opened it up, cleaned it out but the mice feet got damaged in the process. I ordered some off ebay but they were garbage, so i contacted logitech to see if they sold replacement feet - the USA logitech store does, for $2. At this point i sent an email to logitech australia and got a response: (gmail has the order of oldest at the bottom) After a collecting my personal details to send out a 'replacement', i was told they have no stock for the G700 or G700s mice feet. On the 24th of july, this was sent. At this point, it seems clear: They dont stock any spare parts at all, but are willing to do a one off replacement with sending out a new mouse instead of the mice feet, as i'm still under warranty. At this point i thought it was great, that logitech was doing similar to what i read about the USA logitech, who actually help out loyal customers. From here on is where it goes to garbage, because replies started getting delayed again. Then this arrived, and i started to get pissed off There is two ways of looking at this: the way i did things, and the way logitech changed it to be. What i did was ask for replacement mice feet, and was initially told yes it could be done, let us harvest your personal details. Then it got changed to not possible, have a replacement mouse. Now all of a sudden i have to send the mouse back, under warranty... which had expired due to all their dealys. In this message its called a replacement and warranty at the same time. the problem here is simple: i was talking about mouse feet and the word replacement there did not mean i had to send the mouse, or its feet back to logitech. suddenly they changed that, and its pissed me off. With months of delays and inaccuracies i started a second support ticket asking about this one and its delays. I was initially given the same response "replacement mice feet will be sent out, just give us allll your details again" - when i asked for confirmation of what was happening, and if they had stock, the ticket was locked as it was a duplicate of the one above. This made a second time i was offered the mice feet, only to have that revoked. From here on has just been a back and forth action of me saying that with all the delays and the fact my warranty has now expired, that i simply cant trust logitech to replace my device under a now expired warranty. I made an offer to them, that if they send the g700s out and i fail to send the G700 back, that they could bill me for it. I want the general publics opinion: Does being offered a replacement implicitly mean 'warranty'? Should i even send the mouse back under warranty, since it has now expired? Do you also find it dodgy that it was 'free replacement' up until the moment my warranty expired, when suddenly it became 'warranty replacement' ? Do you think that logitech or myself should have handled this differently?