Logitech Customer Support

kalstrand · Feb 25, 2013

Has anyone dealt with Logitech customer support? I just got a set of Z623 speakers that don't power up. I contacted them via their web site. I wanted to know how if they are difficult to deal with and how long they normally take to respond. Should I contact them via another route rather than through the contact link on the product pages?

95Viper · Feb 25, 2013

I don't know about speakers... however, a logitech mouse, I had, died; and, they just sent me a new one to replace it and did not even want the dead one back.

I did not email them though. I called the support line.

Hopefully, you will have an easy time of it with them.
Goodluck, they are some nice speakers. I use those on my upstairs pc.

RagingShadow07 · Feb 25, 2013

Calling them is usually faster. They've been one of the best support systems I've ever dealt with. When my G35 headset broke twice with the same problem, they stepped me up to the G930 for an extra $30. It was all dealt with in a week or so. I think they do ask that you show proof of purchase. As long as that's not an issue it should go well!

erixx · Feb 25, 2013

call your national suport number, at least here they are nice, they send me a replacement

human_error · Feb 25, 2013

Logitech are among the best companies I have had to deal with for customer support - calling them is much faster, however.

silkstone · Feb 25, 2013

Logitech Customer support in the US is impeccable. Singapore is awful. E-mails usually take 1-2 days in the us, I believe.

HossHuge · Feb 26, 2013

I've had great service from them as well. Even after the warranty period was up.

AsRock · Feb 26, 2013

I heard people talking about logitech that after verifying that the warranty is good to just send proof of the unit smashed up ( pics ) and they would send a new unit..

How ever my own personal experience was with a mouse when it stopped working i phoned them and told them the issue and when i got the item and they just sent me a new one without even supplying proof. Although the mouse was only $25 but still not as if you get many or any other company to do that.

erixx · Feb 27, 2013

I ended up with 3 G15 keyboards (bought 1) as they didn't ask me to send them in. I made friends happy with G15s with some worn off keys.

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System Name	Newspaper (Black and White and Red all over?)
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Display(s)	BenQ XL2420T
Case	Cooler Master HAF XB
Audio Device(s)	Two Cans and a String
Power Supply	Corsair AX850
Software	Windows 7 Pro x64

Processor	Intel Core i9 9900k @ 5.1GHZ all core load (8c 16t)
Motherboard	MSI MEG Z390 ACE
Cooling	Corsair H100i v2 240mm
Memory	32GB Corsair 3200mhz C16 (2x16GB)
Video Card(s)	Powercolor RX 6900 XT Red Devil Ultimate (XTXH) @ 2.6ghz core, 2.1ghz mem
Storage	256GB WD Black NVME drive, 4TB across various SSDs/NVMEs, 4TB HDD
Display(s)	Asus 32" PG32QUX (4k 144hz mini-LED backlit IPS with freesync & gsync & 1400 nit HDR)
Case	Corsair 760T
Power Supply	Corsair HX850i
Mouse	Logitech G502 Lightspeed on powerplay mousemat
Keyboard	Logitech G910
VR HMD	Wireless Vive Pro & Valve knuckles
Software	Windows 10 Pro

System Name	Gaming System / HTPC-Server
Processor	i7 8700K (@4.8 Ghz All-Core) / R7 5900X
Motherboard	Z370 Aorus Ultra Gaming / MSI B450 Mortar Max
Cooling	CM ML360 / CM ML240L
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Video Card(s)	Zotac 3080 / Colorful 1060
Storage	750G MX300 + 2x500G NVMe / 40Tb Reds + 1Tb WD Blue NVMe
Display(s)	LG 27GN800-B 27'' 2K 144Hz / Sony TV
Case	Xigmatek Aquarius Plus / Corsair Air 240
Audio Device(s)	On Board Realtek
Power Supply	Super Flower Leadex III Gold 750W / Andyson TX-700 Platinum
Mouse	Logitech G502 Hero / K400+
Keyboard	Wooting Two / K400+
Software	Windows 10 x64
Benchmark Scores	Cinebench R15 = 1542 3D Mark Timespy = 9758

Processor	AMD Ryzen 5 2600
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Logitech Customer Support

kalstrand

95Viper

Super Moderator

RagingShadow07

New Member

erixx

human_error

silkstone

HossHuge

AsRock

TPU addict

erixx

Processor	AMD 3900X \ AMD 7700X
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Video Card(s)	eVga GTX1060 SSC \ XFX RX 6950XT RX-695XATBD9
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Power Supply	Seasonic Prime TX-750 \ Corsair RM1000X Shift
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Keyboard	Logitech K120 \ Wooting Two HE
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