- Joined
- Apr 18, 2019
- Messages
- 839 (0.46/day)
- Location
- The New England region of the United States
System Name | Daily Driver(gaming, browsing) |
---|---|
Processor | Ryzen 7 3800X |
Motherboard | Gigabyte X570 Aurus Pro Wifi |
Cooling | Noctua NH-D15 chromax.black |
Memory | 32GB(2x16GB) Patriot Viper DDR4-3200C16 |
Video Card(s) | EVGA RTX 3060 Ti |
Storage | Samsung 970 EVO Plus 1TB (Boot/OS)|Hynix Platinum P41 2TB (Games)|Kingston KC3000 2TB (Misc) |
Display(s) | Gigabyte G27F |
Case | Corsair Graphite 600T w/mesh side |
Audio Device(s) | Logitech Z625 2.1 | cheapo gaming headset when mic is needed |
Power Supply | Corsair HX850i |
Mouse | Redragon M808-KS Storm Pro (Great Value) |
Keyboard | Redragon K512 Shiva replaced a Corsair K70 Lux - Blue on Black |
VR HMD | Nope |
Software | Windows 10 Pro x64 |
Benchmark Scores | Nope |
So I just tried to get an RMA for my less than two year old G602 wireless gaming mouse. The left mouse button keeps missing clicks, randomly letting go during drags and what not. Obviously the switch is going bad.
The Logitech rep wanted me to create a video of troubleshooting the mouse to get an RMA! Yeah, make a video for them to honor their warranty! I have never seen anything so asinine in my entire life. It's bad enough I wasted half an hour of my life waiting to talk to a support rep. Then he sends me the instructions. Like 20 steps long and ends at a website that tests double clicks. I told them different batteries and tested on a different PC with same result. Nope they will only do an RMA with a video of the mouse malfunctioning.
I'm done, never buying another Logitech product ever again! I wonder how long they've been doing this. Has anyone else run into this with them?
The Logitech rep wanted me to create a video of troubleshooting the mouse to get an RMA! Yeah, make a video for them to honor their warranty! I have never seen anything so asinine in my entire life. It's bad enough I wasted half an hour of my life waiting to talk to a support rep. Then he sends me the instructions. Like 20 steps long and ends at a website that tests double clicks. I told them different batteries and tested on a different PC with same result. Nope they will only do an RMA with a video of the mouse malfunctioning.
I'm done, never buying another Logitech product ever again! I wonder how long they've been doing this. Has anyone else run into this with them?