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Logitech Support= Awesome

epicfail

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#1
K didnt no what section to put this in but mussels can prob find a better one.

This is the story i used to have a g5 mouse that i liked alot, i now have the lachesis but i hate the mousewheel so i though i would call logitech see about if my warranty is done for the g5.

I talked to this guy on logitech support how i lost my receipt for the g5 and that i wasnt sure if it was still under warranty based on the Logitech Ship date to when they brought it to the store i bought it from it was past warranty by like 4 months or 5.
So i asked the guy if there was anything he could do, after a while we decided on a deal, he said he would give me a deal for 50% off the g500(the new version of the g5), so i bought a g500 for 50% off.


This is all without a receipt, without proof that my mouse is actually broken( i could of made up the things going wrong with my mouse by reading other peoples problems), so i get to keep my g5 that sadly is actually broken, and i get 50% off the g500 whats your guys thoughs on logitech support and your storys.
 
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#2
I would reply, but im too busy looking up the numbers for all the companies for all the new parts i want...brb phone !

(joking aside, that a a nice offer)
 

epicfail

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#3
I would reply, but im too busy looking up the numbers for all the companies for all the new parts i want...brb phone !

(joking aside, that a a nice offer)
dont worry i feel the love :toast:

lmao
 

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#4
Same happened with my friend he literally called up said his g19 was broken and he got a new one without even needing to take pictures.
 
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#5
Logitech's support is pretty good, on par with EVGA. They've replaced my g7 something like 4 times now at no charge to me, a couple times not even requiring me to return my broken one. Now this latest one is starting to act up. Rather then try to get another I think I'm just done with it. They've also replaced my g15 twice at no charge to me, and once was admittedly my fault in regards to the malfunction.
 

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#6
Same happened with my friend he literally called up said his g19 was broken and he got a new one without even needing to take pictures.
Same here with the v220 i use for our HTPC.

Good thing to remember is some of there mice carry a 3 year warranty.

EDIT: The G5 has a 3 year warranty so keep your receipt safe and out of the sun too :p.
 
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epicfail

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#7
Same happened with my friend he literally called up said his g19 was broken and he got a new one without even needing to take pictures.
ya i guess as long as you already have the product its all good, and if you dont abuse it,

they probably build all there products using some kid in malaysia or india and pay the 5 cents a keyboard. so it would be a profit

it just surprised me since i was already alot past warranty
 
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#8
Logitech is awesome if you have a set of speakers they say can you plz smash them and then take a picture so we can send you some new ones
 
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#9
can't anyone just claim something's broken just to get a new set?
or just use someone elses picture of a destroyed set? lol
 

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#10
can't anyone just claim something's broken just to get a new set?
or just use someone elses picture of a destroyed set? lol
ya thats what i meant in my first post,

Me:was my mouse doesnt work it randomly twitches around and disconnects and reconnects,

Him: Are you using Set Point 6

Me:Yes it still doesnt, heres my P/N, to check for warranty

Him:Its Past Warranty

Me: Is There anything you can give

Him: Ill give you 50% off the g500 just give this number next time you call

Me: k thx got my gift card visa and bought it and now its otw, no pics needed, dont need to send my g5 so i could of easily lied.
 

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#11
can't anyone just claim something's broken just to get a new set?
or just use someone elses picture of a destroyed set? lol
Sure! Then more an more people will do it. Logitech will be getting more returns than usual, they'll catch on and Customer Support will suffer. Great way to destroy good customer service. I generally find taking the honest route works better for everyone. Greedy bastards that ruin things for everyone else deserve a :nutkick: If this was a more lawless world, I'd go further than a nutkick. :p

I've worked in customer service and have seen it firsthand. It's the greedy that are ruining the world.. but that's just obvious.
 
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#12
Sure! Then more an more people will do it. Logitech will be getting more returns than usual, they'll catch on and Customer Support will suffer. Great way to destroy good customer service. I generally find taking the honest route works better for everyone.
Ahahaha I suppose
 
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#13
This is all without a receipt, without proof that my mouse is actually broken( i could of made up the things going wrong with my mouse by reading other peoples problems), so i get to keep my g5 that sadly is actually broken, and i get 50% off the g500 whats your guys thoughs on logitech support and your storys.
I think it's too bad that that only happens in the US. Logitech European support would just tell you to piss off and buy a new one (I speak from experience).
Oh, and discount coupon codes? Only for UK customers. Go go Logitech!
 

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#14
I think it's too bad that that only happens in the US. Logitech European support would just tell you to piss off and buy a new one (I speak from experience).
Oh, and discount coupon codes? Only for UK customers. Go go Logitech!
Im in canada btw, but i guess same thing as US pretty much,
 

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#16
This happened with my g5, it was 8 months old, and it died. I Sent in my receipt, and logitech sent me a new one. I was psyched when it arrived :)

I will always buy their stuff because of what they do for us.
 
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#17
Thanks for making me aware of Logitech's customer service. I have quite a few Logitech products and I have had things in the past that I just tossed because I wasn't aware of this.

I've worked in customer service and have seen it firsthand. It's the greedy that are ruining the world.. but that's just obvious.
That reminds me of when I worked at this pizza place and a customer would call and talk to the manager telling them how bad the pizza was. We would send out a replacement and there would be one piece left in the return box!
 
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#18
They sent me a $10 off any Logitech purchase recently for doing a survey on my cheapo EX 100 Wireless kb/m

and I absolutely love my Harmony remote
 
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#19
well i have a logitech g110 keyboard that last week i was trying to get warranty on and emailed them and they want a picutre of the back of the keyboard, I just told them it stopped working but it actually got cracked and must of cracked the circuit board, so i cant send them a pic of it cracked, so iam looking for a pic of a g110 of the backside with serials etc...
 
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#20
I think it's too bad that that only happens in the US. Logitech European support would just tell you to piss off and buy a new one (I speak from experience).
Oh, and discount coupon codes? Only for UK customers. Go go Logitech!
Dude, not true!


I'm from Portugal too (boas) and I also have a great story from them.

I got a G9 and some 5 months after buying it, the wheel started to get a bit cranky (it wouldn't free-wheel for 20 seconds like it used to, it stopped at 3 seconds or so).

I e-mailed them about the problem, they asked me to send them some pictures of the mouse, the P/N and my address, so I did.

Their next mail said that a brand new G9 mouse was already on its way to my home, and they asked me to send them the old one.



I was so thankfull for the new mouse that I actually sent the old one to them. AFAIK I could've kept the old one because apart from the free-wheeling, it was still a damn great mouse.



I guess that's how you get regular customers.
 

epicfail

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#22
well i have a logitech g110 keyboard that last week i was trying to get warranty on and emailed them and they want a picutre of the back of the keyboard, I just told them it stopped working but it actually got cracked and must of cracked the circuit board, so i cant send them a pic of it cracked, so iam looking for a pic of a g110 of the backside with serials etc...
wouldnt that not work finding a pic on the internet because maybe the pic from the back would have serials that are past warranty or have already been given back.

just how cracked is it lmao
 
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#23
wouldnt that not work finding a pic on the internet because maybe the pic from the back would have serials that are past warranty or have already been given back.

just how cracked is it lmao
its not a small crack lol, I read the email again and they want just a pic of the keyboard with the serial number and m/n number. wish icould find someone who had one cause id love to have this keyboard again lol
 

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#24
i'm glad some people get awesome support from logitech, here in Au they wont even do warranty - they dont deal with customers at all. Its all dealt with where you bought the item, and if they wont/cant help you - you're screwed.
 

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#25
i'm glad some people get awesome support from logitech, here in Au they wont even do warranty - they dont deal with customers at all. Its all dealt with where you bought the item, and if they wont/cant help you - you're screwed.
Arent they forced to do warranty for the time after you bought the item?

It still says it has a 3 year warranty when i go to the logitech australie site.
couldnt you call them up and bitched at them until they give you a new one if being nice doesnt work that usually does on companies