Mushkin Support Thread

[allen337]

Good Old mushkin



Guess ill post my gripe, I usually dont complain very often but this is kinda out there.

06/23/08- setup a passport account because I had some memory bad dh9 chips 996535,joined the forums and got a support ticket # 80008 all within an hour.

06/26/08 shipped the memory back to mushkin for rma

07/10/08 PMed Greg to see about timeline of shipping rma back to me(after e-mailing mushkin 3 times with no reply)- greg pmed right back saying they recieved my rma on tuesday 7/8/08 and they had some parts coming for replacement in a few days and that rma might offer and upgrade since my memory I payed $160 for a few months earlier was END OF LIFE.

07/18/08 Pmed greg again to see whats happening and recieved a email from mushkin stating they have discontinued the memory I had with no ETA date but provided me with a list of memory from 6400-8500 I could pick from to update my old $160.00 dh9 chips for anywhere from $20-$45- So I call mushkin directly since they gave me their 800# with a extention to talk to a person about it. Told him my situation and he was nice and told me probably be months before I get my dh9s back I should upgrade. Told him I needed to research the memory they were offering to see what it was and how long did I have before I had to make a decision. He said take my time didnt matter when I made the decision. So I go last night to local puter store and get 2-1gig chips of 6400 memory for $50 to run me until I decide.

07/19/08 Got e-mail from mushkin:
This e-mail is an automated notification that a shipment has been made as follows:

Shipment to return - #: RMA80008
Qty Part # Description
1 996535 2GB (2x1GB) XP2-8500 5-5-4 2.2-2.35V Dual Pack


How Nice

 

[Greg0101]

The chips are EOL, nothing we can do about that.
But I'll look into it.

 

[allen337]

The chips are EOL, nothing we can do about that.
But I'll look into it.

May be EOL but why tell me their not gonna have them for months, then try a bait and switch, then send out the EOL memory to me? Now they say they have the supposed EOL memory. Little shady if you ask me.

 

[Kursah]

Sounds like miscommunication in the companies' different branches...maybe that still have some kits floating around, maybe they're buying some time to locate them? I really wish DDR2 would have less EOL than it does, but that's how the trends are, every company does it..some are shadier than others about it tho! Mushkin at leasts doesn't hide that fact.

I'm sure you'll get taken care of allen!

 

[Greg0101]

But is this really going to solve anything? You've posted this in every forums we have now nearly.
Those emails have a confidentiality notice at the bottom. I know I am going to try and get this sorted best I can. This isn't the way to go about this.

You can ask around about micron d9ghm and micron d9gkx being EOL, hard to bin, so their is no "supposedly"
and even though you just paid $160, it due to product costs, which are much higher, then even 2x2GB kits at 1066Mhz, with the new ascent heatspreaders.

But, its my birthday, so I will talk to you again monday, have a good day.

 

[Kursah]

But is this really going to solve anything? You've posted this in every forums we have now nearly.

There are many tactics like this, some consumers use it as leverage, others just out of anger...I had a small stint in customer service, things like this can have a large impact if one knows enough people that trust their opinion(s).

Not saying allen is someone trying to leverage consumers behind him against Mushkin Customer Support or anything, nor have I seen many complaints of your guys' support. I also do not have any experience with it, but gotta have situations like this in anything I guess...part of why I got out of customer service stuff, too much BS in it...got your hands tied by the company on one end, and a customer that wants the world on the other...nobody gets what they want, you get screwed.

Maybe you and Allen need to talk more in private or something? If he can stop publicly bantering and you can work with him? I dunno the situation, nor do I need to since it does not directly affect me, I hope you guys can get the situation taken care of so it doesn't grow into something that none of us really care to see?

Glad to see mushkin activity on TPU! none-the-less man!

 

[allen337]

But is this really going to solve anything? You've posted this in every forums we have now nearly.
Those emails have a confidentiality notice at the bottom. I know I am going to try and get this sorted best I can. This isn't the way to go about this.

You can ask around about micron d9ghm and micron d9gkx being EOL, hard to bin, so their is no "supposedly"
and even though you just paid $160, it due to product costs, which are much higher, then even 2x2GB kits at 1066Mhz, with the new ascent heatspreaders.

But, its my birthday, so I will talk to you again monday, have a good day.

I posted it here because I was asking for suggestions on what memory I should replace it with in this thread ~~ http://forums.techpowerup.com/showthread.php?t=66107 . Im a member of over 60 forums and Ive only posted about this here and the mushkin forum. All I want is the memory to be replaced and I was willing to pay for an upgrade. But you cant tell a person this is EOL you have none to replace it with one day and ship it out the next day like it suddenly appeared in your shippment. allen

PS: Happy Birthday

 

[Greg0101]

I posted it here because I was asking for suggestions on what memory I should replace it with in this thread ~~ http://forums.techpowerup.com/showthread.php?t=66107 . Im a member of over 60 forums and Ive only posted about this here and the mushkin forum. All I want is the memory to be replaced and I was willing to pay for an upgrade. But you cant tell a person this is EOL you have none to replace it with one day and ship it out the next day like it suddenly appeared in your shippment. allen

PS: Happy Birthday

Yes, they are EOL, not discontinued. We had no idea when we'd be able to bin more. Its not as easy as , the chips exist, we can just replace your kit. The chips have to meet standards, pass extensive testing.

Given we didn't have a time frame, or wether you wanted to upgrade or wait for replacements. We didn't mark your rma , not to be getting your origonal ram replaced and when we had stock, we sent replacements to everyone needing them, including you.

Unfortunately, there is nothing we can do now. Its been shipped. But being EOL, you can look forward to having those options available for you, if you need to rma again.

Also, please don't post emails with confidentiality agreements at the bottom.

 

[allen337]

wanna tell me where the confidentiality agreement is supposed to be? Isnt one on any emails from mushkin ive got.

not discontinued huh.

Carl sanders

Hello,



We have been forced to discontinue our 1GB XP2 and Redline XP2 series modules due to the chips used to construct these modules becoming very hard to source; these include the 991523,996523, 991525, 996525, 991535, 996535, 991560, and 996560


Guess the left hand dont know what the right hand is doing.

Im not trying to be an ass or anything but sure seems like everything mushkin says and what it does is 2 different things.

 

[Greg0101]

Sorry, I was confused about what you were saying.
Thought you were told the "chips" were discontinued, then told at the same time they were eol. Which can't be the case, its either 1 or the other.
Yes we have discontinued these kits. (Due to EOL chips being used) but when we can provide replacements, we will. This is why we are offering upgrades.

We would have changed you to another kit, if you had let us know at the time, but when we had a batch of replacements ready, we sent out to all with the kits, who haven't yet upgraded.

 

[allen337]

sorry I did say eol in another post.

 

[rtwjunkie]

Conroe865pe compatibility

I have an ASRock Conroe865pe 775 motherboard. I'd like to run the xp4000 redline in there. From all the specs, it looks like it would be compatible... is it?

 

[Greg0101]

No others have been un-successful in the past.
400Mhz (pc3200) will work though.

 

[rtwjunkie]

No others have been un-successful in the past.
400Mhz (pc3200) will work though.

Thanks, and yes, I know, but I want to overclock the E4600 in there. It is an 800FSB and current 3200 RAM is 1:1. I want to keep that and take it up to 230 bus, which would be well within the xp400 specs. With "normal" 3200, that would be a big risk.

 

[Greg0101]

Yes it should be able to reach those speeds,

 

[locutus]

1066 RAM in a board that supports 1066 will only work at 1066 if u oc?

If you install 1066 RAM (any brand) in a motherboard that supports 1066 RAM like the Gigabyte GA-MA770-DS3, the RAM will only operate at 1066 if you oc the HT bus. The default is 200 so you would have to oc the HT to 266.5. Then the RAM would work at 1066. This is right, isn't it? That's a pretty big overclock. Am I the only one who is not very impressed with the way this works? It seems like the HT bus is the weak point of an AMD mobo. How does it work on an Intel board? Does anyone know if there are plans to increase the default HT bus speed so 1066 and faster RAM can be supported without overclocking?

 

[Gripen90]

Hi all.

I have some problems with my Gigabyte GA-MA78GM-S2H Rev 1.0 BIOS F4 motherboard and 2x2GB Mushkin Redline XP2-8000 CL5 kit.
I want to run them as PC6400 but at CL4 speeds, but it seems to be impossible.
When I change them to CL4-4-4-15 the PC stops after recognizing the CPU (AMD X4 Phenom 9600). I then have to reset CMOS.
I've tried 1.8, 1.9 and 2.0 DDR2 voltage settings but still it wont boot properly.
At auto default settings CL5, PC6400 and 1.95v DDR2 voltage it boots fine.
I'm wondering if it's a bad kit ?, because I have the 2x2GB Mushkin XP2-6400 CL4 kit in my Intel PC (P35 chipset) and they work fine there at CL4-4-4-12 2.0v.

 

[Greg0101]

If you install 1066 RAM (any brand) in a motherboard that supports 1066 RAM like the Gigabyte GA-MA770-DS3, the RAM will only operate at 1066 if you oc the HT bus. The default is 200 so you would have to oc the HT to 266.5. Then the RAM would work at 1066. This is right, isn't it? That's a pretty big overclock. Am I the only one who is not very impressed with the way this works? It seems like the HT bus is the weak point of an AMD mobo. How does it work on an Intel board? Does anyone know if there are plans to increase the default HT bus speed so 1066 and faster RAM can be supported without overclocking?

Phenom does support 1066, am2's do not
Since you have an adjustable cpu multi, downwards, you can drop the cpu multi when increasing the hTT bus, resulting in no overclock on the cpu and just really good memory performance when at 1066Mhz (much better then the actual 1066Mhz divider imho)
Due to being able to run memory in ganged memory mode, vs unganged, even when using Phenom cpu's

 

[Greg0101]

Hi all.

I have some problems with my Gigabyte GA-MA78GM-S2H Rev 1.0 BIOS F4 motherboard and 2x2GB Mushkin Redline XP2-8000 CL5 kit.
I want to run them as PC6400 but at CL4 speeds, but it seems to be impossible.
When I change them to CL4-4-4-15 the PC stops after recognizing the CPU (AMD X4 Phenom 9600). I then have to reset CMOS.
I've tried 1.8, 1.9 and 2.0 DDR2 voltage settings but still it wont boot properly.
At auto default settings CL5, PC6400 and 1.95v DDR2 voltage it boots fine.
I'm wondering if it's a bad kit ?, because I have the 2x2GB Mushkin XP2-6400 CL4 kit in my Intel PC (P35 chipset) and they work fine there at CL4-4-4-12 2.0v.

Can you run the redlines at cas 4 on your intel p35 chipset? Normally a kit that can run 1000Mhz cas 5, will do cas 4 800-820 fine, if not higher
Since the memory speed might not be exactly 800Mhz, this could be the issue, try 5-4-4-12 and in windows, check cpuZ memory tab, for currently set memory speed. It will appear as 1/2 the actual speed.

 

[CrAsHnBuRnXp]

gdogg,

When can we expect the ram talked about in this thread to debut in places like Newegg?

 

[Gripen90]

Can you run the redlines at cas 4 on your intel p35 chipset? Normally a kit that can run 1000Mhz cas 5, will do cas 4 800-820 fine, if not higher
Since the memory speed might not be exactly 800Mhz, this could be the issue, try 5-4-4-12 and in windows, check cpuZ memory tab, for currently set memory speed. It will appear as 1/2 the actual speed.

At 5-5-5-23 in CPU-Z they run at 400.9Mhz with 1:2 divider. I can run them at tight CL5 settings but I'd prefefer CL4, but it's just nok possible.

I tried vice versa, with the 2x2GB Mushkin XP2-6400 CL4 on the AM2+ motherboard and they run the specified speed of CL4-4-4-15. I've then ordered another set of XP2-6400 and then going to sell the XP2-8000 Redlines, since returning them is just too expensive.

 

[locutus]

Phenom does support 1066, am2's do not
Since you have an adjustable cpu multi, downwards, you can drop the cpu multi when increasing the hTT bus, resulting in no overclock on the cpu and just really good memory performance when at 1066Mhz (much better then the actual 1066Mhz divider imho)
Due to being able to run memory in ganged memory mode, vs unganged, even when using Phenom cpu's

I understand what you're saying about overclocking the HT bus and reducing the cpu mult so the RAM will operate at 1066 (in ganged memory mode) but the cpu will not be overclocked. However the HT bus will be overclocked by about 67 MHz so the mobo will still need extra cooling, won't it?

What do you mean when you say it will be "much better then the actual 1066Mhz divider"?

Can the HT bus on the Gigabyte GA-MA770-DS3 be overclocked that much?

 

[Greg0101]

gdogg,

When can we expect the ram talked about in this thread to debut in places like Newegg?

X-Line is currently only an EU product.

 

[Greg0101]

I understand what you're saying about overclocking the HT bus and reducing the cpu mult so the RAM will operate at 1066 (in ganged memory mode) but the cpu will not be overclocked. However the HT bus will be overclocked by about 67 MHz so the mobo will still need extra cooling, won't it?

What do you mean when you say it will be "much better then the actual 1066Mhz divider"?

Can the HT bus on the Gigabyte GA-MA770-DS3 be overclocked that much?

You should have an option to reduce the HT divider too, keeping it running in specified range.

You don't want to overclock the HT bus too far, as it doesn't result in much gains, and can cause instability.

It wouldn't effect heat, as long as voltages have not been adjusted

Normally to run 1066Mhz , un-ganged memory mode is required for stability, which doesn't perform as well as ganged memory mode (phenom processors)

 

[Greg0101]

At 5-5-5-23 in CPU-Z they run at 400.9Mhz with 1:2 divider. I can run them at tight CL5 settings but I'd prefefer CL4, but it's just nok possible.

I tried vice versa, with the 2x2GB Mushkin XP2-6400 CL4 on the AM2+ motherboard and they run the specified speed of CL4-4-4-15. I've then ordered another set of XP2-6400 and then going to sell the XP2-8000 Redlines, since returning them is just too expensive.

Sorry to hear about this, haven't seen problems with cas4 at 800Mhz with the redlines before now. I will keep an eye out, we try to keep to very high standards.