I want to tell you guy's about the experience I just had with Xfx's customer support. I got a Xfx HD5770 form another member here. Well after a short time of running great the fan went out on the card. So I decided to get in touch with Xfx and see if I could purchase another one. Well I had to open a support ticket and tell them the issues with the card. Within a couple hours I get a response. The support rep named Erik asked for the model number and serial number on the card and my shipping address. I gave him the info he asked for. The next day I receive another response from Erik saying that he sent in a request for them to ship me a replacement fan at no charge. I figured they would deny it or something but told him that would be great if they did. Well yesterday I receive a package from Xfx. That package was a little big to be just a fan and also way to heavy. I opened it up and low and behold they had sent me the fan complete with heat sink and shroud also the enclosed a new bottom retaining bracket. I was shocked when I open the box. All I can say is for this great of service they have gained a loyal customer. They in my opinion is great customer service. If the card is still under warranty they could have asked for me to take the card from the rig and ship it to them for repair. I would have been down a rig for atleast 2 weeks or so. Instead they stepped up to the plate and just shipped the replacement fan and all with out delay. My rig has stayed running due to me being able to strap a 80mm fan to the heat sink. I installed the new items last night and all is great now. I want to give Xfx a big thumbs up for what they did and they have my respect as a company and for there great customer service. Here is a pic of what they sent me.