Back Story I have always been an Asus customer since I bought my first motherboard from them 6 years ago. I have many motherboards of theirs in my desktop computers, and my friends computers. When I was going to buy a laptop for school, I choose Asus, thinking of my satisfaction with their service. I was wrong. I bought the laptop from Newegg, the model is a N81VG. The first time I boot up the laptop, it crashes. Crap. I reboot, it is fine. I install all my important files, games, etc. I soon realize I have random crashes, but not when you would expect them. I browse on Firefox, random crash, I played TF2 for 8 hours one day, no crashes. So I send in the laptop. For repair. RMA 1 I call Asus, they accept my RMA, I just told them I had done all the system restores and stuff cause I was 100% sure of a hardware error after getting some help here on TPU. Free Fed-Ex from Asus, great! I pack up the laptop, ship it back, and 7 days later it comes back. Before I shipped out the laptop I ran a SMART test, memcheck, and all those other ones, meaning my HD and memory were fine. So I get my laptop back, they say "WE REPLACED THE HARD DRIVE." Same problems as above. I ship it back. Again RMA 2 I call Asus, they accept my RMA, still free shipping, but this time my note in the box is about a page long, has diagnostics, and me saying, "This is a motherboard or graphics problem." So I send in the laptop, get it back 7 days later, and they say, "WE REPLACED THE FAN." Why would they think the fan was the issue, I played TF2 for 8 hours straight no crashes. It is obviously not the fan! I boot it up, same issue, and ship it back the same day. RMA 3 I call Asus, same thing blah blah over phone, takes longer, I ask for new laptop, they say put it in your note. Ok so I put it in my note that basically abridged says, "The problem is the fucking graphics processing unit, fix it or give me a new laptop." So I ship the laptop, 10 days later, I get it back. "WE REPLACED ONBOARD 3G CARD." WTF I don't even have onboard 3g how did they do anything? After booting up, I figure out it works, and after I call Asus, they say that the onboard 3g is actually the graphics card! So I got my wish, they replaced what I told them to. On the third time. Reflection I am never going to buy Asus laptops again, the service is horrible for them. I fell inclined to type out this story to educate the community on the problems I have had with them. I will still buy their motherboards, but in all seriousness, this was a horrible experience for a college student who needed a laptop during midterms.