- Joined
- Sep 5, 2007
- Messages
- 421 (0.07/day)
System Name | Komputor |
---|---|
Processor | 2500k |
Motherboard | p5b d |
Cooling | stock |
Memory | 8gigs ddr 1600 |
Video Card(s) | Asus Turbo GTX 970 4 gig |
Storage | sata II 500 gig |
Display(s) | 30inch Dell ultrasharp |
Case | Haf 922 |
Audio Device(s) | Auzentech X-Fi Prelude |
Power Supply | 600w OCZ stealthxtream |
Mouse | Razer Death Adder |
Keyboard | Logitech G15 |
Software | Win 7 home premium 64 bit. |
I just wanted to share my Razer customer service story with you all.
This is just my experience but I thought it would be interesting to tell. I'll keep it short as I can
I've owned 2 Razer mice and 2 Razer mouse pads. All 4 of these have malfunctioned so as not to work properly anymore (mice) or in the case of the mouse mats (Vespula and Xact mat) have fallen apart just past the warranty period. To be fair, the Xact mat only had the covering come off the wrist gel. I really like Razer stuff and design, but have always found it to be cheaply made.
I decided I had nothing to lose and just wanted to tell them how I felt about their products so I sent an email with a couple of pics to customer service. I got the first email assuring me that all Razer products are made with the highest quality blah blah blah, and they finished by saying how can we make you a very satisfied customer.....
I replied by saying, you could replace one of the 4 products I have, that would make me very happy. Keep in mind I told them that all this stuff was out of warranty.
Their reply was that I should send them proof of purchase so they can check the warranty. (rolls eyes)
They told me that the Razer Vespula has a 1 year warranty and I should be ok with that one and I sent them a link to the store here in Canada (Canandacomputers.com) which is no small store....showing that on their website it shows the Vespula as a 6 month warranty, not 1 year like Razer says it is. And of course after the 6month period I threw out this reciept anyways thinking it was no good! And I also told them they should contact this company to tell them this. I'm sure they will get right on that.
After many more back and forths , they finally said the best we can do is give you a 20 dollar coupon to our online store. And because I was not really expecting anything I was like ok this is fine.
They said ok great we have put in the request for the coupon and you should hear from us soon and it's 20 dollars and it expires in .......wait for it.......30 days.
So I email them back and I'm like after all this crap you give me 20 dollars and tell me I have to spend it in 30 days???? Are you guys for real? Who does this?
I have yet to hear back from them or receive any coupon. Last email from them was a couple of weeks ago.
It's a shame because I do like their products, but no more for me.
This is just my experience but I thought it would be interesting to tell. I'll keep it short as I can
I've owned 2 Razer mice and 2 Razer mouse pads. All 4 of these have malfunctioned so as not to work properly anymore (mice) or in the case of the mouse mats (Vespula and Xact mat) have fallen apart just past the warranty period. To be fair, the Xact mat only had the covering come off the wrist gel. I really like Razer stuff and design, but have always found it to be cheaply made.
I decided I had nothing to lose and just wanted to tell them how I felt about their products so I sent an email with a couple of pics to customer service. I got the first email assuring me that all Razer products are made with the highest quality blah blah blah, and they finished by saying how can we make you a very satisfied customer.....
I replied by saying, you could replace one of the 4 products I have, that would make me very happy. Keep in mind I told them that all this stuff was out of warranty.
Their reply was that I should send them proof of purchase so they can check the warranty. (rolls eyes)
They told me that the Razer Vespula has a 1 year warranty and I should be ok with that one and I sent them a link to the store here in Canada (Canandacomputers.com) which is no small store....showing that on their website it shows the Vespula as a 6 month warranty, not 1 year like Razer says it is. And of course after the 6month period I threw out this reciept anyways thinking it was no good! And I also told them they should contact this company to tell them this. I'm sure they will get right on that.
After many more back and forths , they finally said the best we can do is give you a 20 dollar coupon to our online store. And because I was not really expecting anything I was like ok this is fine.
They said ok great we have put in the request for the coupon and you should hear from us soon and it's 20 dollars and it expires in .......wait for it.......30 days.
So I email them back and I'm like after all this crap you give me 20 dollars and tell me I have to spend it in 30 days???? Are you guys for real? Who does this?
I have yet to hear back from them or receive any coupon. Last email from them was a couple of weeks ago.
It's a shame because I do like their products, but no more for me.