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My UPS has probably died

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Is there anyone who has some hardware experience with UPSes?
This APC has apparently died after firmware updade (which went well, but after a power cycle something happened), and while it powers on and the display works, the battery isn't detected or who knows.

 
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Firmware update? How much time passed between the update and this power cycle?
the battery isn't detected
Is that a question or a statement? Does your UPS manual indicate what the short rapid beeps mean?

On my APC, continuous beeping means the batteries are shot. How old are the batteries? Note it is typical for UPS batteries needing to be replaced about every 4 - 5 years - more often if you have more frequent power outages. That said, I have had them fail after 2 years and then I have had them last 7 years.

FTR, I never - as in NEVER EVER buy replacement batteries from the UPS maker. The UPS makers would like you to buy their expensive branded replacements, but there are sites that sell suitable replacements that are just as good, and often the exact same battery (or cell) as the original, just a different brand label stuck to the side, but cheaper.

If your battery is made up of 2 or more separate batteries (or cells), there may be a plastic piece in between. That can easily be removed and used on your new battery. Just make sure you note how the individual cells are strapped (wired) together.

It is likely your cells are 12V 7Ah F2 or 12V 9Ah F2 as those are commonly used by APC. Note the F2 indicates the terminal connector size. You want to make sure you get the right size. While adapters are readily available, there usually is not enough room in the UPS battery compartment for adapters.

Coincidently, just recently I ordered new batteries for my APC 1500VA. The OEM APC Battery, as seen here, is $70 (plus $5.14 shipping). Note in that image, there are a pair of batteries laying on their sides with the terminals facing each other. There is a removable plastic piece used to separate the batteries and channel the jumper cables. If yours is similar, just peel off the big green sticker (mine had a big red one on the bottom too), note the polarity of the individual batteries, then remove and save the plastic piece and cables.

I replaced the original APC batteries with these from Amazon for $37 and free shipping. I then used the plastic separator piece and strapping cables to connect the two batteries (taking care to observe polarities), then slid it into the UPS and was good to go. It was easy. Just remember to turn off and unplug the UPS from the wall during the battery change.

Note too that replacement battery prices change day to day (at least here in the US). And one day they may charge shipping, the next day shipping may be included. So shop around and be sure to factor in shipping if not included.

Sorry I don't know what options or prices you have in your country. And also, while it "appears" to me the problem is the batteries, I cannot be 100% certain it is not the UPS itself. :( If you have access to other batteries, as long as they are 12V, you can use them to test your UPS. The Ah rating will not matter for testing purposes.
 
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It's neither, more like speculation.
I'd try with different set of batteries if I had any, but I feel like some capacitor or something broke after some unlucky power cycles or whatever.

It's not beeping done by a speaker, or at least not the usual alarm beeps, because the "audible alarms" setting is turned off in the menu. Half of the sound consists of the usual physical clicks when power source changes.
The batteries in the UPS are original ones. I've only had the unit for four years.
 

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Try un-plugging the ups, then plugging back in, and restarting it.
Be sure the plug is secure in the wall (AC) socket.
 
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The batteries in the UPS are original ones. I've only had the unit for four years.
And as I noted, it is common to need to replace the batteries when they get that old. In fact, just looking at two APC UPS manuals here, they both say,
The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality AC power, and frequent short duration discharges will shorten battery life.
Replacement batteries are a lot cheaper than a new UPS.

I hope you didn't plug the UPS into a surge protector and then into the wall. You never connect a UPS to a surge & spike protector (S&SP). Likewise, never connect a S&SP to a UPS. The AVR circuits may see the power coming from a S&SP as "dirty". And if on the output side, the AVR circuits may see the load as unstable. Either scenario can put undue stress on the UPS.
 
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When I unplug the battery connector (it's a safety measure I guess) and keep it in the wall, the sounds the thing makes become totally from different dimension.
I physically "restarted" it several times.
I think there's something dead on the PCB :(
 
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I think there's something dead on the PCB
And I think one of the battery cells has died - especially now that you tell us the batteries are 4 years old.
 
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I think it would be doing a regular kind of alarm and telling me so on the display, I mean the UPS logic surely must be programmed for that situation. Batteries dying is normal occurence once in a blue moon.

Actually, what am I speculating here, I opened the manual and it there is a damn "replace battery " LED right on the unit.

No, the damn thing is kaput, I'm 90% sure of it :(
 
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Batteries dying is normal occurence once in a blue moon.
No! That is absolutely wrong. All batteries will die and that in itself is normal. And if you read your UPS manual, I am sure it will tell you they need to be replaced every 3 - 5 or even every 2 to 5 years. Yours are already 4 years old.

I've been using UPS for over 30 years! I have 6 computers in this house. Each is on an UPS. My home theater audio equipment and big screen TV are on a UPS. My garage door opener is on a UPS. My oldest UPS is an APC Smart-UPS and it is over 25 years old! I have APC, Cyberpower and Tripp Lite UPS. And I have changed the batteries on all of them.

APC is thee leading small UPS maker for a reason. They make quality products. Unless your APC took a very serious power surge off the grid, it is unlikely the UPS itself is faulty.

But hey! Its your money. If you want to spend many times more for a new UPS instead batteries, go for it. But just remember in 3 - 5 years, you will have to replace those batteries too.
 
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I have an APC BR1500LCD.

It is ten years old, and on its third set of batteries (replaced twice).
 
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A similar BX1500G is supporting this computer (plus all my network gear and 2 x 24" monitors too). It's 9 years old. It is for this UPS that I just replaced the batteries I talked about above. And this is the second set of replacements too so the previous batteries lasted an average of about 4 1/2 years.
 

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UPS' batteries have lifetime of a few years.

If this problem showed up right after the firmware update, try to downgrade if possible, if not contact APC. Most devices have a secert way to downgrade firmware
 

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I've had this exact beeping from an APC with dead batteries. The older units can sometimes just spaz out when there is an issue with the batteries, even when the batteries are disconnected.

If you don't have replacement batteries, you can use pretty much any 12v lead/acid batteries to test.
 

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FTR, I never - as in NEVER EVER buy replacement batteries from the UPS maker. The UPS makers would like you to buy their expensive branded replacements, but there are sites that sell suitable replacements that are just as good, and often the exact same battery (or cell) as the original, just a different brand label stuck to the side, but cheaper.
I tried that once, the batteries were about to start on fire and the UPS emergency shut down after a year or two. It took hours for the batteries to cool off. I had some Cyberpower branded batteries taken out of another unit that had an internal failure, stuck them in, and it's been working since.
 
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Well, one example of bad luck is just anecdotal. If you peeled off the labels to those Cyberpower branded batteries, odds are you would have seen these. And I say that because I have peeled the Cyberpower (and APC) labels off and found those very batteries underneath. Cyberpower and APC are in the UPS business. Not battery business.
 
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Well, one example of bad luck is just anecdotal. If you peeled off the labels to those Cyberpower branded batteries, odds are you would have seen these. And I say that because I have peeled the Cyberpower (and APC) labels off and found those very batteries underneath. Cyberpower and APC are in the UPS business. Not battery business.
I go to my local Auto Parts store and their battery range includes the appropriately sized 12V, 7Amp batteries at a much lower price.
 
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Yeah. I assume those are motorcycle, golf cart, or lawn mower/tractor batteries? If they will physically fit, then sure, if 12V they will work. If they won't physically fit, you can still use them with the appropriate extended wires. I know some who use big ol 12V car batteries. It does not look very pretty but it works - and you may get hours of run time too! :)
 
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No! That is absolutely wrong. All batteries will die and that in itself is normal. And if you read your UPS manual, I am sure it will tell you they need to be replaced every 3 - 5 or even every 2 to 5 years. Yours are already 4 years old.

I've been using UPS for over 30 years! I have 6 computers in this house. Each is on an UPS. My home theater audio equipment and big screen TV are on a UPS. My garage door opener is on a UPS. My oldest UPS is an APC Smart-UPS and it is over 25 years old! I have APC, Cyberpower and Tripp Lite UPS. And I have changed the batteries on all of them.

APC is thee leading small UPS maker for a reason. They make quality products. Unless your APC took a very serious power surge off the grid, it is unlikely the UPS itself is faulty.

But hey! Its your money. If you want to spend many times more for a new UPS instead batteries, go for it. But just remember in 3 - 5 years, you will have to replace those batteries too.
Um, no. You replace batteries when they stop working or you don't find the capacity satisfactory anymore. You don't replace batteries because the manual tells you to after xyz years. That would be extremely dumb.

I contacted both APC and authorized service centre and will see what they respond with. The unit is out of warranty so the repair it will cost me some, but surely it beats buying a brand new unit (which I never intended to begin with).

I ordered new batteries though just to give it a test. I'll just return them to the store the next day (I'm not paying €250 for this stuff when third party batteries cost 1/5 of this, I'm not crazy).
 
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APC has came in pretty good for me... I've gotten decent discounts thru Trade-UPS(got 80 off my old 1080VA one thru there) so check there if you still have a battery of issues...

My power grid here is fucky and mine has done good. I NEED UPS here. My govt here in wv puts too much effort to the druggie situation to even do anything with infrastructure.

https://www.apc.com/shop/us/en/products/Back-UPS-PRO-BR-1500VA-SineWave-10-Outlets-2-USB-Charging-Ports-AVR-LCD-interface/P-BR1500MS is the main one for my Precision workstation, main samsung monitor, and my cisco meraki mx64 and my arris modem. can power em all for 1 hour. and it worked for 5.5 hours for modem+router during the last long outage. I have an NS1080 for the ms220-8p meraki siwtch and it powers the 2 APs upstairs for 5 hours as well.
 
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Um, no. You don't replace batteries because the manual tells you to after xyz years. That would be extremely dumb.
:( Please - I NEVER EVER said that. Stop trying to justify your desires by twisting my words around into something I never said. That's not cool

Clearly my point to you about the manual was to illustrate to you that SLA UPS batteries are known to need replacing every few years. And your batteries are 4 years old. And it is fact, all batteries will eventually die.

Repairing your UPS (if actually faulty) may or may not be cost effective. It depends on the cost of the replacement parts, the labor hours needed for troubleshooting and conducting the repairs, plus shipping both ways. I say both ways because typically, when out of warranty, the user pays both ways.

That said, even if the fault lies in the UPS itself, that does not change the fact your batteries are over 4 years old and will need to be replaced, sooner rather than later - and that's because they are old, not because the manual says to replace them. :rolleyes:
You replace batteries when they stop working or you don't find the capacity satisfactory anymore.
Exactly - assuming by "capacity" you mean "battery runtime".
 
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Bah, I got a hold of an APC support guy/technician, and after some email ping pong he concluded the UPS is more likely than not kaput.
I'll see tomorrow with new batteries.
 
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Well, as I said in my first post, can't be certain it is not the UPS itself. I hope it is the batteries as that will certainly be the least expensive solution - not to mention get your gear protected right away - which is the most important point, IMO.

FTR, every set of replacement batteries I have received were not fully charged, but they were charged enough (~60 - 80%) to start using the UPS right away to take advantage of the AVR feature of the UPS.

Keep us posted.
 
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I'm also pretty sure it's batteries. What's likely happened is that you rarely use the UPS function of your UPS, and while it stays on trickle charge - sensors have something to report.
When you updated the firmware on your unit, charging was off and your already long-dead battery simply discharged to nil and could not charge any more, while sensor did exactly what it should - alert about battery replacement.
BTW, Powerchute battery capacity/health status is frequently glitchy if you rely on it for monitoring. I only use it on my APC to monitor my server's power usage, and that's about it.

Um, no. You replace batteries when they stop working or you don't find the capacity satisfactory anymore. You don't replace batteries because the manual tells you to after xyz years. That would be extremely dumb.
If you like toasty-hot batteries, or electrolyte leaking all over your stuff - then definitely :banghead:
UPS batteries aren't car batteries, they don't just gradually lose capacity, they also have consequences like rapid drying-out, heating up even on trickle charge or during normal operation, and past certain point can die in a snap (e.g. go from 30-40% capacity to 0, or "mildly" blow up from overheating inside the UPS, or expand while still "technically" functioning). It's the same for both lead-acid and gel batteries, not because of the form factor or special design, but because they are always used in the least optimal or healthy way (e.g. fully charged all the time, until every once in a while it gets drained to the bone).

As a rule of thumb, I change batteries at work, in my personal office, and in my attic server rack as soon as warranty expires (2 years for my favorite brands). The one on my desk is switched as soon as it gets noticeable warmer to the touch (around 3 year mark, like a clock).
I'm more accustomed to maintaining my UPSes in good health, cause in my area there are frequent repairs on transformer stations or power lines, and occasional 1-2 hour power loss is nothing special. In civilized places you simply don't notice any issues until it's too big or too late. Still, I wouldn't push it past 4 years even for the fanciest most expensive batteries on the market.

Too bad I have no pics. If you haven't seen the consequences of overdue battery replacement, I had a really bad case at local webdev office. They forgot about batteries in their server cabinet, and some genius put it tight between toasty NAS/app server and Cisco switch. It worked like that for 5 years. At some point the poor thing overheated and expanded so hard, that I had to power off the entire rack and bend it in order to pull anything from it. Rackmount UPS chassis looked like it had a kilo of TNT explode in it, but after disassembly I pulled a pair of APC-branded batteries mis-formed into a volleyball, and everything around it (including poor switch) was drowned in electrolyte. Server chassis was bent to shit(motherboard still alive). Switch was barely working on its last breath. They've only noticed when some RJ45 outlets stopped working.

I tried that once, the batteries were about to start on fire and the UPS emergency shut down after a year or two.
Probably some crappy batteries. I always use offbrand, cause it's much cheaper and gives me leeway to increase capacity.
Few of our local companies (LogicPower and Matrix) sell decent re-branded chinese lead-acid 9Ah units at half the cost of 7Ah APC or third the cost of, let's say, Panasonic. Claimed capacity is real and I personally tested it on many occasions, and warranty is exactly like APC (2 years). Never had issues with those.
Saved my ass last year, when I lost power for 4+ hours and our guys were uploading few hundred gigs of measurement logs that day.
 
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BTW, Powerchute battery capacity/health status is frequently glitchy if you rely on it for monitoring. I only use it on my APC to monitor my server's power usage, and that's about it.
However, there really is no other program. And the same PowerChute program is used on many APC UPS, but not all APC UPSs are the same, nor do they provide PowerChute the same information or features.

With my fancier APC BX1500G, I can initiate a self-test from PowerChute. I can tell PowerChute the date I changed the batteries and it will keep track of that. I can tell it how much my power company charges for each kilowatt hour and it will calculate my costs.

But the same PowerChute program on the same computer, but connected to my not so fancy APC ES750, doesn't let me run a self-test, enter dates or KWH costs.

So much depends on the features of the specific model of APC UPS you have.

In fairness to PowerChute in terms of monitoring, it really only can do estimates based on what it sees at that point in time because it cannot really know what I, as the user, will task my computer to do in the coming minutes. For example, I run with 2 monitors. PowerChute may tell me I only have 5 minutes of battery run time left at which point, it needs to start saving files and shutting down the computer. But if I am quick, I can power off one of the monitors and get a few more minutes.

Also, "PowerPanel", Cyberpower's monitor program looks more up-to-date and provides some more options, it is no better at accurately predicting exactly how much runtime is left.

That said, neither of these programs are actually needed for the UPS, and more importantly, for the AVR protection to work. The programs just make it nice if the computer is unattended. Then PowerChute will "gracefully" shutdown Windows and power off your computer instead of just letting it crash down hard.

In civilized places you simply don't notice any issues until it's too big or too late.
Yeah, lousy power is not exclusive places less civilized. I live in a 60 year old house in a 150 year old town in the middle of Tornado Alley. My power lines are doing some serious sagging right now with over 2 inches of heavy snow sitting on them. I've had all my UPS yell at me, and my lights flicker twice in the last 30 minutes. :( Fortunately, the trees have yet to get their branches full of leaves or I would be afraid of several downed limbs taking out both my power and my cable lines. Last time that happened, it took 3 days for the cable company to put a new drop in to the house. But that did not matter because it took two more days before I had power. Not fun.
 
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New battery didn't help at all, the UPS is a toast :(
I'll have it examined in an authorized service centre, but I'm afraid it will be unfixable, because as I was told, APC doesn't supply spare parts to anyone.
 
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