My very recent personal computer keeps on randomly restarting

[Parano01]

10 days ago, I was the happiest man ever, I was finally able to get my hands on my first gaming pc ever, and immediatly started playing games and just enjoying the machine, however this happiness didnt last as I started encoutering problems yesterday, my computer randomly keeps on rebooting and nothing seems to fix it, I even reset the pc and windows as i still didnt have any important files in it, like i said this is mainly for gaming, and yet it didnt fix it, the computer keeps on rebooting very randomly, sometimes up to 3 times before it functions again. the event viewer shows a kernel 41 error thingy as well as a whealog 18 error, i can't pintpoint what seems to be the cause, please help me out. I still have a warranty from the guy who built it but i dont want to quickly blame him, however all evidence shows some kind of hardware problems or the build itself was crappy(doubt it hes a proffesional).
tl;dr : pc randomly restarts, kernel 41 and whealog as errors in event viewer and all evidence points to hardware issues.
thanks for the feedback

 

[kapone32]

Welcome please give us your computer's specs?

 

[AltCapwn]

Could you please share the event logs? More precisely, the WHEALOG. It should gives you details on the faultive hardware.
We could start by updating the drivers related to the problematic part.

 

[dirtyferret]

Make sure all the power supply cables are plugged in securely both to the hardware and PSU. Also what PSU do you have?

 

[Parano01]

@kapone32 so my specs are as follow :
asus 320 m-k for the motherboard
amd ryzen 5 3600
asus tuf 1660 super
240 ssd pny(never heard this brand tbh lol but its been working well)
1tb toshiba hdd
cougar 600w 80= for psu
a cougar case but that is irrelevant
for ram i have t force delta rgb 3200 (2*8gb)
my main suspect tbh as this is most likely not software ( I did a full reset as mentioned on op) is 1) psu is shitty? or 2) the motherboard is too weak for the other components

@altcapwn ok sure but beware that as im french this is a rough english translation of what is said :
a material error that cannot be fixed has occured
signaled by the processor's core
source of error : machine check option
type of error : cache hierarchy error
id apic for processor : 8



journal : system
source : whea-logger
event : 18
level : error
user : local service

@dirtyferret yea but i dont wanna do that as opening the case will most likely cancel my warranty lol

 

[dirtyferret]

Opening the case will not cancel your warranty

 

[AltCapwn]

@altcapwn ok sure but beware that as im french this is a rough english translation of what is said :

I do speak french too so you can DM me the whole event if you'd like.

 

[kapone32]

Did you move the case at all since you got it?

 

[Parano01]

Did you move the case at all since you got it?

yeah i guess but not in any way that would damage components just to plug/unplug usbs and cables...

@altcapwn voici l'image ( sorry for bad quality)

 

[AltCapwn]

Oh this error is pretty generic unfortunatly as it's a CPU error. The thing is, a bad component can lead to a CPU error.
We could check the dump file, it should give us the affected driver as the event doesn't.

C:\Windows\LiveKernelReports\WHEA

Usualy it's caused by the CPU (bad temps and or bad OC).
This can be caused by the GPU too (bad firmware, bad driver) or the motherboard (bad BIOS, bad voltage).

If you don't have dump files, you can check those :
Check you CPU temps and see if they are OK.
Check your BIOS version and see if you can update it.
Check your GPU drivers and see if you can update it.
Check if you have any Windows Update drivers pending. Else, check if your Motherboard manufacturer has some Chipset updates for you.
You can try to run some benchmark or test (CPU, MEMORY, CPU) and see if it crashes in one of those. It could pinpoint the problem.
Some people had to update the GPU Firmware, but let's keep that as last options.


*Edit : Corrected the dmp locations as WHEA has its own.

 

[Tatty_Two]

My first thought was PSU but a kernel 41 power error sometimes occurs in relation to Windows power options, whilst is sounds odd, if the setting is on "Balanced" change it to performance, if it's set to performance then change it to balanced, reboot and play a game.

 

[AltCapwn]

My first thought was PSU but a kernel 41 power error sometimes occurs in relation to Windows power options, whilst is sounds odd, if the setting is on "Balanced" change it to performance, if it's set to performance then change it to balanced, reboot and play a game.

Good point.
And with AMD Chipset Drivers, you should have a "Ryzen Power Plan". You can test this out too.

 

[Parano01]

ok but how do i open the dmp files i cant open them it just show a bunch of files with 5 digit numbers a the end coule the numbers give us hints?