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Need Help Please!!

penguin

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hi everybody i havent been on i quite a while because my computer has been fine, but now my dad's laptop has incountered a problem with firefox. when you go to load firefox up it doesn't want to no. it keeps saying that windows has encountered a problem with firefox and needs to download.

he is running on windows vista home premium.

we tryed to re-download firefox the latest version but that didn't want to know ether.

please could people get back and help. thank you very much.
 
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Did you do a complete un install and then re load it?
 

modder

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Mar 1, 2008
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penguin@
1-windows show post code errors?
2-firefox release ?
3-add-ons firefox ? like downthemall!,no script,...if yes,uninstall all add-ons
4-try to disable antivirus and firewall only for testing.
 
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