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New build gives me this when I update GPU driver: 'AMD Software has stopped working' - why?

Tommygunn

Tommygunn

Joined
Feb 11, 2007
Messages
328 (0.05/day)
Location
Emilia Romagna, Italy
System Specs
Processor AMD Ryzen 5 1600
Motherboard Asus ROG Strix B350-F Gaming
Cooling AMD Wraith Spire, 4x Corsair SP120 RGB, GPU stock
Memory G-Skill Ripjaws V, 2400MHz, 15-15-15-35, 2 x 8GB (F4-2400C15D-16GVR)
Video Card(s) XFX RX580 8Gb Black Edition
Storage Samsung 850 Evo 1Tb, Samsung 850 Evo 250Gb
Display(s) Viewsonic XG2401
Case Corsair Crystal 460X RGB
Audio Device(s) Onboard
Power Supply Corsair HX750
Mouse Razer Deathadder Chroma
Keyboard Corsair K70 RGB Mk.2
Software Windows 10 Home 64bit
Since I've built my new computer I get the message 'AMD Software has stopped working', see below.
This happens with the latest, previous and even older versions of the driver. It doesn't seem to have a noticeable impact on the actual installation but surely something is not right? Any ideas?

The update is for an XFX RX580 8GB Black Edition, Windows 10 64bit Home computer.

Tom.
 
P4-630

P4-630

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Jan 5, 2006
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System Name AlderLake / Laptop
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Video Card(s) MSI RTX 2070 Super Gaming X Trio / Intel HD620
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Benchmark Scores Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock
Did you try DDU and a clean driver install?

Did you update windows with the latest updates?
 
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Tommygunn

Tommygunn

Joined
Feb 11, 2007
Messages
328 (0.05/day)
Location
Emilia Romagna, Italy
System Specs
Processor AMD Ryzen 5 1600
Motherboard Asus ROG Strix B350-F Gaming
Cooling AMD Wraith Spire, 4x Corsair SP120 RGB, GPU stock
Memory G-Skill Ripjaws V, 2400MHz, 15-15-15-35, 2 x 8GB (F4-2400C15D-16GVR)
Video Card(s) XFX RX580 8Gb Black Edition
Storage Samsung 850 Evo 1Tb, Samsung 850 Evo 250Gb
Display(s) Viewsonic XG2401
Case Corsair Crystal 460X RGB
Audio Device(s) Onboard
Power Supply Corsair HX750
Mouse Razer Deathadder Chroma
Keyboard Corsair K70 RGB Mk.2
Software Windows 10 Home 64bit
My windows is currently: 1709/16299.125
I've only done a clean install when offered the option by the driver. I'e not done a DDU, that's new to me, I'll have to do that.
Is there a recommended program for that? This: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Tom.


Edit:
Just done a DDU and loaded on 17.12.2 and it all went fine no warning and it took me to the AMD website to say everything is ok.
However, I am now getting 2-5 second black screens when playing BFBC2 as opposed to the hard crashes I was previously. See here: https://www.techpowerup.com/forums/threads/why-does-bfbc2-hard-crash-on-my-new-system.239893/
 
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