• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

new nvme drive not found in Win10

Joined
Jun 5, 2020
Messages
9 (0.27/day)
Location
Crazytown
System Name Ryzen 3700X
Processor Ryzen 3700X
Motherboard Asus Strix X470-F Gaming
Cooling BeQuiet Dark Rock 4, Anidees Aureola Duo 140mm case fans
Memory GSkill Trident Z Royal
Video Card(s) EVGA 1080Ti FE
Storage Samsung 970Evo Boot drive, WD Black 6TB
Display(s) Nixeus 27"
Case Phanteks Enthoo Luxe Tempered Glass
Audio Device(s) Soundblaster Z, Kanto Yu4 and Sub8
Power Supply EVGA Supernova 750 G3
Mouse G502
Keyboard Steelseries
Software Win10 Home
Hello, I recently purchased a new WD Blue SN550 to use for Steam, GOG and Epic games and other media. I have the drive installed in the 2nd m.2 slot on the board and it is not being detected in the bios or win10 disk management. I thought maybe the 2nd M.2 slot is disabled by default but I have looked through the bios for a setting or something and can't seem to find anything. I have my 1080ti in the top X16 slot and a Soundblaster Z in the 2nd PCIe 2.0 slot (see attached pic). I have looked through the mobo manual and the only thing I can find is that the M.2_2 socket shares PCIe clock with PCIe x1_1. When PCIe x1_1 or PCIe x1_3 is occupied, the M.2_2 socket can only support SATA mode. The soundblaster z card is in slot 1_2 so as far as I can tell it should work as slots 2.0x1_1 and 2.0x1_3 are empty. Any ideas? TIA


Screenshot_2020-06-05 E14093_ROG_STRIX_X470-F_GAMING_UM_V2_WEB pdf.jpgScreenshot_2020-06-05 E14093_ROG_STRIX_X470-F_GAMING_UM_V2_WEB pdf.png
 

zotric

New Member
Joined
Jun 5, 2020
Messages
2 (0.06/day)
Just a few routine things in case you have not tried them.
Obviously it is important to preserve your current working system!
1. With the new drive installed: Make a note of your current BIOS settings then reset the bios. Then put back your original settings. See if the new drive is now detected in Windows.
2. If that did not work, and you want to risk it, re-flash your BIOS if there is a later version. See if the new drive is now detected in Windows.
3. If that did not work you might try removing all drives apart from the new one and see if a Windows install (from media) detects the new drive. At least then you will know whether or not it is to do with your Windows installation.
Don't do this with your other drives in place!!
4. If the new drive is still not detected I would try removing every board except for the essentials and repeat the previous step. You could do this first, of course, but be sure to remove every other drive first.
 
Joined
Feb 18, 2005
Messages
2,792 (0.50/day)
Location
Ikenai borderline!
The drive may be DOA. Remove your current Samsung from the 1st M.2 slot and put the SN550 in there, then boot into BIOS. If the SN550 is still not detected then it's probably time to RMA it.

Assuming the drive seems good, remove the Sound Blaster and check again in the BIOS. If the SN550 is now detected, you know that PCIEX1_2 is also involved in some sort of lane-sharing shenanigans that the manual doesn't talk about. You can then try putting the Sound Blaster in PCIEX16_3 instead and see if that frees up the lane allocation.

Your BIOS may allow you to disable onboard devices and/or switch some chipset lanes around, and these options generally aren't very well named or described. Worst comes to worst, you can try a clear CMOS and see if that helps. It's possibly a compatibility issue between your board and the SN550 (seems unlikely to me but you never know), so a BIOS update (if available) may do the trick.
 
Joined
Feb 20, 2019
Messages
929 (1.84/day)
System Name PowerEdge R730 DRS Cluster
Processor 4x Xeon E5-2698 v3
Cooling Many heckin screamy bois
Memory 480GB ECC DDR4-2133
Video Card(s) Matrox G200eR2
Storage SD Card. Yep, really no other local storage.
Display(s) It's probably a couple of boring Dell Ultrasharps and a sacrificial laptop.
Case 39U 6-rack server room with HEVC and 44KVA UPS
Mouse Maybe
Keyboard Yes!
Software ESXi 6.5 U3
Benchmark Scores I once clocked a Celeron-300A to 564MHz on an Abit BE6 and it scored over 9000.
The drive may be DOA. Remove your current Samsung from the 1st M.2 slot and put the SN550 in there, then boot into BIOS. If the SN550 is still not detected then it's probably time to RMA it.
This is the first thing I would do. 60 seconds of effort to instantly find out it's a motherboard issue or SSD issue.
 

zotric

New Member
Joined
Jun 5, 2020
Messages
2 (0.06/day)
The drive may be DOA. Remove your current Samsung from the 1st M.2 slot and put the SN550 in there, then boot into BIOS. If the SN550 is still not detected then it's probably time to RMA it.

Assuming the drive seems good, remove the Sound Blaster and check again in the BIOS. If the SN550 is now detected, you know that PCIEX1_2 is also involved in some sort of lane-sharing shenanigans that the manual doesn't talk about. You can then try putting the Sound Blaster in PCIEX16_3 instead and see if that frees up the lane allocation.

Your BIOS may allow you to disable onboard devices and/or switch some chipset lanes around, and these options generally aren't very well named or described. Worst comes to worst, you can try a clear CMOS and see if that helps. It's possibly a compatibility issue between your board and the SN550 (seems unlikely to me but you never know), so a BIOS update (if available) may do the trick.
A better approach than mine, I think.
 
Joined
Oct 18, 2013
Messages
1,982 (0.81/day)
Location
If'n I tellz ya, den I gotzta, well, you know....
System Name The Big RED One
Processor i9-9900k, oc'd to 5.037 ghz
Motherboard Asus ROG Maximus Hero Wifi Z390
Cooling CoolerMaster AIO 280mm push/pull, 11x Corsair 140mm ML RGB Fans (top, sides, rear)
Memory 32GB Corsair Vengence RBG pro DDR4-3200 (4x 8GB) in XMP2
Video Card(s) MSI Seahawk 1070 w/15% o/c
Storage 2x WD Black SN750 1TB nvme + 2x 2TB Crucial SSD
Display(s) 2x Samsung 43" LCD's @4k-1440p
Case Thermaltake TT900 Supertower
Audio Device(s) Built-in
Power Supply EVGA G2 SuperNova 850W Modular
Mouse Logitech MX Master 2
Keyboard Logitech G613 mechanical wireless
Software Windows 10 pro 64 bit, with all the unnecessary background shiite turned OFF !
Benchmark Scores Quicker than flies on a dung pile
Also remember that you will need to initialize the drive in Disk Mgmt before it will show up in your list of drives, but windows should have alerted you to that fact right away as soon as you installed it & booted up your machine....
 

Toothless

Tech, Games, and TPU!
Supporter
Joined
Mar 26, 2014
Messages
6,242 (2.72/day)
Location
Washington, USA
System Name Veraltet // Dualie
Processor 3700x // E5-2680v2 x2
Motherboard AsRock Taichi Ultimate x470 // S2600IP4
Cooling NH-D15 Chromax // Hyper 212 x2
Memory G.Skill 2x16GB // 16x4GB ECC
Video Card(s) MSI GTX1080 Ti Gaming X // MSI GTX750
Storage 2 NVMEs + 5 HDDs // 2x 240GB SSD + 700GB HDD
Display(s) LG 34UB88-P + 2x AOC 2425W
Case Nanoxia Deep Silence 6 // Big boxy case
Audio Device(s) SteelSeries Arctis 5 // None
Power Supply Rosewill Fortress 750w // Rosewill 1kw
Mouse Logitech G602
Keyboard G.Skill KM780 RGB (Brown switches)
Software Windows 10 Professional
Benchmark Scores Trips the breaker
As @bonehead123 said, Disk Management and/or try Diskpart in CMD (as admin of course) to see if the drive needs to be picked at.
 
Joined
Jun 5, 2020
Messages
9 (0.27/day)
Location
Crazytown
System Name Ryzen 3700X
Processor Ryzen 3700X
Motherboard Asus Strix X470-F Gaming
Cooling BeQuiet Dark Rock 4, Anidees Aureola Duo 140mm case fans
Memory GSkill Trident Z Royal
Video Card(s) EVGA 1080Ti FE
Storage Samsung 970Evo Boot drive, WD Black 6TB
Display(s) Nixeus 27"
Case Phanteks Enthoo Luxe Tempered Glass
Audio Device(s) Soundblaster Z, Kanto Yu4 and Sub8
Power Supply EVGA Supernova 750 G3
Mouse G502
Keyboard Steelseries
Software Win10 Home
Thanks for all the replies. I will try some of the suggestions later this evening. I'm wondering if the drive is DOA myself as it was an amazon return item.

edit - Well the drive appears to be dead. I tried it in the second m.2 slot on my laptop and nothing. Then I removed the drive from first m.2 slot and tried the sn550 and still nothing. I guess I'll rma it back to amazon. Thanks to everyone for your help.
 
Last edited:
Joined
Oct 18, 2013
Messages
1,982 (0.81/day)
Location
If'n I tellz ya, den I gotzta, well, you know....
System Name The Big RED One
Processor i9-9900k, oc'd to 5.037 ghz
Motherboard Asus ROG Maximus Hero Wifi Z390
Cooling CoolerMaster AIO 280mm push/pull, 11x Corsair 140mm ML RGB Fans (top, sides, rear)
Memory 32GB Corsair Vengence RBG pro DDR4-3200 (4x 8GB) in XMP2
Video Card(s) MSI Seahawk 1070 w/15% o/c
Storage 2x WD Black SN750 1TB nvme + 2x 2TB Crucial SSD
Display(s) 2x Samsung 43" LCD's @4k-1440p
Case Thermaltake TT900 Supertower
Audio Device(s) Built-in
Power Supply EVGA G2 SuperNova 850W Modular
Mouse Logitech MX Master 2
Keyboard Logitech G613 mechanical wireless
Software Windows 10 pro 64 bit, with all the unnecessary background shiite turned OFF !
Benchmark Scores Quicker than flies on a dung pile
as it was an amazon return item.
I would venture to say that some butthead a-wipe did the ole switcharoo with a bad drive, ordered a new one, and sent their bad drive back to da 'Zon saying the new one was DOA..

Hopefully they will be stupid enough to continue to abuse the return privelage & get their account closed forever.... they are cracking down on this as of late....

Sorry you had to put up with this nonsense :(
 
Top