Newest Bought HIS Radeon R7 240 iCooler 2GB GDDR5 Flickering Issues, Hardware Defect or..?

[Jeamy]

Hi guys, greetings..

I'm nob here, this is my first post in this forum, i've problem with my new VGA Card.. HIS Radeon R7 240 iCooler 2GB GDDR5, it has jiff broken flickering issues in my screen, this happen sometimes not too frequently and can't predict it when.

I've already trying installing with different OS, drivers, monitors or even with different motherboard and cpu, but the issues still persist, different result is just about frequent of the issues it self, in my old pc this issues more less frequently happen (it can happen once in a day or sometimes nothing) than in my new pc (it can happen twice or more in 1-2 hours) but all clear in my eyes.

For detailed issues i've already recording it in video:

Flickering at minutes : 1:18, 1:23, 1:54, 2:40

I've already try to claim warranty to the distributor of HIS reseller in my country, but they rejecting my claim and told me that they're already testing it (only) in 1 hour and didn't find any issues at all, this is so silly.. so i'm stuck with it.

Detail of my testing with this card:
- Test with difference driver version from old release September 2016 (forgot the exact version) until the latest version now
- Test with difference Windows version, latest win7 SP 1 ultimate x64 & latest win 10 Pro x64 also try with difference drivers too even try with driver from win update.
- Test with different display monitors also with difference port (DVI-D and Analog VGA), DELL U2412M and Samsung SyncMaster BX1931
- Test with difference PC, newest PC Asus H61M 1150 socket with Intel core i3 3240, 2x4GB Dual Channel Corsair Vengeance DDR 3 RAM, and my old PC Asus P5Q Deluxe 775 socket with Intel Core 2 Quad Q9300, 2x2GB Dual Channel Corsair DDR 2 and V-Gen 2x2GB (8GB Total RAM).

Not already testing it:
- Considering to try flashing difference VBios version, but unfortunately until now i can't find the same exact version device id with mine, the one that looks like similar with mine is only this version here (seems like old version than mine), then my original bios (already upload it) is here.

Is it possible if i try flashing that looks similar bios version to mine to testing the difference and hope might be nothing flickering issues in that version??

My card ss from GPUZ:


I hope someone here can help me, thanks

 

[alucasa]

New....?
Where did you purchase it from?

Bios? Flashing? Doh. Sure, flash away.

 

[Jeamy]

New....?
Where did you purchase it from?

Bios? Flashing? Doh. Sure, flash away.

Thanks for your fast response..

Yap, new, i bought it from online store in my country (Indonesia)
You mean it's okay if i flash this bios version in mine even looks like that old than original from mine..?

 

[dorsetknob]

contact your local (to you) consumer rights dept ( local Government)
That card if Quote" new"
needs RMA

 

[R00kie]

A BIOS flash is not a panacea, it will not fix a hardware issue. Throw a book at the etailer, and demand an RMA.

 

[Jeamy]

contact your local (to you) consumer rights dept ( local Government)
That card if Quote" new"
needs RMA

Thanks for your response..

Unfortunately..my local government in my country is not too much care to consumer like me that's not too much enough money to pay them,

 

[alucasa]

If it's new, RMA?

Why is RMA not an option?

 

[Jeamy]

If it's new, RMA?

Why is RMA not an option?

I will try a second time to RMA, but when my pc have free time, the problem is..i've used this PC for my home work..i don't have onboard vga or other pci card to replace it temporary while doing RMA process.

Thanks anyway for your solution.

 

[kruk]

Not already testing it:
- Considering to try flashing difference VBios version, but unfortunately until now i can't find the same exact version device id with mine, the one that looks like similar with mine is only this version here (seems like old version than mine), then my original bios (already upload it) is here.

Is it possible if i try flashing that looks similar bios version to mine to testing the difference and hope might be nothing flickering issues in that version??

DO NOT flash the card! Here are two additional options:
a) use a fan to blow air on the cards PCB. If you have two fans, try to cool both sides of the cards. Something might be overheating.
b) if a doesn't help, put some light load on the card and watch for artifacts. Maybe the memory clocks are dropping too low in idle which is causing flickering.

 

[Jeamy]

DO NOT flash the card! Here are two additional options:
a) use a fan to blow air on the cards PCB. If you have two fans, try to cool both sides of the cards. Something might be overheating.
b) if a doesn't help, put some light load on the card and watch for artifacts. Maybe the memory clocks are dropping too low in idle which is causing flickering.

Thanks for your suggestion..
I will try that option..but for b) option..can you describe more detail, which part that i must watch that's suspect has artifacts also what kind of physically artifacts that i can see usually with this kind of flickering issues.
and for memory clocks, is it enough just watching continuously from gpuz..?

 

[kruk]

Thanks for your suggestion..
I will try that option..but for b) option..can you describe more detail, which part that i must watch that's suspect has artifacts also what kind of physically artifacts that i can see usually with this kind of flickering issues.
and for memory clocks, is it enough just watching continuously from gpuz..?

Some memory chips have problems when the clocks/voltage get too low and show artifacts/flicker. The problems are not there when the card is loaded. If the artifacts occur when memory is at lowest level and do not occur when it's above this, then this might be the problem. Using a game or 3D mark will bump the clocks enough to transition from 2D/idle to 3D values.

 

[eidairaman1]

Some memory chips have problems when the clocks/voltage get too low and show artifacts/flicker. The problems are not there when the card is loaded. If the artifacts occur when memory is at lowest level and do not occur when it's above this, then this might be the problem. Using a game or 3D mark will bump the clocks enough to transition from 2D/idle to 3D values.

Im wondering if afterburner can help with stock clocks and voltage in 2D.

Hows the refresh rate of the monitor, has a different cable been tried?

Has a different monitor been tried too?

Edit
That looks like a screen glitch to me, ensure refresh rate is at default spec, turn off gpu scaling. Do not allow it to run custom resolutions too.

If necessary bump the refresh rate up a little or swap the monitor.

 

[Totally]

My gut tells me the problem lays with the display driver physically located on the card it's probably overheating or pcb flexing. I'd exchange or RMA the card as soon as I could not something I'd want to troubleshoot. If it's having problems now it will definitely be having problems later.

edit: Didn't see the part where you mention that you are stuck with the card.

 

[Jeamy]

Some memory chips have problems when the clocks/voltage get too low and show artifacts/flicker. The problems are not there when the card is loaded. If the artifacts occur when memory is at lowest level and do not occur when it's above this, then this might be the problem. Using a game or 3D mark will bump the clocks enough to transition from 2D/idle to 3D values.

I've already testing it with latest Fumark also watching with GPUZ but, result nothing any flickering even while memory clock down to 150mhz while idle.

Im wondering if afterburner can help with stock clocks and voltage in 2D.

Hows the refresh rate of the monitor, has a different cable been tried?

Has a different monitor been tried too?

Edit
That looks like a screen glitch to me, ensure refresh rate is at default spec, turn off gpu scaling. Do not allow it to run custom resolutions too.

If necessary bump the refresh rate up a little or swap the monitor.

I've already done that test, with different monitor and different port and cable, also with different pc's, driver and OS too, and already write in my first post above, and nothing wrong with my minitor, cable, pc, os also with driver.

My gut tells me the problem lays with the display driver physically located on the card it's probably overheating or pcb flexing. I'd exchange or RMA the card as soon as I could not something I'd want to troubleshoot. If it's having problems now it will definitely be having problems later.

edit: Didn't see the part where you mention that you are stuck with the card.

Stuck with that card i mean i must stuck for a while now whether i want it or not, i've already trying to RMA in the first try with returning the card to the reseller then he sending it to the services center, but service center of that distributor of the card has rejecting my claim, they said already testing it (with just an hour test) but nothing happen and they said the card is fine, i intend to trying RMA the card again but this time i wanna bring it the card my self directly to the service center in my town, but the problem now is i don't have other card to replacing this card temporary while i trying claiming RMA again, also i can't leave a loot my home work now.

 

[dont whant to set it"']

let me get this straight ,your card exhibits same problems in two distinct PC's?
1) software related;
2) the card;
3) sayd two PC's power by same PSU?

 

[Jeamy]

let me get this straight ,your card exhibits same problems in two distinct PC's?
1) software related;
2) the card;
3) sayd two PC's power by same PSU?

Yes
1. Same result, the only difference is range frequently come of the issue it self.
2. ?
3. Nope, each with different PSU.

 

[dont whant to set it"']

Reading the chip on your card is an"Oland pro" found in R "n" 200series and 300 series, have you tryed with driver for latter series one?
I'd say 99℅ the card "sneaked passed" Q/C somehow.

 

[eidairaman1]

Replace the card.

 

[Jeamy]

Reading the chip on your card is an"Oland pro" found in R "n" 200series and 300 series, have you tryed with driver for latter series one?
I'd say 99℅ the card "sneaked passed" Q/C somehow.

Not yet, just try driver for 200 series, only try a few old version from 2016 release and the latest one.
About the chip it self..GPUZ showing "OLAN_LE" chip for my card.
Maybe..they're "HIS QC dept" too lazy to testing in detailed about their low-end card product.
Really making me disappointed also loosing my faith with this "HIS" brand at the first time want to try their product.

 

[erocker]

Sorry if it's been mentioned already but have you tried a different monitor cable?

 

[Jeamy]

Sorry if it's been mentioned already but have you tried a different monitor cable?

Yup..already, also try with different port DVI-D and VGA, result still the same.
No problem..i've always appreciated anyone help, thanks