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No Fan Control or Temp Readings 7950

PetmyGoat

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#1
Hello,

I have a Sapphire 7950 Dual-X 3L that was working fine until the other day. Now, in GPUz, CCC, Trixx, and any other program I try, I get a reading of 0 degrees C from the GPU, and the fan stays at 20%. I discovered this yesterday while playing Far Cry 3, my card was literally BAKING itself, as it was running at 1150/1550 @ 1.25v with the fans stuck at 20%. I have tried uninstalling and reinstalling Catalyst 14.2, to no avail. Also, flipping between BIOS's dosent help.

Is there anything left to try?

Thanks,
Goat
 
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Processor Intel(R) Xeon e5-2690 v2 Stock 3.3GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block & Phobya G-Changer 360 V2.0 RAD H2o VGA "AlphaCool M18" Hybrid
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#2
Hi

test the vga card in another system if possible *If same issue

*return the vga card to the e-tailor/retailer and or raise an RMA with the manufaturer of the vga card and explain issue.
[*If the vga card is still under warranty]

Edit: out of interest did try manual fan settings in Catalyst Control Center; any use?

atb

Law-II
 

PetmyGoat

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#3
Unfortunately, I don't have another system to try, but I just did try moving it to the second PCI slot, to no avail. I did try the manual fan setting in CCC, it shows it change, but there is no difference. Trixx and GPUz both show it stays at 20%.

I do have a spare HDD I could throw in and do a fresh install of Windows and CCC, if you think that would help?

The card is 5 months old btw
 
Joined
May 9, 2011
Messages
1,900 (0.77/day)
Likes
897
Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Xeon e5-2690 v2 Stock 3.3GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block & Phobya G-Changer 360 V2.0 RAD H2o VGA "AlphaCool M18" Hybrid
Memory Gskill RipjawsZ 16Gb & Gskill TridentX 16Gb 9-10-9-28 2T @ 1866Mhz [locked]
Video Card(s) Zotac GTX 1080ti AMP EXTREME
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 4096*2304]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 16299.192]
#4
Hi

I do have a spare HDD I could throw in and do a fresh install of Windows and CCC, if you think that would help?
I think this is "clutching at straws" so to speak; as other steps that have been taken have not shown any sign of resolving the issue, if have the time to do so, it may be worth a shot.

The card is 5 months old btw
Warranty should be good, ask for a replacment card

atb

Law-II
 
Joined
May 9, 2011
Messages
1,900 (0.77/day)
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897
Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Xeon e5-2690 v2 Stock 3.3GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block & Phobya G-Changer 360 V2.0 RAD H2o VGA "AlphaCool M18" Hybrid
Memory Gskill RipjawsZ 16Gb & Gskill TridentX 16Gb 9-10-9-28 2T @ 1866Mhz [locked]
Video Card(s) Zotac GTX 1080ti AMP EXTREME
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 4096*2304]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 16299.192]
#6
Hi

I plan to RMA it, thanks for the help. Ill update the thread with any new info.
Good Call; my experience with Sapphire support has been good in the past, hope you get it sorted out :toast:

atb

Law-II