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NVCleanInstall knocks out Oculus?

MrDamage-42

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Hello.
Anyone else having trouble getting their Oculus headset to work after using NVCleanInstall? The headset (Rift S) was recognised and fully working as far as the games were concerned, but I got a completely black screen.

I reinstalled the original Nvidia driver and it fixed the problem. I later used NVCleanInstall again and it gave me problems untill I selected "Full install" and then later just unchecked the "Telemetry and Advertising" option, which is now working perfectly.

Anyone know which options to enable/disable?

Thanks.
 

W1zzard

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First time I hear of this. Is the Oculus connected to your graphic card's USB-C? in that case you'll probably need the USB-C driver
 
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First time I hear of this. Is the Oculus connected to your graphic card's USB-C? in that case you'll probably need the USB-C driver
The Oculus Rift S has two cables, one for graphics, the other for data (mostly sensors I assume).

The graphics cable is DisplayPort and connects directly to the GPU. The data cable has a USB-A connector and connects to one of the computer's USB-A ports (Oculus specifies a port with USB 3.0 speed).

There is no USB-C connection.

Only Turing cards had USB-C shaped VirtualLink ports; the VR industry did not adopt this standard which is why the port is gone in Ampere and RDNA2 cards. When I was using my Rift S with my 2070 SUPER FE, I never touched the VirtualLink port on the GPU.

I have never used NVCleanstall so I can't confirm whether or not the utility is at fault.
 
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Mindweaver

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Hello.
Anyone else having trouble getting their Oculus headset to work after using NVCleanInstall? The headset (Rift S) was recognised and fully working as far as the games were concerned, but I got a completely black screen.

I reinstalled the original Nvidia driver and it fixed the problem. I later used NVCleanInstall again and it gave me problems untill I selected "Full install" and then later just unchecked the "Telemetry and Advertising" option, which is now working perfectly.

Anyone know which options to enable/disable?

Thanks.
Can you show us a screen shot of what you have select to install for when you get the error? I have never had any issues with my Rift S or Quest 2 after installing. I'm pretty sure you have to have "Microsoft Visual C 2017 Runtimes" and "HD Audio via HDMI" installed. I would test it out but my office pc has AMD.
 

MrDamage-42

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Can you show us a screen shot of what you have select to install for when you get the error? I have never had any issues with my Rift S or Quest 2 after installing. I'm pretty sure you have to have "Microsoft Visual C 2017 Runtimes" and "HD Audio via HDMI" installed. I would test it out but my office pc has AMD.
Thanks for all the replies.


Hi Mindweaver. I selected the "recommended" setting -

NVCleanstall_OHL4y1H3pa.png



And as Valdes said, the Rift S uses the Mini DP and a USB3 port to connect. My only suggestion is that maybe that "NVContainer" has something to do with VR, or the "Virtual Host Controller" - but that's just guessing.

I re-ran the tool and selected "All", then at the next window I only deselected the Telemetry, and it's now working perfectly.

My laptop is an MSI GS73VR, with an Nvidia 1070MaxQ and (..sadly unswitchable) Optimus.

I mean, everything is under control now, I just thought it might help others if they found themselves in the same situation.


Regards.
 

Mindweaver

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Valdes said, the Rift S uses the Mini DP and a USB3 port to connect. My only suggestion is that maybe that "NVContainer" has something to do with VR, or the "Virtual Host Controller" - but that's just guessing.

I re-ran the tool and selected "All", then at the next window I only deselected the Telemetry, and it's now working perfectly.

Regards.
No problem! Welcome to TPU! The Rift S uses a regular DP and USB3 port are you saying you use a Mini DP port to your laptop? That shouldn't matter as long as the Mini-DP to DP works. I have a Rift S and Quest 2 with an RTX 2070 and when I use NVCleanstall I always select "Display Driver (required)", "HD Audio via HDMI", "Microsoft Visual C 2017 Runtimes", "Optimus", "USB-C Driver" and "FrameView SDK". I have never had an issue with those settings. Just for SNG can you try with just those settings? Also, if I had a RTX 3000 GPU I wouldn't install USB-C Drivers. I only install that driver because it's on the RTX 2000 series gpu. It's funny I've never used that port either.. lol
 
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No problem! Welcome to TPU! The Rift S uses a regular DP and USB3 port are you saying you use a Mini DP port to your laptop? That shouldn't matter as long as the Mini-DP to DP works.
The Rift S includes a DisplayPort-to-mini-DP dongle in the box. Clearly OP is using this accessory to connect to their notebook PC.

I have a Rift S and Quest 2 with an RTX 2070 and when I use NVCleanstall I always select "Display Driver (required)", "HD Audio via HDMI", "Microsoft Visual C 2017 Runtimes", "Optimus", "USB-C Driver" and "FrameView SDK". I have never had an issue with those settings. Just for SNG can you try with just those settings? Also, if I had a RTX 3000 GPU I wouldn't install USB-C Drivers. I only install that driver because it's on the RTX 2000 series gpu. It's funny I've never used that port either.. lol
The Nvidia driver installer won't install the USB-C driver on the 3000-series cards since there's no USB-C port on Ampere discrete graphics cards.

I used the VirtualPort USB-C connector for a short time when my 2070 SUPER FE was connected to an LG monitor with a USB-C display input port. I stopped doing this because this particular connection downgraded the USB data connection to USB 2.0; I went back to separate DisplayPort and USB cables.
 

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The Rift S includes a DisplayPort-to-mini-DP dongle in the box. Clearly OP is using this accessory to connect to their notebook PC.


The Nvidia driver installer won't install the USB-C driver on the 3000-series cards since there's no USB-C port on Ampere discrete graphics cards.

I used the VirtualPort USB-C connector for a short time when my 2070 SUPER FE was connected to an LG monitor with a USB-C display input port. I stopped doing this because this particular connection downgraded the USB data connection to USB 2.0; I went back to separate DisplayPort and USB cables.
I don't understand what you are trying to tell me other than repeating what I've said. Also, pay attention to where I said I own a Rift S and a Quest 2. Also, I do not own a RTX 3000 gpu so like I said I would not check the box to install the usb c driver. I didn't say it would install either way.
 
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You exhibited surprise that OP was connecting their Rift S via mini-DP. That led me to believe that you didn't fully understand the basic connection possibilities of the Rift S since the thing comes with the dongle.

My main contribution here is that *NOT* using NVCleanstall preserves the Oculus software for use with a 2070/3080/3080 Ti discrete card. I'm not into identifying creative ways of destroying software stability.

Anyhow, I bow out of further discussion on this topic. OP has a VR configuration that works and I don't use NVCleanstall anyhow.

Carry on.
 
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Mindweaver

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You exhibited surprise that OP was connecting their Rift S via mini-DP. That led me to believe that you didn't fully understand the basic connection possibilities of the Rift S since the thing comes with the dongle.

My main contribution here is that *NOT* using NVCleanstall preserves the Oculus software for use with a 2070/3080/3080 Ti discrete card. I'm not into identifying creative ways of destroying software stability.

Anyhow, I bow out of further discussion on this topic. OP has a VR configuration that works and I don't use NVCleanstall anyhow.

Carry on.
Wow, you seem really upset over this.. lol Clearly you are not paying attention. I was only replying to where he said "Valdes said, the Rift S uses the Mini DP and a USB3 port to connect.". It's literally the first sentence that I quoted to him. You didn't even say that about the Rift S. You said DisplayPort.. lol I'll be honest I was heading out the office and I did not read the full thread. I just wanted to let him know what I use and using my selection works fine with my Rift S and Quest 2. I'm glad that you bow out of further discussion because I don't have the time for this back and forth.. lol

So don't carry on. ;)

EDIT: I would like to hear if using my selection works for OP.
 
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