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NZXT Scrambles to Fix a Safety Issue with the H1 Case


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NZXT responded to customer complaints about a safety issue with its H1 small form-factor case, which it released in February, 2020. Apparently, the two screws that hold down the PCIe riser assembly to the chassis may cause an electrical short-circuit, and poses a potential fire hazard, although the company mentions that this event has a "a low probability [of] occurrence." NZXT on Saturday (November 28, 2020) released a statement in which it mentions that fewer than ten H1 cases in circulation have been affected by the issue as of the statement date. The company has stopped shipments of the H1, and asked retailers to pause its sales.

NZXT says that it is working closely with the U.S. Consumer Products Safety Commission and similar authorities around the globe to dispense information to end-users, as well as promptly dispatch remedies. NZXT recommends that end-users power down their H1 case to be absolutely sure of safety, until the company can send a screw replacement and repair kit to remedy the issue. This kit contains a set of replacement screws for the PCIe riser assembly, that correct the problem, and materials that enable end-users to repair their cases at home. We've added contact details to NZXT below.

  • Phone: 1-888-965-5520 (Mon - Fri, 8 am - 6 pm PST)
  • E-mail: h1support[at]nzxt[dot]com

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Here’s a couple of photos to go along with this.


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It only took them six months to "scramble" /s