- Mar 11, 2009
- 1,354 (0.38/day)
- Little Rock, AR
|Processor||Intel Core i5 4690/AMD FX 8370|
|Video Card(s)||EVGA Geforce GTX 980ti FTW/None|
|Power Supply||800w CM/450w Raidmax|
|Software||Windows 10 Pro|
Has anyone had to deal with Oculus support? My rift has the apparently well-known right earphone strap issue. (The cabling inside the headset that goes to the earphone, the ground side is shorted/broken somewhere inside the strap, and so loses audio when the strap is tightened. I've confirmed it by running a wire from the right earphone to the left one, outside the headset, to connect the right earphone to the left ground. This works to regain audio, but is obviously unacceptable, plus you lose most directional audio that way, I've found.) I've read several posts on reddit and otherwise, with people saying Oculus knows about the issue and they got their headset replaced on warranty. The problem is, I can't seem to even get them to answer me. Two support tickets over two weeks, and I haven't gotten a single reply from them. I know a lot of times with tech support, there is some sort of... "secret" backdoor. An email address, a phone number, that gets you directly to someone. Anybody know of any tips or tricks dealing with them?