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Odd intermittent WiFi issue on Intel 9560 NIC

Joined
Oct 26, 2020
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System Name Inspiron 15 7590 2in1
Processor Intel Core i7-8565U
Memory 16GB DDR3 SODIMM (Stock)
Video Card(s) Intel UHD Graphics 620 + Nvidia GeForce MX250
Storage 512GB Intel H10 w/ 32GB Optane cache
Display(s) AU Optronics 4K 2160p IPS
Power Supply 68Wh battery + 90W charger
Mouse integrated touchpad
Keyboard integrated keyboard
Software Windows 10 20H2
Benchmark Scores Highest Cinebench R15 is 810, but usually mid 720-790 range (resurrected from 420s by ThrottleStop)
My laptop (listed in my profile's system specs) has been having on and off some weird behavior when trying to connect to WiFi. Sometimes it takes multiple attempts to get it to connect to my campus WiFi network, other times the WiFi card (Intel 9560) flat out disappears and re-appears (the normal network flyout goes blank, and the legacy Win8-style one I enabled tells me the network device is missing, then a few seconds later it is back usually but not always it lets me connect after an attempt or two). This has been an issue since mid summer and is rapidly getting worse. It is not just under Windows though. I was on a skype call (using my desktop to make the call) today with a family member and tried to demonstrate Tails, which I have had work fine with the WiFi card on my laptop last time I tried), and it found the network but kept again and again try to connect and repeatedly asking to confirm my credentials. The WiFi network is not an issue as we have had multiple massive network upgrades this year due to the coronavirus causing bandwidth needs to elevate and it works *perfectly* on my cell phones (Murata and Samsung Wifi chips) and desktop (Realtek RTL8821CE). I'm suspecting it might possibly be that the card is failing after just over a year, and if so I might consider trying to change it myself if I have the right tools (otherwise it is back to the guy that changed my fan and thermal paste a month ago). Any community input on this issue would be great. Gone are the days of my childhood when consumer laptops much cheaper than the one I currently have functioned with no maintenance for at least 3-6 years before any issues showed up :(
 
Joined
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Kiev, Ukraine
System Name WS#1337
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It's probably dying. Time to replace it with AX200, they are getting ridiculously cheap.
 
Joined
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System Name Overlord Mk MXVI
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Try upgrading the driver, Intel has some dodgy WiFi drivers sometimes.
You might not be able to change the WiFi module, depending on your laptop, as it might be soldered down.
If you have certain brands of notebooks, then you also need a module originally sold by that company or their whitelist won't allow it.

As a side note, Murata doesn't make WiFi chips they package other manufacturers WiFi chips into their own modules. Usually Broadcom, although these days it's more likely to be Cypress, as they bought that division from Broadcom.
 
Joined
Oct 26, 2020
Messages
6 (0.17/day)
System Name Inspiron 15 7590 2in1
Processor Intel Core i7-8565U
Memory 16GB DDR3 SODIMM (Stock)
Video Card(s) Intel UHD Graphics 620 + Nvidia GeForce MX250
Storage 512GB Intel H10 w/ 32GB Optane cache
Display(s) AU Optronics 4K 2160p IPS
Power Supply 68Wh battery + 90W charger
Mouse integrated touchpad
Keyboard integrated keyboard
Software Windows 10 20H2
Benchmark Scores Highest Cinebench R15 is 810, but usually mid 720-790 range (resurrected from 420s by ThrottleStop)
Thanks for the info. I will try the driver update as I put old drivers when re-installing Windows in hopes of fixing some performance issues I had (kind worked), but hopefully the update fixes it. Had newer drivers before the re-install and that also had issue to say the least. Will try getting the drivers from Intel if possible as I have had mixed experiences with Dell OEM drivers (for example, their Nvidia drivers suck big time compared to the GeForce Experience ones)

Edit: And yeah the card is removable and easily so with tools I already have so if it comes down to the worst then I can repair this myself...

Edit 2: Seems to be working. Will report back if it misbehaves again. Looks like getting drivers from Dell ain't the best idea after all.
 
Last edited:
Joined
Nov 11, 2004
Messages
7,132 (1.22/day)
Location
Formosa
System Name Overlord Mk MXVI
Processor AMD Ryzen 7 3800X
Motherboard Gigabyte X570 Aorus Master
Cooling Corsair H115i Pro
Memory 32GB Viper Steel 3600 DDR4 @ 3800MHz 16-19-16-19-36
Video Card(s) Gigabyte RTX 2080 Gaming OC 8G
Storage 1TB WD Black NVMe (2018), 2TB Viper VPN100, 1TB WD Blue 3D NAND
Display(s) Asus PG27AQ
Case Corsair Carbide 275Q
Audio Device(s) Corsair Virtuoso SE
Power Supply Corsair RM750
Mouse Logitech G500s
Keyboard Wooting Two
Software Windows 10 Pro
Benchmark Scores https://valid.x86.fr/33u9si
Glad you got it fixed. Keep in mind that OEMs don't always have the latest or best drivers, so when possible, get drivers from the manufacturer.
 
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