Outlook not displaying body

[ShiBDiB]

Having a weird issue of outlook not displaying any of the body in most emails, and only the first line or so in others.

If I ctrl-a/c and paste somewhere I can see the text. And if I click around the blank space and hit a link it opens correctly. Font is set to display as black so it's not that. I've tried enabling and disabling hardware acceleration. Emails display fine in a web browser.

 

[IT_WOLF]

Thank you for posting this! I have the same issue here on one of my user's Outlook - fully up to date on 2104, blank messages started this afternoon. Outlook is running against Microsoft 365 hosted mail. Can't find anything to explain what's going on.

 

[Tullite]

I'm having the exact same issue on 4 different PC's.

Edit: Just saw this on Twitter:

 

[ShiBDiB]

I'm having the exact same issue on 4 different PC's.

Edit: Just saw this on Twitter:

View attachment 200042

Ah, good to know it's not on my end.

 

[pff]

Copy this exactly, and paste it in your CMD window - It is an Office update loader and worked for me.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462


Full credit to the thread here:
Any known Outlook 365 issues this afternoon? : sysadmin (reddit.com)

 

[ShiBDiB]

Copy this exactly, and paste it in your CMD window - It is an Office update loader and worked for me.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462


Full credit to the thread here:
Any known Outlook 365 issues this afternoon? : sysadmin (reddit.com)

This fixed it for me. Appears to just be rolling back to an older version (I neglected to see what version I was on, but https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date doesn't have it listed as the most current)

 

[Tullite]

Microsoft have issued a fix and it should start rolling out to users. My copies are all working now (without reverting to an older version).

 

[Taupheeq]

Microsoft have issued a fix and it should start rolling out to users. My copies are all working now (without reverting to an older version).

Thank you @pff excellent post and saved me lots of time and effort. The solution worked for me!