• We've upgraded our forums. Please post any issues/requests in this thread.

PC shuts down randomly when playing games

Joined
Jan 24, 2013
Messages
156 (0.09/day)
Likes
11
System Name Cerberus
Processor AMD Ryzen 7 1700 @ 4.00 Ghz
Motherboard Asus Crosshair VI Hero
Cooling Antec Kuhler H2o 620
Memory 16GB Corsair Vengeance LPX 3200 Mhz
Video Card(s) ASUS 290X Direct CU II
Storage Samsung 840 Evo 256 GB + Western Digital WD10EARS-00MVWB0 1TB
Display(s) Samsung S22B350
Audio Device(s) OnBoard
Power Supply Corsair GS 800
Software Windows 10 Pro 64 bit
#51
Since I am very stable at my problem evaluations, I am putting the blame back to cpu overheating. I put back the 6970 and it shutdown again with it. I downloaded Hot CPU tester and before the first test got to 50 % it shutdown again just like in-game and when I booted in seconds after the cpu temp was at 65 (I am guessing it must have hit more than 90 during the test).

Also run windows memory diagnostics test with no problem there.

I have this CPU for like 6 months and it started the shutdowns in the last three and mostly the last 2 months. I guess getting an aftermarket cooler is the only option now. I knew the stock cooler sucked but I thought it would last longer considering I never overclocked the cpu.
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
10,401 (4.84/day)
Likes
5,481
Location
Concord, NH
System Name Kratos
Processor Intel Core i7 3930k @ 4.2Ghz
Motherboard ASUS P9X79 Deluxe
Cooling Zalman CPNS9900MAX 130mm
Memory G.Skill DDR3-2133, 16gb (4x4gb) @ 9-11-10-28-108-1T 1.65v
Video Card(s) MSI AMD Radeon R9 390 GAMING 8GB @ PCI-E 3.0
Storage 2x120Gb SATA3 Corsair Force GT Raid-0, 4x1Tb RAID-5, 1x500GB
Display(s) 1x LG 27UD69P (4k), 2x Dell S2340M (1080p)
Case Antec 1200
Audio Device(s) Onboard Realtek® ALC898 8-Channel High Definition Audio
Power Supply Seasonic 1000-watt 80 PLUS Platinum
Mouse Logitech G602
Keyboard Rosewill RK-9100
Software Ubuntu 17.10
Benchmark Scores Benchmarks aren't everything.
#52
Since I am very stable at my problem evaluations, I am putting the blame back to cpu overheating. I put back the 6970 and it shutdown again with it. I downloaded Hot CPU tester and before the first test got to 50 % it shutdown again just like in-game and when I booted in seconds after the cpu temp was at 65 (I am guessing it must have hit more than 90 during the test).

Also run windows memory diagnostics test with no problem there.

I have this CPU for like 6 months and it started the shutdowns in the last three and mostly the last 2 months. I guess getting an aftermarket cooler is the only option now. I knew the stock cooler sucked but I thought it would last longer considering I never overclocked the cpu.
Not even the stock cooler should run that toasty. How much TIM did you use when you mounted the cooler or did you use what AMD puts on the HSF out of the box?
 
Joined
Jan 24, 2013
Messages
156 (0.09/day)
Likes
11
System Name Cerberus
Processor AMD Ryzen 7 1700 @ 4.00 Ghz
Motherboard Asus Crosshair VI Hero
Cooling Antec Kuhler H2o 620
Memory 16GB Corsair Vengeance LPX 3200 Mhz
Video Card(s) ASUS 290X Direct CU II
Storage Samsung 840 Evo 256 GB + Western Digital WD10EARS-00MVWB0 1TB
Display(s) Samsung S22B350
Audio Device(s) OnBoard
Power Supply Corsair GS 800
Software Windows 10 Pro 64 bit
#53
Not even the stock cooler should run that toasty. How much TIM did you use when you mounted the cooler or did you use what AMD puts on the HSF out of the box?
Just what AMD had put out of the box. I already ordered a water cooler:)
 

Norton

Moderator & WCG-TPU Captain
Staff member
Joined
Dec 21, 2011
Messages
12,679 (5.80/day)
Likes
36,251
Location
USA
System Name My Fortress/Trish (WCG)/Julia (WCG)/Ella (WCG)/Junior(WCG)/Cruncher 1 & 2/Kreij (WCG)
Processor Ryzen 1700X/i7-970/2600K/i7-980X/3930k/Opteron 6168x4/Ryzen 1600X/FX-8350
Motherboard X370 Taichi/ ASUS R3E/Asus P8P67 Pro/P9X79 Pro/EVGA X58 SLI 3/SuperMicro 4P
Cooling NH-D14/Phanteks/NH-U14S/H70/DeepCool/CM 212+ (x4)/NH-U14S/CM212
Memory 16GB GSkill TridentZ-3200 (1700X), 16GB GSkill FlareX-2400 (1600X),... various...., 4P- 16x1GB
Video Card(s) RX 580/HD 4670/HD 7770/HD 7770/HD 7770/onboard/HD 7770/onboard
Storage WD 500GB SSD/Seagate 2TB SSHD, everything else is Western Digital (mostly)
Display(s) Dell U2414H & 2409W / Dell 2208WFP (shared)
Case Silverstone FT01B/Source 530/Corsair 230T/Define XL R2/Silverstone FT05/Define R4/custom
Audio Device(s) on board (All)
Power Supply Corsair HX850/TX650/CS650M/X Gold 750/EVGA P2 850/X Gold 1050/HX650
Mouse Logitech G300s
Keyboard Thermaltake Challenger Prime (Great for $30!!!)
Software Win 7 Home 64 (Win 10 Pro 64)/Win Pro 64 or Ubuntu 12.04 LTS/14.04 LTS/17.04
Benchmark Scores Why sit on the Bench when you can get in the game and Crunch!!!
#54
Quick note- check clearance of the cpu cooler in the cooler bracket. Gigabyte usually uses an AM3 bracket rather than the AM3+ two piece bracket... the thing that can happen is that the corners of the AM3 bracket sometimes interfere with the stock AM3+ heatpipe cooler- I have had this issue on a few of my builds

TL;DR

Check to make sure the cooler seats firmly onto the chip and doesn't hang on the cooler bracket ;)
 
Joined
Feb 24, 2009
Messages
3,455 (1.07/day)
Likes
708
System Name Money Hole
Processor Core i7 970
Motherboard Asus P6T6 WS Revolution
Cooling Noctua UH-D14
Memory 2133Mhz 12GB (3x4GB) Mushkin 998991
Video Card(s) Sapphire Tri-X OC R9 290X
Storage Samsung 1TB 850 Evo
Display(s) 3x Acer KG240A 144hz
Case CM HAF 932
Audio Device(s) ADI (onboard)
Power Supply Enermax Revolution 85+ 1050w
Mouse Logitech G602
Keyboard Logitech G710+
Software Windows 10 Professional x64
#55
I just bought this for 125 dollars. It's new and I can't afford a better one. Why do you insist it's the PSU? It is powerful enough for the system. What I understand is that the cards have the problem. When the 6950 is involved the shutdowns occur whether it's crossfire or single. The 6970 doesn't shutdown the pc but causes overheats to the cpu when in games.
Turn that 6950 back in to a 6950.

If the problems go away with crossfire disabled (assuming it is not the top card) or with the 6950 out of the system, then that is the problem.
 
Joined
Oct 8, 2005
Messages
204 (0.05/day)
Likes
91
Location
Amsterdam
Processor Intel i7 2600k@4.5Ghz
Motherboard Asus P8z68 V Gen3
Cooling Coolermaster Hyper 212+
Memory Corsair Vengeance pro 2x8GB 1866Mhz C9
Video Card(s) MSI R9 390 Gaming 1110/1575
Storage 3x Seagate Barracuda 2TB
Display(s) LG W2442PA
Case Antec sixhundred
Audio Device(s) X-fi xtreme audio
Power Supply Coolermaster silent power M700
Mouse Logitech Hyperion G402
Keyboard Standard MS
Software Windows7 Ultimate x64-Windows10 Pro dual boot.
Benchmark Scores Default firestrike some 11400 points.
#56
Antony, just for reference my experiences with an unlocked 6950 I added to our amd system. While this is an older one, with the phenom 945 cpu, it runs fine, and we had the 4890 fitted.
I put the sapphire 6950 toxic in and immidiately got problems. After 2 or 3 minutes gaming in tombraider or other intense games the pc did a reboot.
Ran prime95 and checked cpu temps, which were too high indeed. So fitted the cooler from our phenom 965BE which was still lying around, and saw tems drop big time.
But still the reboots. So next in line was the psu, bought a new one, still the same reboots.
Eventually the conclusion became that the 6950 wasn't very compatible with this amd system.

So I did a bios update since we never did this on that board. It fixed the reboots. All is stable, games run fine now even maxed out with poor fps. No more rebooting.

Now I don't say this would be your problem also, and maybe you already are upto date with your bios. Further more I might add that I bricked a motherboard last week by flashing the bios, an intel board.
But maybe it could solve your problems.

And get a better cooling device on your cpu. You don't want it to overheat.
 

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
7,346 (2.62/day)
Likes
3,964
Location
Rochester area
System Name Kreij Lives On
Processor Intel Core i5 4670K @ 4.4Ghz 1.32V
Motherboard ASUS Maximus VI Gene Z87
Cooling Reeven Okeanos Single 140MM Fan +2 SP120 White's
Memory 16GB kingston hyper x @ 2133 @ 11 11 11 32
Video Card(s) EVGA GTX 1060 ACX Copper Single fan
Storage 240gb Cruical MX200SSD/WD Blue 1TB
Display(s) Samsung S24D300/HP2071D
Case Custom Full Aluminum By ST.o.CH <3
Audio Device(s) onboard
Power Supply HX 750i
Mouse Roccat KONE
Keyboard Rocatt ISKU with ISKUFX keycaps
Software Windows 10 +startisback
#57
power and or temps seem at fault here sounds like the cooler is incorrectly mounted
also gpu unlocking is hit and miss it could unlock and still be unstable ...
 
Joined
Feb 24, 2009
Messages
3,455 (1.07/day)
Likes
708
System Name Money Hole
Processor Core i7 970
Motherboard Asus P6T6 WS Revolution
Cooling Noctua UH-D14
Memory 2133Mhz 12GB (3x4GB) Mushkin 998991
Video Card(s) Sapphire Tri-X OC R9 290X
Storage Samsung 1TB 850 Evo
Display(s) 3x Acer KG240A 144hz
Case CM HAF 932
Audio Device(s) ADI (onboard)
Power Supply Enermax Revolution 85+ 1050w
Mouse Logitech G602
Keyboard Logitech G710+
Software Windows 10 Professional x64
#58
power and or temps seem at fault here sounds like the cooler is incorrectly mounted
also gpu unlocking is hit and miss it could unlock and still be unstable ...
You apparently did not read the part where he said that with the 6950 in the system by itself, the computer reboots. With it out, the problem goes away.

CPU temps are very high, but not the problem here, nor is the PSU.
 
Joined
Oct 29, 2012
Messages
1,888 (1.01/day)
Likes
742
Location
CZ
System Name TITAN Slayer / CPUCannon / MassFX
Processor i7 5960X @ 4.6Ghz / i7 3960x @5.0Ghz / FX6350 @ 4.?Ghz
Motherboard Rampage V Extreme / Rampage IV Extreme / MSI 970 Gaming
Cooling Phanteks PHTC14PE 2.5K 145mm TRs / Custom waterloop / Phanteks PHTC14PE + 3K 140mm Noctuas
Memory Crucial 2666 11-13-13-25 1.45V / G.skill RipjawsX 2400 10-12-12-34 1.7V / Crucial 2133 9-9-9-27 1.7V
Video Card(s) 3 Fury X in CF / R9 Fury 3840 cores 1145/570 1.3V / Nothing ATM
Storage 500GB Crucial SSD and 3TB WD Black / WD 1TB Black(OS) + WD 3TB Green / WD 1TB Blue
Display(s) LG 29UM67 80Hz/Asus mx299q 2560x1080 @ 84Hz / Asus VX239 1920x1080 @60hz
Case Dismatech easy v3.0 / Xigmatek Alfar (Open side panel)
Audio Device(s) M-audio M-track / realtek ALC 1150
Power Supply EVGA G2 1600W / CoolerMaster V1000 / Seasonic 620 M12-II
Mouse Mouse in review process/Razer Naga Epic 2011/Razer Naga 2014
Keyboard Keyboard in review process / Razer Blackwidow Ultimate 2014/Razer Blackwidow Ultimate 2011
Software Windows 7 Ultimate / Windows 7 ultimate / Windows 7 ultimate
Benchmark Scores cinebench 15.41 3960x @ 5.3ghz Wprime32m 3.352 3960x @ 5.25ghz Super PI 32m: 6m 42s 472ms @5.25ghz
#59
Try switching the 6950 to a locked bios as it could be that the unlocked stream processors aren't stable