PC won't post with GPU installed

[Eedat]

So I got a brand new pre-built that is having some issues. Out of the box I was getting no signal to my monitor. All the LEDs and fans in the system turn on (including the ones on the GPU). Tried both HDMI and DP with no luck. Noticed a solid white led lit up on the MB marked VGA. Uninstalled the GPU and moved the HDMI over to my MB and it boots into Windows perfectly fine on the integrated graphics. I tried updating the bios but no luck. Have tried reseating the GPU multiple times with no luck. Have tried various configurations of my RAM with no luck.

Anyone have any suggestions as to what to try next? I'm assuming the system was tested before it was sent to me earlier this week

 

[Bill_Bright]

So I got a brand new pre-built that is having some issues.

Send it back - now, before you do something to void the warranty.

I'm assuming the system was tested before it was sent to me earlier this week

I would never assume that. You didn't tell us the brand, but no way the big makers, who produce millions every year, test them all. That takes too much time and money. It costs them less to just deal with the occasional failure.

 

[Eedat]

Wait is this pin on the right the issue?

 

[Bill_Bright]

No. That's not right. And sadly, you probably will be blamed for it since there is no reason you should have removed that component while still under warranty.

 

[Selaya]

No.

But these may.
Make sure the 6- and/or 8-pins for power delivery are plugged in.

 

[cst1992]

What pin?
Ah got it. If you're talking about the rightmost "golden finger" that is shorter than the others then I don't think it makes a difference.

Make sure the 6- and/or 8-pins for power delivery are plugged in.

Given that it was a prebuilt, what are the chances they forgot to plug in BOTH those connectors? Usually the PC boots with one of the power connectors in, but runs into power limits.

 

[Eedat]

No.

But these may.
Make sure the 6- and/or 8-pins for power delivery are plugged in.

Its actually 3 8-pin connectors on this GPU and I've checked them already

 

[cst1992]

Unfortunately it's pretty hard to help you further at this point Try using the same GPU in another PC you own.
You said the VGA light lit up, so that's a good sign.
Also try another PCIe slot if that's an option.

 

[Ruyki]

Having the first pin of the edge connector on the back side of the GPU shorter than the rest can be normal.
My GTX460 has it, I just checked.
The asrock radeon 6700xt that was recently reviewed on TPU has it too. There are pictures in the article, link:
https://www.techpowerup.com/review/asrock-radeon-rx-6700-xt-phantom-gaming-d/2.html

 

[candle_86]

No. That's not right. And sadly, you probably will be blamed for it since there is no reason you should have removed that component while still under warranty.

Under the law here in the States a manufacture can not legally void your warranty because you worked on it, that's settled law by SCOTUS just fyi. They have to prove that what you did to it caused damage outside of normal wear and tear.

 

[Shrek]

Wait is this pin on the right the issue?

That's normal; they are built that way so that some things connect after others.

 

[Colddecked]

No activity at all from GPU? Lights/leds/fans all dead?

 

[Eedat]

No activity at all from GPU? Lights/leds/fans all dead?

LEDs and fans kick on but the computer won't even post unless I have the GPU unplugged

 

[Shrek]

Probably not the following: I had a similar problem, it was a weak power supply that couldn't handle the extra load; in my case the supply was old and one capacitor had failed.

You could try reducing the load by disconnecting hard drives etc, just to see if you get the BIOS screen.

 

[Colddecked]

what card and what motherboard/cpu?

 

[Eedat]

Probably not the following: I had a similar problem, it was a weak power supply that couldn't handle the extra load; in my case the supply was old and one capacitor had failed.

You could try reducing the load by disconnecting hard drives etc, just to see if you get the BIOS screen.

That would be a shame. It's a brand new 850W 80+ Gold PSU. Currently the only storage in the machine is a single 1TB gen 3 NVMe drive. I have another 2TB Adata sx8200 pro I was going to throw into it but haven't yet

what card and what motherboard/cpu?

It's an MSI 3080 Triple X Gaming and the MB is an MSI MAG Z590 Tomahawk WiFi. CPU is a 10900k and the PSU is an 850W 80+ Gold Thermaltake

 

[The Jedi]

My idea: Heavy video cards can be weighted down so much they make a poor connection in the slot. Ensure that the card is level, parallel horizontally as it should be. If it is sagging, use zip ties or long twist ties to lasso the card around something above it, and adjust to make it horizontal.

 

[Eedat]

My idea: Heavy video cards can be weighted down so much they make a poor connection in the slot. Ensure that the card is level, parallel horizontally as it should be. If it is sagging, use zip ties or long twist ties to lasso the card around something above it, and adjust to make it horizontal.

Alright I'll give that a try when I'm home in a few hours. It is a massive card so it's worth a shot

 

[oldwalltree]

Have you tried the other 16x slot?

 

[Eedat]

Have you tried the other 16x slot?

The card is so massive that I can't even move it to the other slot without taking fans out lol

 

[Bill_Bright]

Under the law here in the States a manufacture can not legally void your warranty because you worked on it

NO!!! That is a blanket statement and like all blanket statements, it is wrong.

I have done much research on this - to include taking business law classes before I started my own custom PC and IT consulting business. I needed to learn my rights as a business owner.

The consumer is allowed to do "routine" maintenance tasks - such as changing the oil and filters, rotating tires and such on your car without voiding the warranty. But if you use the wrong oil, or strip the drain plug threads, or fail to tighten the filter properly, repairs will not be covered by the warranty. And for the record, if you do all your own oil changes, keep your receipts so you can prove you did the necessary routine maintenance as required by the maintenance schedule.

In terms of computers - this came about from those little "Void if seal broken" stickers. In some cases, they are legal, in other cases they are not.

We, as consumers, are allowed to add RAM to our computers. Or a PCIe expansion card or extra drives. Therefore, we can open the PC case and not void the warranty (see *EXCEPTION below). But if we damage the RAM or slot or something else inside through mishandling, that is not covered.

The key is whether or not there are "user serviceable parts" inside, or not.

There are no "user serviceable parts" inside a PC power supply, for example. Therefore, those "Void if seal broken" stickers on power supplies are legit and you do void the warranty if you break that seal.

*EXCEPTION: A PC maker can legitimately void the warranty if you open the PC case "IF" they provide all maintenance (including "elective" tasks - like adding RAM, cleaning out dust bunnies, etc.) 100% free of charge during the warranty period.

In the case of the OP and his computer in this thread, he is troubleshooting a broken computer while it is still under warranty. That is NOT routine maintenance and therefore, there is a risk of voiding the warranty.

@Eedat - In looking at your image again, I don't see any damage. When I first looked at it, I thought you were talking about the slot, which initially to my tired eyes, looked like the contact metal had pealed off. I was wrong. Sorry if I caused confusion there. If you meant the right most contact that does not go down to a point, that is fine.

 

[qubit]

Send it back - now, before you do something to void the warranty.

This ^^ Just get rid of it and ask for a refund.

 

[JeffF]

I read the post yet haven't seen anywhere you state what GPU you have in your system? Maybe I missed it. Yet does your GPU have a switch for dual Bios? If so try switching to the other Bios by flipping the switch. I know like my GPU I have a Duel Bios: standard Gaming Bios and Mining Bios.

 

[Eedat]

I read the post yet haven't seen anywhere you state what GPU you have in your system? Maybe I missed it. Yet does your GPU have a switch for dual Bios? If so try switching to the other Bios by flipping the switch. I know like my GPU I have a Duel Bios: standard Gaming Bios and Mining Bios.

It's an MSI 3080 Trio X Gaming

 

[candle_86]

NO!!! That is a blanket statement and like all blanket statements, it is wrong.

I have done much research on this - to include taking business law classes before I started my own custom PC and IT consulting business. I needed to learn my rights as a business owner.

The consumer is allowed to do "routine" maintenance tasks - such as changing the oil and filters, rotating tires and such on your car without voiding the warranty. But if you use the wrong oil, or strip the drain plug threads, or fail to tighten the filter properly, repairs will not be covered by the warranty. And for the record, if you do all your own oil changes, keep your receipts so you can prove you did the necessary routine maintenance as required by the maintenance schedule.

In terms of computers - this came about from those little "Void if seal broken" stickers. In some cases, they are legal, in other cases they are not.

We, as consumers, are allowed to add RAM to our computers. Or a PCIe expansion card or extra drives. Therefore, we can open the PC case and not void the warranty (see *EXCEPTION below). But if we damage the RAM or slot or something else inside through mishandling, that is not covered.

The key is whether or not there are "user serviceable parts" inside, or not.

There are no "user serviceable parts" inside a PC power supply, for example. Therefore, those "Void if seal broken" stickers on power supplies are legit and you do void the warranty if you break that seal.

*EXCEPTION: A PC maker can legitimately void the warranty if you open the PC case "IF" they provide all maintenance (including "elective" tasks - like adding RAM, cleaning out dust bunnies, etc.) 100% free of charge during the warranty period.

In the case of the OP and his computer in this thread, he is troubleshooting a broken computer while it is still under warranty. That is NOT routine maintenance and therefore, there is a risk of voiding the warranty.

@Eedat - In looking at your image again, I don't see any damage. When I first looked at it, I thought you were talking about the slot, which initially to my tired eyes, looked like the contact metal had pealed off. I was wrong. Sorry if I caused confusion there. If you meant the right most contact that does not go down to a point, that is fine.

I work on warranty systems as part of my job as a sys admin, the really screw ball ones i sometimes take a look at, and no you are allowed to legally troubleshoot without voiding the warranty, also user serviceable depends, no you won't void your PSU warranty if its repaired correctly. If you have a filter cap blow and it is replaced with an exact replacement it would be illegal to void the warranty, also no manufacture offers free warranty service for all tasks, and as you said it has to be an all or nothing sort of deal. Also they'd have him do this kind of troubleshooting before doing anything else, but more often than not unless your paying for the upgraded warranty beyond baseline they require you to foot the return shipping bill and will reimburse you if its a factory defect that caused the issue, so no its not free.