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Please help!!!!!! Issue with blue screen of death.

cwill801

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Joined
Feb 25, 2021
Messages
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My friend just got a brand new pc, and each time he starts to play a game after about 30 minutes, his pc freezes, and then his keyboard and mouse go black audio cuts out, and then the pc just goes black until the blue screen of death.
Does anyone have any recommendations or things he can do to help fix this issue?

The pc is this one.
 
Last edited:
Joined
Jul 25, 2006
Messages
8,387 (1.56/day)
Location
Nebraska, USA
System Name Brightworks Systems BWS-6 E-IV
Processor Intel Core i5-6600 @ 3.9GHz
Motherboard Gigabyte GA-Z170-HD3 Rev 1.0
Cooling Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory 16GB (2 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s) EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s) Samsung S24E650BW LED x 2
Case Fractal Design Define R4
Power Supply EVGA Supernova 550W G2 Gold
Mouse Microsoft Wireless 5000
Keyboard Microsoft Wireless Comfort 5050
Software W10 Pro 64-bit
My friend just got a brand new pc, and each time he starts to play a game after about 30 minutes, his pc freezes, and then his keyboard and mouse go black audio cuts out, and then the pc just goes black until the blue screen of death.

Does anyone have any recommendations or things he can do to help fix this issue?

Yes. Return it - NOW! Before he does something to it that voids the warranty.
 
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