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Problem with 6950 PCS++ "Flashing"

Discussion in 'AMD / ATI' started by omergurlek, Feb 28, 2011.

  1. Twist1809 New Member

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    The emailadress isn`t still available.
    Every email returned.:banghead:
     
  2. PowerColor PowerColor Rep

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    We are going to check whats wrong with the email address.
    If you get email bounced back today, try again tomorow.
     
  3. Twist1809 New Member

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    Thanks, i will try tomorrow again.
     
    PowerColor says thanks.
  4. Pflaumenwunder New Member

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    im going crazy!

    Ok guys, i send the card to my shop and get my money back.

    Thank you very much and good luck for the future.
     
  5. Raistlin New Member

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    Powercolor,

    Will new pcs++ be made available for sale, or is it done after this? The card is no longer available for purchase.

    For people with problem cards, are they being replaced or substituted with ref 6970?
     
  6. omergurlek New Member

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    Ok there are a few things that still need answering:

    Firstly, will we pay the fee for mail, and how long will it take?

    Assuming it will take 2 weeks at least, what will we get in the end? The product we wanted to buy in the first place! We will spend the 2+ weeks without a GPU, and in the end we still won't get any compensation. They have to replace the cards, because its their fault but we are the ones who are suffering with the extra few weeks of wait.

    Your customer service is great and all, and we thank you for that, but this wont just cut it. Either we want a compensation of some sort, or send the working cards to us before we send ours, thus we dont have to be PCless for these few weeks (yes my mobo doesnt have an onboard GPU).

    Thanks for reading
    I await your response
     
  7. Pflaumenwunder New Member

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    PowerColor wouldnt send you a Card bevor you doing that. (some People could take both cards for Crossfire and 1 card was free)
     
  8. omergurlek New Member

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    Yes I understand that too, but why do I have to suffer because of their faulty card? I simply can't spend more than 5 days without a card and a working PC. As its their fault they'd better compensate us rather than just saying 'ok send your card and we'll replace'. The replacement theyre sending is the card that we SHOULD have gotten when we paid for it in the first place!

    They should be generous and make their customers happy for the huge mistake they have done.

    The facebook update is nothing more than a huge wall of text which says "OK, we will let you RMA". Really PowerColor, really?
     
  9. Kai Hohiro New Member

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    I think you missunderstand.
    You send them your S/N and shipping address, you get a NEW card and THEN you return the defective one. What more do you want??

    Also I assume the RMA package will include return shipment papers, so you needn't worry about shipping fees.
     
  10. omergurlek New Member

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    I think they expect us to send ours first. If it is like you explained, thats the thing I want.
     
  11. Pflaumenwunder New Member

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    But, what could you doing to prevent that someone keep both cards?

    On what is your evidence? @Kai

    I didnt read that somewhere
     
  12. Kai Hohiro New Member

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    Uh this is how a REAL RMA works, it's standard procedure (not like crappy internet shops and retailers where they want you to prove something is defective).

    And I assume this is the case here due to

    "PowerColor team is going to offer you a instant card exchange service!"

    And they have you're name and address, so they can pester you if you don't return it.
     
  13. Twist1809 New Member

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    I hope you`re right.
     
  14. omergurlek New Member

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    If this is the case, I'll be grateful.

    However, an added bonus wouldn't hurt :p (yes I AM greedy :D)
     
  15. Pflaumenwunder New Member

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    Okay. I dont know how a "real" RMA works. My Hardware works always fine.
     
  16. Twist1809 New Member

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    We will see if the emailadress works.
     
  17. bill213 New Member

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    Can you call over the phone? Why email?
     
  18. Twist1809 New Member

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    "Due to internal logistics issue, PowerColor team has found out part of award-winning PCS++ HD6950 series didn’t meet our expected performance, which means the factory BIOS setting (Setting 1) has shaders locked. We really don’t want to frustrate our fans who has already bought PCS++ HD6950 and met this problem, PowerColor team is going to offer you a instant card exchange service!

    By end of March, if you’re the one buying PCS++ HD6950 and has shaders locked issue, we’ll send you back a whole-new products which can deliver the same awesome performance,

    Don’t hesitate to contact PowerColor 24-hours superb service specialist: 6950@powercolor.com with your mailing address and product S/N(serial number)! "

    1. I doen`t have a telephone number.
    2. My english isn`t so well to talk to them.
     
    Last edited: Mar 7, 2011
  19. Pflaumenwunder New Member

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    we have all read the text.
     
  20. Pflaumenwunder New Member

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    Powercolor who pays the Shipping costs for the RMA?
     
  21. Twist1809 New Member

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    Hi,
    but which emailadress you take?
     
  22. Pflaumenwunder New Member

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  23. Twist1809 New Member

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    ok
     
  24. Pflaumenwunder New Member

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    Do you like to write in English? If yes, call me and we talk in English! :D

    Wer das lesen kann versteht die Deutsche sprache! :D
     
    Last edited: Mar 8, 2011
  25. Twist1809 New Member

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    Lol, i only speak english with my patient in the ambulancecar if they can`t speak any german.
    It´s not so bad, but it could be much better.

    To PowerColor:
    The Emailadress still doesn`t work!!
     
    Last edited: Mar 8, 2011
    Pflaumenwunder says thanks.

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