Problems with Windows 7 and ATI HD 6850 G/Card.

Tommygunn · Oct 21, 2016

I'm attempting to install Windows 7 on my desktop. So far the installation of the Windows itself has gone smoothly, however, when I attempt to load the software for my g/card (HD6850), either from the disk or downloaded from ATI/AMD, and it asks me to restart the computer to finish the installation, it then all goes wrong.
Upon restart I get the Windows welcome graphics but then when it enters the desktop the background image is set to 16:9, or thereabouts, and with no icons or navigation - nothing except the image.

What is causing this? Is it, as I suspect, a conflict with my aging Dual core E6400 CPU and Asus P5W DH Deluxe motherboard.
No problem encountered when using XP.

Tom.

SnakeDoctor · Oct 21, 2016

I think your monitor uses the 4:3 ratio, are you able to right click the desktop - ati tools or screen resolution and set resolution up? 1280x1024
You tried using the auto adjust button to re sync the monitor . or readjusting the scale/size on it
Or is it more of a issue the desktop/windows not starting up correctly ?

Aquinus · Oct 21, 2016

Is that Samsung 920N 19" really your monitor? EDID could be getting improperly detected and it could be defaulting to a higher resolution than what the display can actually handle. I would get a new monitor that use anything other than VGA.

CAPSLOCKSTUCK · Oct 21, 2016

Are you using the legacy driver?

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 10 - 64

Tommygunn · Oct 21, 2016

Snake Doctor,
I think it is actually 5:4, probably not important. There is nothing to click, it is literally a 16:9 version of the stock background image with black bars top and bottom and nothing else, the keyboard and mouse do nothing. Prior to switching to W7, 1280x1024 was my preferred resolution on XP and, as mentioned, prior to installing W7, I had no problems using the g/card or the software, either supplied or downloaded.
I've not tried using the monitor controls but I'll give it a go.

Aquinus,
"Is that Samsung 920N 19" really your monitor?"

It is what it is.

Capslockstuck,
No, I've tried both the supplied disk and downloaded software from ATI/AMD's direct drop box download section of their site.
Should I be using it?

Tom.

AlienIsGOD · Oct 21, 2016

HD 6000 and before should be using legacy drivers as support is discontinued in later drivers. 15. 7.1 is last whql driver and 16.2.1 is a crimson based legacy driver, ie. Crimson layout with 15.7.1s features

Tommygunn · Oct 21, 2016

Gentlemen (ladies?),
Problem solved! Thanks to a someone over on Techspot who asked if I had anything else plugged into the G/card and the answer was 'yes', my TV via an HDMI. Even though the TV had never been on during this whole time I still unplugged the cable from the G/card and low and behold it now works. Obviously the software was muddling up the two outputs.

Tom.

eidairaman1 · Oct 21, 2016

Id ensure motherboard bios is at the latest.
My Os install goes like this

OS, lan driver if needed
Windows updates till there are none or what askwoody doesn't recommend installing
Drivers
System tweaks.

My brother has a Sapphire 6770 on Win 7 with an Asrock 970 Extreme 4 on windows 7 with a monitor that is 1280x1024.

Im using a 290 on a 1280x1024 monitor that is adapted to DP.

I suspect EDID tables as well, don't forget monitors have specific drivers for them too.

Edit: some HDMI ports on TVs remain hot despite the tv being off, so it sends data. You might be able to separate the 2 displays in the driver...

Aquinus · Oct 21, 2016

Tommygunn said:
Gentlemen (ladies?),
Problem solved! Thanks to a someone over on Techspot who asked if I had anything else plugged into the G/card and the answer was 'yes', my TV via an HDMI. Even though the TV had never been on during this whole time I still unplugged the cable from the G/card and low and behold it now works. Obviously the software was muddling up the two outputs.

Tom.

Ah, yeah. It probably defaulted to using the TV as the primary display which would have mirrored the higher resolution TV on your monitor. I bet if you moved the mouse around, you probably would have seen more of the screen but never the entire thing at once. Bad EDID data and a strange resolution can make this happen as well. Glad you figured it out. :toast:

Processor	AMD Ryzen 5 1600
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Memory	G-Skill Ripjaws V, 2400MHz, 15-15-15-35, 2 x 8GB (F4-2400C15D-16GVR)
Video Card(s)	XFX RX580 8Gb Black Edition
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Audio Device(s)	Onboard
Power Supply	Corsair HX750
Mouse	Razer Deathadder Chroma
Keyboard	Corsair K70 RGB Mk.2
Software	Windows 10 Home 64bit

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Memory	G-Skill Ripjaws V, 2400MHz, 15-15-15-35, 2 x 8GB (F4-2400C15D-16GVR)
Video Card(s)	XFX RX580 8Gb Black Edition
Storage	Samsung 850 Evo 1Tb, Samsung 850 Evo 250Gb
Display(s)	Viewsonic XG2401
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Audio Device(s)	Onboard
Power Supply	Corsair HX750
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Problems with Windows 7 and ATI HD 6850 G/Card.

Tommygunn

SnakeDoctor

Aquinus

Resident Wat-man

CAPSLOCKSTUCK

Spaced Out Lunar Tick

Tommygunn

AlienIsGOD

Vanguard Beta Tester

Tommygunn

eidairaman1

The Exiled Airman

Aquinus

Resident Wat-man

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Video Card(s)	Sapphire Pulse RX 5700 8GB \| GTX 1650 4GB
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Software	Windows 7 Pro 64