• We've upgraded our forums. Please post any issues/requests in this thread.

PSU comes back from the dead. Advice?

Joined
Jun 28, 2007
Messages
669 (0.18/day)
Likes
53
Location
Eugene
System Name Foobox3000
Processor Core 2 Duo 36750@3.46ghz
Motherboard Gigabyte GA-G33M-DS2R
Memory 2gb (2x1gb) Crucial Ballistix Tracer
Video Card(s) EVGA 9800gtx
Storage 500gb 7200prm IDE
Display(s) Sceptre 19"
Case Apevia X-Qpack 2 Red
Power Supply 500w Apevia generic
#1
Well, I got a new PSU in the mail, plugged in all of my cables, turned it on and it started smoking out of the molex connector (my PSU is modular). Not like a puff of smoke but a steady stream for about 10-20sec. I was a little freaked out. But being the dumbass that I am I plugged everything back in (except to that molex connector) and it looks like its running fine. Am I risking a lot here? It seems like it just shorted out that specific connector not the entire system, not like that makes me feel anybetter. I need advice please. (I should have gotten a pic, dammit)
-Prude
(PS I didn't post the PSU model because its irrelevant and I don't want comments like "That PSU is crap" etc. Its a generic full-sized ATX 720W modular power supply.)
(PSS I'm using it right now and I'm gonna run PRIME95 for about 5 hours)
 

p_o_s_pc

F@H&WCG addict
Joined
May 2, 2007
Messages
13,002 (3.35/day)
Likes
2,156
Location
Newark ohio
System Name el'lappy|Cruncher | Cruncher 2
Processor intel C2D T6400 | i7 3770k @4.2ghz | AII X2 220 @3.4ghz
Motherboard some Acer | Asus P8Z77-V Pro |Gigabyter GA-M61p-S3
Cooling dual 80mm cooling fan | WC'ing ) |cheapo
Memory 2x2gb ddr3 | 2x2gb Ripjaws 1600 |4x512mb D9s
Video Card(s) onboard | 60 1GB(hd7770 ) |8800GTS
Storage Momuntus xt 320gb |Kingston Hyper X 120gb SATA III|500gb WD
Display(s) 17in | 42" 1080P HD 3D TV
Case lappy case | CM HAF XB |none yet
Audio Device(s) onboard | onboard | onboard
Power Supply Dell brick w/ acer end end | Antec EW 650w |Antec SP 350w(upg.soon)
Software Windows 7 Ult. 64bit---->------->
#2
get it out. something isn't right with it your risking your rig and maybe even a fire
 

Ketxxx

Heedless Psychic
Joined
Mar 4, 2006
Messages
11,507 (2.67/day)
Likes
562
Location
Kingdom of gods
System Name Prowler. V9.
Processor Intel i5 3570k @ 4.6GHz 1.2v
Motherboard Asrock Z77 Extreme6
Cooling Modded CoolIT ECO ALC, 3x 120mm Coolermaster Sickleflow fans
Memory 2x4GB G.Skill Ripjaws @ 2133MHz 10-10-10-25 1N (T)
Video Card(s) HD7950 Vapor-X @ 1.25GHz 1.05v, 6GHz 1.5v
Storage WD Caviar Black 640GB, 32MB cache, SATA
Display(s) 22" LG Flatron W2242S
Case NZXT Apollo
Audio Device(s) Asus Xonar DX 7.1 PCI-E
Power Supply Corsair HX850w modular
Software Windows 7 x64
#3
Ditto.
 
Joined
Nov 8, 2006
Messages
5,052 (1.25/day)
Likes
540
Location
Manchester, United Kingdom
Processor AMD FX 8320 @ 4GHz
Motherboard Gigabyte GA-990FXA-UD5 rev1
Cooling Corsair H70
Memory 4 x 4GB DDR3 Ripjawz 1600Mhz
Video Card(s) Sapphire Vapor-X AMD R9 280X
Storage 1 x 500GB Samsung Evo 850, 1 x 500GB Vrap Data Drive, 3 x 2TB Seagate, 1 x 1TB Samsung F1
Display(s) 3 x DGM IPS-2402WDH
Case Coolermaster HAF X
Audio Device(s) Onboard
Power Supply Coolermaster 1000W Silent Pro M
Mouse Logitech G502
Keyboard Logitech G510
Software Windows 10 Pro x64
#4
get it out. something isn't right with it your risking your rig and maybe even a fire
What he said ^

I've got a PSU that's started making a high-pitched noise, and I've taken it out awaiting an RMA on it now. I'm not risking the rest of my PC on the off-chance it might be ok.

Replacing a PSU may be a hassle, but imagine replacing your entire PC?
 

Ketxxx

Heedless Psychic
Joined
Mar 4, 2006
Messages
11,507 (2.67/day)
Likes
562
Location
Kingdom of gods
System Name Prowler. V9.
Processor Intel i5 3570k @ 4.6GHz 1.2v
Motherboard Asrock Z77 Extreme6
Cooling Modded CoolIT ECO ALC, 3x 120mm Coolermaster Sickleflow fans
Memory 2x4GB G.Skill Ripjaws @ 2133MHz 10-10-10-25 1N (T)
Video Card(s) HD7950 Vapor-X @ 1.25GHz 1.05v, 6GHz 1.5v
Storage WD Caviar Black 640GB, 32MB cache, SATA
Display(s) 22" LG Flatron W2242S
Case NZXT Apollo
Audio Device(s) Asus Xonar DX 7.1 PCI-E
Power Supply Corsair HX850w modular
Software Windows 7 x64
#5
A high pitch noise just means a capacitor is on its way out. pop the hood off the PSU an ull likely be able to immediately identify the dodgy cap, jus unsolder it an put a new one in. Much quicker than waiting for an RMA ;)
 
Joined
Nov 8, 2006
Messages
5,052 (1.25/day)
Likes
540
Location
Manchester, United Kingdom
Processor AMD FX 8320 @ 4GHz
Motherboard Gigabyte GA-990FXA-UD5 rev1
Cooling Corsair H70
Memory 4 x 4GB DDR3 Ripjawz 1600Mhz
Video Card(s) Sapphire Vapor-X AMD R9 280X
Storage 1 x 500GB Samsung Evo 850, 1 x 500GB Vrap Data Drive, 3 x 2TB Seagate, 1 x 1TB Samsung F1
Display(s) 3 x DGM IPS-2402WDH
Case Coolermaster HAF X
Audio Device(s) Onboard
Power Supply Coolermaster 1000W Silent Pro M
Mouse Logitech G502
Keyboard Logitech G510
Software Windows 10 Pro x64
#6
A high pitch noise just means a capacitor is on its way out. pop the hood off the PSU an ull likely be able to immediately identify the dodgy cap, jus unsolder it an put a new one in. Much quicker than waiting for an RMA ;)
As great as my soldering skills are, I'd much much much rather go through RMA. If it was a £40 PSU I might do it, but it was £100 :p
 

Ketxxx

Heedless Psychic
Joined
Mar 4, 2006
Messages
11,507 (2.67/day)
Likes
562
Location
Kingdom of gods
System Name Prowler. V9.
Processor Intel i5 3570k @ 4.6GHz 1.2v
Motherboard Asrock Z77 Extreme6
Cooling Modded CoolIT ECO ALC, 3x 120mm Coolermaster Sickleflow fans
Memory 2x4GB G.Skill Ripjaws @ 2133MHz 10-10-10-25 1N (T)
Video Card(s) HD7950 Vapor-X @ 1.25GHz 1.05v, 6GHz 1.5v
Storage WD Caviar Black 640GB, 32MB cache, SATA
Display(s) 22" LG Flatron W2242S
Case NZXT Apollo
Audio Device(s) Asus Xonar DX 7.1 PCI-E
Power Supply Corsair HX850w modular
Software Windows 7 x64
#7
Put it down to me being impatient then :p Well not just that.. I'd much rather know the PSU has been fixed properly, only way for that is if I do it myself. Untrusting? Maybe.. but the only good RMA experiences I have are with memory, HDDs and graphics. Anything else what I have got back has been worse than what I sent in for RMA.
 
Joined
Nov 8, 2006
Messages
5,052 (1.25/day)
Likes
540
Location
Manchester, United Kingdom
Processor AMD FX 8320 @ 4GHz
Motherboard Gigabyte GA-990FXA-UD5 rev1
Cooling Corsair H70
Memory 4 x 4GB DDR3 Ripjawz 1600Mhz
Video Card(s) Sapphire Vapor-X AMD R9 280X
Storage 1 x 500GB Samsung Evo 850, 1 x 500GB Vrap Data Drive, 3 x 2TB Seagate, 1 x 1TB Samsung F1
Display(s) 3 x DGM IPS-2402WDH
Case Coolermaster HAF X
Audio Device(s) Onboard
Power Supply Coolermaster 1000W Silent Pro M
Mouse Logitech G502
Keyboard Logitech G510
Software Windows 10 Pro x64
#8
Put it down to me being impatient then :p Well not just that.. I'd much rather know the PSU has been fixed properly, only way for that is if I do it myself. Untrusting? Maybe.. but the only good RMA experiences I have are with memory, HDDs and graphics. Anything else what I have got back has been worse than what I sent in for RMA.
It's Tagan though mate, and trust me, I'm really impatient, I cant use my 4870 with my current PSU :(
 
Joined
Jun 28, 2007
Messages
669 (0.18/day)
Likes
53
Location
Eugene
System Name Foobox3000
Processor Core 2 Duo 36750@3.46ghz
Motherboard Gigabyte GA-G33M-DS2R
Memory 2gb (2x1gb) Crucial Ballistix Tracer
Video Card(s) EVGA 9800gtx
Storage 500gb 7200prm IDE
Display(s) Sceptre 19"
Case Apevia X-Qpack 2 Red
Power Supply 500w Apevia generic
#9
Hey guys I just emailed Newegg and told them the whole story and I hope they take pity on me, it really wasn't my fault. I don't feel like typing this up more fluently or explaining it much more because I'm using my old laptop and I'm quite distressed ATM.
This is the email I sent them.
Hi I received this PSU and after a little computer cleanup I finally got it up and running last night. It worked great but when I plugged in my new SilenX fan the molex connector on the PSU began to smoke. I turned it off, took it out of my system and it continued to smoke. I thought this could be a fire inside the PSU and I was worried so I unscrewed the top and looked inside to find out where the smoke was coming from. I couldn't see any capacitors blown so I let it sit outside and once it stopped I took another look and put the top back on. I decided that I should return it instead of tinkering around with it but when I was packaging everything up I realized I had broken the seal on the side of the PSU. I've been a customer here for over a year so I decided to tell you the whole story instead of sending it back without a label/explanation. So obviously my question here is would you RMA it even though the seal is broken. I didn't tamper with anything inside. Get back to me please!
-S
 

Ketxxx

Heedless Psychic
Joined
Mar 4, 2006
Messages
11,507 (2.67/day)
Likes
562
Location
Kingdom of gods
System Name Prowler. V9.
Processor Intel i5 3570k @ 4.6GHz 1.2v
Motherboard Asrock Z77 Extreme6
Cooling Modded CoolIT ECO ALC, 3x 120mm Coolermaster Sickleflow fans
Memory 2x4GB G.Skill Ripjaws @ 2133MHz 10-10-10-25 1N (T)
Video Card(s) HD7950 Vapor-X @ 1.25GHz 1.05v, 6GHz 1.5v
Storage WD Caviar Black 640GB, 32MB cache, SATA
Display(s) 22" LG Flatron W2242S
Case NZXT Apollo
Audio Device(s) Asus Xonar DX 7.1 PCI-E
Power Supply Corsair HX850w modular
Software Windows 7 x64
#10
Erm.. you would be lucky if they RMA it tbh with the warrenty seal broken. GL.
 

p_o_s_pc

F@H&WCG addict
Joined
May 2, 2007
Messages
13,002 (3.35/day)
Likes
2,156
Location
Newark ohio
System Name el'lappy|Cruncher | Cruncher 2
Processor intel C2D T6400 | i7 3770k @4.2ghz | AII X2 220 @3.4ghz
Motherboard some Acer | Asus P8Z77-V Pro |Gigabyter GA-M61p-S3
Cooling dual 80mm cooling fan | WC'ing ) |cheapo
Memory 2x2gb ddr3 | 2x2gb Ripjaws 1600 |4x512mb D9s
Video Card(s) onboard | 60 1GB(hd7770 ) |8800GTS
Storage Momuntus xt 320gb |Kingston Hyper X 120gb SATA III|500gb WD
Display(s) 17in | 42" 1080P HD 3D TV
Case lappy case | CM HAF XB |none yet
Audio Device(s) onboard | onboard | onboard
Power Supply Dell brick w/ acer end end | Antec EW 650w |Antec SP 350w(upg.soon)
Software Windows 7 Ult. 64bit---->------->
#11
Erm.. you would be lucky if they RMA it tbh with the warrenty seal broken. GL.
+1

now would you tell us what kind of PSU it is?
 
Joined
Jul 19, 2007
Messages
7,043 (1.85/day)
Likes
863
Location
Sector ZZ₉ Plural Z Alpha
System Name УльтраФиолет
Processor Intel Kentsfield Q9650 @ 3.8GHz (4.2GHz highest achieved)
Motherboard ASUS P5E3 Deluxe/WiFi; X38 NSB, ICH9R SSB
Cooling Delta V3 block, XPSC res, 120x3 rad, ST 1/2" pump - 10 fans, SYSTRIN HDD cooler, Antec HDD cooler
Memory Dual channel 8GB OCZ Platinum DDR3 @ 1800MHz @ 7-7-7-20 1T
Video Card(s) Quadfire: (2) Sapphire HD5970
Storage (2) WD VelociRaptor 300GB SATA-300; WD 320GB SATA-300; WD 200GB UATA + WD 160GB UATA
Display(s) Samsung Syncmaster T240 24" (16:10)
Case Cooler Master Stacker 830
Audio Device(s) Creative X-Fi Titanium Fatal1ty Pro PCI-E x1
Power Supply Kingwin Mach1 1200W modular
Software Windows XP Home SP3; Vista Ultimate x64 SP2
Benchmark Scores 3m06: 20270 here: http://hwbot.org/user.do?userId=12313
#12
TBH - many a time it's better to just call the egg directly instead of going through their email routes;

breaking the warranty seal typically isn't a good thing, but it's better to mention it before hand than have them deny an RMA once they recieve the unit; if they know about it in advance, and the unit is new (like you just got it within a day or two), they're typically very helpful.
 
Joined
Jun 28, 2007
Messages
669 (0.18/day)
Likes
53
Location
Eugene
System Name Foobox3000
Processor Core 2 Duo 36750@3.46ghz
Motherboard Gigabyte GA-G33M-DS2R
Memory 2gb (2x1gb) Crucial Ballistix Tracer
Video Card(s) EVGA 9800gtx
Storage 500gb 7200prm IDE
Display(s) Sceptre 19"
Case Apevia X-Qpack 2 Red
Power Supply 500w Apevia generic
#13
TBH - many a time it's better to just call the egg directly instead of going through their email routes;

breaking the warranty seal typically isn't a good thing, but it's better to mention it before hand than have them deny an RMA once they recieve the unit; if they know about it in advance, and the unit is new (like you just got it within a day or two), they're typically very helpful.
Thanks. I've been a customer with them for a while, I'm sure they'll understand. It really wasn't my fault, I just didn't want it to catch on fire. I've been working on computers for about five years now and have never seen that much smoke. :laugh:

+1

now would you tell us what kind of PSU it is?
(PS I didn't post the PSU model because its irrelevant and I don't want comments like "That PSU is crap" etc. Its a generic full-sized ATX 720W modular power supply.)
 

p_o_s_pc

F@H&WCG addict
Joined
May 2, 2007
Messages
13,002 (3.35/day)
Likes
2,156
Location
Newark ohio
System Name el'lappy|Cruncher | Cruncher 2
Processor intel C2D T6400 | i7 3770k @4.2ghz | AII X2 220 @3.4ghz
Motherboard some Acer | Asus P8Z77-V Pro |Gigabyter GA-M61p-S3
Cooling dual 80mm cooling fan | WC'ing ) |cheapo
Memory 2x2gb ddr3 | 2x2gb Ripjaws 1600 |4x512mb D9s
Video Card(s) onboard | 60 1GB(hd7770 ) |8800GTS
Storage Momuntus xt 320gb |Kingston Hyper X 120gb SATA III|500gb WD
Display(s) 17in | 42" 1080P HD 3D TV
Case lappy case | CM HAF XB |none yet
Audio Device(s) onboard | onboard | onboard
Power Supply Dell brick w/ acer end end | Antec EW 650w |Antec SP 350w(upg.soon)
Software Windows 7 Ult. 64bit---->------->
#14
well i just wanted to know what it was but ok... Good luck with getting that RMA


i looked on the egg i think it is the OCZ
 
Joined
Jun 28, 2007
Messages
669 (0.18/day)
Likes
53
Location
Eugene
System Name Foobox3000
Processor Core 2 Duo 36750@3.46ghz
Motherboard Gigabyte GA-G33M-DS2R
Memory 2gb (2x1gb) Crucial Ballistix Tracer
Video Card(s) EVGA 9800gtx
Storage 500gb 7200prm IDE
Display(s) Sceptre 19"
Case Apevia X-Qpack 2 Red
Power Supply 500w Apevia generic
#15
I just talked to them and they're accepting it! Justice has been served!
Now I feel like I should buy more OCZ products...time for some memory!
 
Joined
Jun 28, 2007
Messages
669 (0.18/day)
Likes
53
Location
Eugene
System Name Foobox3000
Processor Core 2 Duo 36750@3.46ghz
Motherboard Gigabyte GA-G33M-DS2R
Memory 2gb (2x1gb) Crucial Ballistix Tracer
Video Card(s) EVGA 9800gtx
Storage 500gb 7200prm IDE
Display(s) Sceptre 19"
Case Apevia X-Qpack 2 Red
Power Supply 500w Apevia generic
#16
Sorry for double posting, but I just wanted to let you all know that OCZ sent me this PSU for the RMA:
http://www.newegg.com/Product/Product.aspx?Item=N82E16817341009
Which is awesome because I pretty much just got $110 free.
Thought I would post it here instead of starting a new thread.
Thanks OCZ!
You crazys.
 
Joined
Jul 30, 2007
Messages
6,560 (1.73/day)
Likes
835
System Name Vintage
Processor i7 - 3770K @ Stock
Cooling Scythe Zipang II
Memory 2x4GB Crucial DDR3
Video Card(s) MSI GTX970
Storage M4 124GB SSD// WD Black 640GB// WD Black 1TB//Samsung F3 1.5TB
Display(s) Samsung SM223BW 21.6"
Case Generic
Power Supply Corsair HX 520W
Software Windows 7
#17
good customer services win over product in most cases!