Sounds bad, but yea i RMA'd one motherboard to them.
I went to the local COMPUSA since there closing down and picked up a Gigabyte P965 S3 mobo for $100 which isnt bad. I open it up and find the CPU socket pins are broken! its BRAND NEW and its already broken. Well i called up Gigabyte for an RMA didnt have to wait too long go hold of a guy told him that i bought a new MB and the pins were broken on it. He was very kind and told me no to "say that otherwise they wont take it back, simply put the PCI-E doesnt work" so understanding what he meant i did so, and he gave me an RMA and i received a motherboard ina week or two. Overall a good experience guy wasnt a complete ass and was helpful.