I'm not certain my issue is appropriate to post here. If it's not, my apologies -- I didn't see anything in the forum guidelines that indicated that it's inappropriate for the forum. I also apologize for the length, but I tried much before coming here and I've left out detail that I thought wasn't helpful or relevant.
I'm a photographer and I use my machine for wide-gamut color accurate work. I just bought a AMD Radeon Pro WX5100 to drive two new 4K BenQ monitors. Previously I had a Radeon HD 7750 successfully working with both monitors at 4K before installing the WX5100. I followed the usual installation technique -- uninstalled the HD 7750 drivers first, rebooted, then installed the Dec 2017 release (most recent release) of the Radeon Pro drivers. There's a little more detail here, but I'll put that at the end as I'm not sure it's important.
After the drivers were installed, I noticed that the Aero Desktop was not working, so I began searching for settings in the driver and in control panel. I found nothing obvious in the driver settings. I then confirmed that Aero wasn't working by opening control panel's performance panel, which gives the performance index for my machine -- it rated the graphics card as a 1.0 (previously the HD 7750 graphics cards was somewhere above 7.0), and there was a note above this box saying hardware has changed and I should re-run the performance index. When I did so, the machine froze up completely and I had to hard boot it. In the WX5100 driver I found that it was set for 8-bit per color or 24-bit/pixel. The monitors, the display port 1.4 cables that attach to them and the WX5100 support 10-bit per color or 30-bits/pixel. I changed the setting successfully, but that didn't fix the Aero issue. I decided to uninstall the driver and reinstall it. The uninstall hung, but I used Windows Restore in a Safe mode boot to help there. I then successfully installed the WX5100 driver again and Aero still doesn't work. The driver was also set at 8-bits/color again, so I changed it to 10-bits/color and the computer locked up hard again.
I'm not sure what the issue is, though the driver seems like it could be an issue. I used GPU-Z to check the WX5100 to see if anything stood out. The only thing odd I noticed was the Bus Interface box says PCIe x16 3.0 @ x8 2.0. The WX5100 is a PCIe 3.0 x16 card, but I checked with AMD before buying the card and they assured me that it would work in a PCIe 2.0 x16 slot with no loss of capability. So it seems strange that GPU-Z reports the card using only 8 lanes (I assume that's what x8 means). Is that odd or is it only reporting what the card is currently using? Is the next troubleshooting step to try an older driver?
Any help troubleshooting this issue would be greatly appreciated. I thought by now I'd be rating photos!
My machine: HP Pavilion Elite HPE-180t (2010 model) with 24GB RAM, over 60GB free space on C:, 460W PSU running Windows 7 Pro + SP1 and all important Windows Update patches. All installs/uninstalls were done from an account with administrative privileges.
TIA,
David
Other install details mentioned above:
Before the driver install, I had reset the BIOS to default settings while attempting to install a new PSU and forgot to set the time back to the present. As a result, the driver was installed with a 2002 date, and when I rebooted, Windows Updated tried to install 5 updates, but hung on patch #4. Before it hung, I changed the time in Windows, did a hard boot when it hung, then used Windows Restore to uninstall the driver and patches. That worked for the patches but not for the driver. So I reinstalled the driver, then uninstalled it to remove all traces of it before attempting a clean re-install of the driver.
I'm a photographer and I use my machine for wide-gamut color accurate work. I just bought a AMD Radeon Pro WX5100 to drive two new 4K BenQ monitors. Previously I had a Radeon HD 7750 successfully working with both monitors at 4K before installing the WX5100. I followed the usual installation technique -- uninstalled the HD 7750 drivers first, rebooted, then installed the Dec 2017 release (most recent release) of the Radeon Pro drivers. There's a little more detail here, but I'll put that at the end as I'm not sure it's important.
After the drivers were installed, I noticed that the Aero Desktop was not working, so I began searching for settings in the driver and in control panel. I found nothing obvious in the driver settings. I then confirmed that Aero wasn't working by opening control panel's performance panel, which gives the performance index for my machine -- it rated the graphics card as a 1.0 (previously the HD 7750 graphics cards was somewhere above 7.0), and there was a note above this box saying hardware has changed and I should re-run the performance index. When I did so, the machine froze up completely and I had to hard boot it. In the WX5100 driver I found that it was set for 8-bit per color or 24-bit/pixel. The monitors, the display port 1.4 cables that attach to them and the WX5100 support 10-bit per color or 30-bits/pixel. I changed the setting successfully, but that didn't fix the Aero issue. I decided to uninstall the driver and reinstall it. The uninstall hung, but I used Windows Restore in a Safe mode boot to help there. I then successfully installed the WX5100 driver again and Aero still doesn't work. The driver was also set at 8-bits/color again, so I changed it to 10-bits/color and the computer locked up hard again.
I'm not sure what the issue is, though the driver seems like it could be an issue. I used GPU-Z to check the WX5100 to see if anything stood out. The only thing odd I noticed was the Bus Interface box says PCIe x16 3.0 @ x8 2.0. The WX5100 is a PCIe 3.0 x16 card, but I checked with AMD before buying the card and they assured me that it would work in a PCIe 2.0 x16 slot with no loss of capability. So it seems strange that GPU-Z reports the card using only 8 lanes (I assume that's what x8 means). Is that odd or is it only reporting what the card is currently using? Is the next troubleshooting step to try an older driver?
Any help troubleshooting this issue would be greatly appreciated. I thought by now I'd be rating photos!
My machine: HP Pavilion Elite HPE-180t (2010 model) with 24GB RAM, over 60GB free space on C:, 460W PSU running Windows 7 Pro + SP1 and all important Windows Update patches. All installs/uninstalls were done from an account with administrative privileges.
TIA,
David
Other install details mentioned above:
Before the driver install, I had reset the BIOS to default settings while attempting to install a new PSU and forgot to set the time back to the present. As a result, the driver was installed with a 2002 date, and when I rebooted, Windows Updated tried to install 5 updates, but hung on patch #4. Before it hung, I changed the time in Windows, did a hard boot when it hung, then used Windows Restore to uninstall the driver and patches. That worked for the patches but not for the driver. So I reinstalled the driver, then uninstalled it to remove all traces of it before attempting a clean re-install of the driver.
