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Random PC shutdowns (Event ID 41)

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Hi there, I've recently been experiencing random shutdowns on my PC ever since I got my new Gigabyte RTX 3080 Gaming OC graphics card. I checked the event viewer and I see the "Event ID 41" error in the logs however nothing else shows. I initially thought it was a driver issue as I was also getting crashing in games and the new drivers from NVIDIA fixed the game crashes. However, I was still getting random shutdowns every once in a while. I tried swapping out my new GPU with my old GPU and it seemed okay. So I thought it could have been RAM related so I replaced my RAM but it still continues to randomly shutdown. I then thought it could have been a corrupted windows installation as my SSD which had my windows install on it had 1% health so I replaced my SSD with a brand new SSD and reinstalled windows on that new SSD. However, this also did not fix the problem as I still had random shutdowns.

I managed to get another 3080 from a friend to test to see if it was my 3080 card that was causing issues however it still randomly shuts down with this new 3080 as well so that can cross the GPUs being the issue. so my main thoughts were it's either CPU, MOBO, PSU or my wiring in my house. I just bought a new PSU (bequiet Dark Power Pro 11 850w) today to replace my older one (Corsair RM1000x) to test since I didn't have a spare and I put it in today and just about 30 minutes ago and I had another random shutdown. I'm not sure what could be causing it now. I was reading up and if it was either my CPU or RAM overheating then I'd most likely be getting a BSOD which I'm not. I've also checked my temps and they're more than fine. It leads me to believe it could either be my motherboard or my wiring/plugs in my wall that's causing the issue as I've tried everything else and I'm beginning to lose hope in solving this.

If anyone has any ideas I'llll be greatly appreciated in trying to solve this.

The screenshot below shows all the random shutdowns (Including power button ones that I manually initiated)
mmc_R7XKvFvwfk.png
mmc_2wI4n2cS0P.png

My specs:

CPU: Intel® Core™ i9-9900K
Cooling: NZXT Kraken X72 360mm
RAM: Corsair Vengeance LED 64GB (4x16GB) 3000MHz DDR4
SSD: 2x Samsung 840 EVO 250GB
HDD: 4 TB Total
Graphics Card: MSI GeForce RTX 3080 10GB GDDR6X GAMING TRIO
Monitor: AOC CQ32G1 32" Curved VA LCD QHD (2560x1440) LED Monitor 1x LG 29UC88 29-Inch Curved Ultra Wide IPS Monitor
Motherboard: ASUS TUF Z370-PLUS GAMING
Operating System: Windows 10 Professional 64-bit
PSU: bequiet Dark Power Pro 11 850w
 
D

Deleted member 193596

Guest
welcome to the club.
there are tons of people who have similar problems and no solution..
maybe an actual wndows 10 issue? who knows.
 
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My machines has been shutting off in the night around 3AM, second time in a row last night. 3800X w/ 6800XT
 
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I'm beggining to think it could be my motherboard, I've replaced and tested everything else apart from a different motherboard. I was suspecting wiring but I replaced my cable from my PSU to my plug and it still randomly restarted.
 
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From what I read it could be the power supply people are dealing with high power spikes from their RTX 3080/3090 and RX 6800XT/6900XT cards and it gives them weird issues when people are only using about 700-850W power supplies.

I am running a SeaSonic Prime 1200W 80Plus Platinum and I don't have any issues with this one I had back with my Corsair SFX 600W when I ran a overclocked i7-8086K and GTX 1080 Ti I wouldn't crash it would power off under high load.

You got access to a bigger wattage power supply you can borrow?
 
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From what I read it could be the power supply people are dealing with high power spikes from their RTX 3080/3090 and RX 6800XT/6900XT cards and it gives them weird issues when people are only using about 700-850W power supplies.

I am running a SeaSonic Prime 1200W 80Plus Platinum and I don't have any issues with this one I had back with my Corsair SFX 600W when I ran a overclocked i7-8086K and GTX 1080 Ti I wouldn't crash it would power off under high load.

You got access to a bigger wattage power supply you can borrow?
I ran a corsair RM1000x before I switched to the bequiet 850w. It was still doing random shutdowns with the 1000w PSU. So I wanted to go for a smaller wattage but better efficiency rating so I went with that bequiet one. I've tried replacing RAM, GPU and SSD as well but it still happens. The only thing hardware related it could maybe be is the CPU or MOBO or even the GPU is just being factory overclocked too much but I've tried two different 3080s and it still happens.
 
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I tested my RAM with memtest86 in another computer just to make sure that it wasn't my RAM and I get no errors on 4 passes. I'm starting to think it may be motherboard related possibly.

image.png.09effe0216afed88f821804b6ead714d.png
 

Rogex47

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Hi!

I have the same issues with PC randomly restarting and "Event ID 41".
I thought it was happening because of my 5950X but now I guess it has something to do with my 3080.

I have a 3080 Trinity OC and I have updated the BIOS in order to set the power limit to 105%. Since then my PC seems to restart during idle and today even under load.
Setting the power limit back to 100% seemed to help. My PC was at least running for 24h without issues. May be that info might help you.
 

FreedomEclipse

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Just a suggestion.... look for the equivalent of 'Asus Anti-Surge Protection' in your bioses and disable and see what happens.
 
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Hi!

I have the same issues with PC randomly restarting and "Event ID 41".
I thought it was happening because of my 5950X but now I guess it has something to do with my 3080.

I have a 3080 Trinity OC and I have updated the BIOS in order to set the power limit to 105%. Since then my PC seems to restart during idle and today even under load.
Setting the power limit back to 100% seemed to help. My PC was at least running for 24h without issues. May be that info might help you.
I keep hearing about OCP (Over current protection) issues with 3080s. I'm just wondering if we need to downclock our GPUs or something. I have tried two different brand 3080s though and the issue still happens. One with a Gigabyte 3080 Gaming OC and the other a MSI 3080 gaming trio.

Just a suggestion.... look for the equivalent of 'Asus Anti-Surge Protection' in your bioses and disable and see what happens.
Okay, I'll have a look. Thanks.
 

FreedomEclipse

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Okay, I'll have a look. Thanks.

Actually, your board should have it as its an Asus. Turn it off for one or two hours and see what happens. Nothing bad should come of it providing you got a solid PSU which you do have.

Its just that Asus Anti-Surge protection can be a little over-sensitive some times and shut the system off to prevent damage when there is a huge amount of current suddenly being drawn. Check that your bios for the board is also the most uptodate one as Asus might have fixed the issue.

It shouldnt be a problem to run it with anti-surge off anyway.
 
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I tested my RAM with memtest86 in another computer just to make sure that it wasn't my RAM and I get no errors on 4 passes. I'm starting to think it may be motherboard related possibly.

image.png.09effe0216afed88f821804b6ead714d.png
That Memtest isn't valid as you tested all sticks at the same time.
You are meant to test one stick at a time for a couple of hours.
 
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Actually, your board should have it as its an Asus. Turn it off for one or two hours and see what happens. Nothing bad should come of it providing you got a solid PSU which you do have.

Its just that Asus Anti-Surge protection can be a little over-sensitive some times and shut the system off to prevent damage when there is a huge amount of current suddenly being drawn. Check that your bios for the board is also the most uptodate one as Asus might have fixed the issue.

It shouldnt be a problem to run it with anti-surge off anyway.
I'm looking now and I can't see an option for it. Do you known where it is on the bios?

That Memtest isn't valid as you tested all sticks at the same time.
You are meant to test one stick at a time for a couple of hours.
Oh woops, should I do 4 passes again or is there a quicker test you can do?
 

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I'm looking now and I can't see an option for it. Do you known where it is on the bios?

Unfortunately it seems like i have sent you on a bit of a wild goose chase - which i also participated in as read your manual and then restarted my own PC just to double check my own bios... It seems that these Z-370 dont come with that option in the bios.

Im sorry about that but i am at a loss myself. I cant find that option anywhere in my bios either....

How are you hooking up to your 3080? do you use three individual PCi-E power cables or two? some power supplies end in two pci-e connectors so you can power a full on 1080Ti or 2080 from one cable.

that if the current draw on one cable is too high, that might be tripping the PSU to shut down.

If that isnt the issue then i dont think i can help much further after that apart from suggesting trying a different power supply
 
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Unfortunately it seems like i have sent you on a bit of a wild goose chase - which i also participated in as read your manual and then restarted my own PC just to double check my own bios... It seems that these Z-370 dont come with that option in the bios.

Im sorry about that but i am at a loss myself. I cant find that option anywhere in my bios either....

How are you hooking up to your 3080? do you use three individual PCi-E power cables or two? some power supplies end in two pci-e connectors so you can power a full on 1080Ti or 2080 from one cable.

that if the current draw on one cable is too high, that might be tripping the PSU to shut down.

If that isnt the issue then i dont think i can help much further after that apart from suggesting trying a different power supply

That's no problem. I really appreciate the help considering I've been trying searching about this issue for months and trying to find solutions myself and It's quite disheartening considering it's not exactly easy to reproduce since it's random and there's no proper error message or anything.

The card I use currently is the MSI 3080 Gaming Trio which has 3, 6 pin connectors on it. I currently have two separate cables both have two 6 pin connectors and I have 2 from one cable and 1 from another cable plugged into this card. Before I had this card I had the Gigabyte 3080 Gaming OC which has two 6 pin ports. I had the corsair RM1000x PSU with two separate cables and each of those cables going into a single 6 pin connector and I was still getting the same issue of random restarts. Which leads me to believe it's either motherboard related or something else that I have no clue about which is causing it because I'm exhausting all options at the moment to be honest.
 

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well try 3 since pin connectors -- Dont use the cables from other power supply brands either, i know it seems like they might be compatable but manufacturers wire their stuff different so they can hock their own products rather than someone elses.

I remember 3080 cards were crashing in the early days and people thought it was a hardware issue. Best card to get was the Asus 3080 TUF because it was over built unlike the other ones.

Did you switch vendors or just swap it for another gaming trio??
 
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well try 3 since pin connectors -- Dont use the cables from other power supply brands either, i know it seems like they might be compatable but manufacturers wire their stuff different so they can hock their own products rather than someone elses.

I remember 3080 cards were crashing in the early days and people thought it was a hardware issue. Best card to get was the Asus 3080 TUF because it was over built unlike the other ones.

Did you switch vendors or just swap it for another gaming trio??
I would try 3 separate PCI-E cables with the new PSU however it only came with two, and both have two 6 pin connectors on them. I've heard bad stories when using different brand cables so I know about the issues with that. I have tried two different brand 3080s and I've experienced random restarts on both of those so if it was a GPU issue then I wonder if it could be an issue with them being factory overclocked maybe but other than that I'm not sure what else it could be GPU wise since I've tried two different brands of 3080.

*EDIT*
I actually just found a third cable that came with the new PSU so I plugged that in, so now I have 3 seperate cables going into my GPU. I don't see that being the issue though since the random restarts happened even with two seperate cables on the Gigabyte card.
 
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FreedomEclipse

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well it was worth a shot.
 
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I would try 3 separate PCI-E cables with the new PSU however it only came with two, and both have two 6 pin connectors on them. I've heard bad stories when using different brand cables so I know about the issues with that. I have tried two different brand 3080s and I've experienced random restarts on both of those so if it was a GPU issue then I wonder if it could be an issue with them being factory overclocked maybe but other than that I'm not sure what else it could be GPU wise since I've tried two different brands of 3080.
Maybe try to under clock it for a day just to see if improves anything.
Can you monitor GPU power consumption somehow?
GPU-Z or HWiNFO sensors mode.
 
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My machines has been shutting off in the night around 3AM, second time in a row last night. 3800X w/ 6800XT
not restarting, just shutting off?
 
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Maybe try to under clock it for a day just to see if improves anything.
Can you monitor GPU power consumption somehow?
GPU-Z or HWiNFO sensors mode.
Yeah I can try that and see how it fairs with it downclocked once I'm finished testing RAM. I'm currently trying with XMP off right now and so far it hasn't randomly restarted. If it does it with XMP off still then I'll try downclocking my card.

I've tested all my RAM separately and I've had 0 errors on all 4 sticks.

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Could the random restarts be caused by an XMP profile being enabled?
 
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Could the random restarts be caused by an XMP profile being enabled?
use GPU-Z to log everything and save a separate log after each restart.

and post them
 
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use GPU-Z to log everything and save a separate log after each restart.

and post them
Thanks. I'll try that.

Here is a log after a random restart.
 

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  • GPU-Z Sensor Log 29-12-2020.txt
    1.6 MB · Views: 69
Joined
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egads @W1zzard I forgot what a horrible format GPU-z logs looked like. even with 3 wide monitors I cant get NPP to stretch wide enough.

there was an event at 10:47?
 
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Did you by chance reuse the pci cables from the old PSU? They may look the same by they can vary from manufacturer to manufacturer.
 
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